fix problems on Microsoft Start [android]

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—— Run into issues on Microsoft Start? Get help pending when official support gets back to you!

Microsoft Start: News & more
Info:
company: Microsoft Corporation
: sapphirefeedback@microsoft.com
: www.msn.com
: One Microsoft Way
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Glitches issue

Words and images get distorted

Fix: Adjust the display settings on your device. Go to Settings > Display > Font size and style, and try different settings to see if it resolves... ⇲
 
Screen issue

Microsoft Start goes black after opening articles

Fix: Force stop the app by going to Settings > Apps > Microsoft Start > Force Stop, then reopen it. This can reset the app's state and resolve th... ⇲

Text does not utilize full screen in landscape mode

Fix: Check the app settings for any display or layout options that can be adjusted to better utilize the screen space in landscape mode. OR Ro... ⇲
 
Slow issue

Slow performance compared to other browsers

Fix: Disable any unnecessary features or settings within the app that may be consuming resources. This can often be found in the app's settings m... ⇲
 
Loading issue

Opens to a blank page

Fix: Check your internet connection to ensure it is stable and strong, as a weak connection can cause pages to load incorrectly. OR Clear the... ⇲

Inconsistent article loading

Fix: Ensure a stable internet connection, as inconsistent loading can often be due to connectivity issues. Try switching between Wi-Fi and mobile... ⇲
 
Permissions issue

Overly broad permissions

Fix: Review and adjust the app permissions by going to Settings > Apps > Microsoft Start > Permissions. Disable any permissions that you feel are... ⇲
 
Customization issue

No copy and paste functionality

Fix: Use the device's built-in screenshot feature to capture the text or image you want to copy, then use an OCR (Optical Character Recognition)... ⇲

Poor font size options

Fix: Adjust the device's overall font size settings by going to Settings > Display > Font size. This can affect the font size within the app as w... ⇲

Selective article curation

Fix: Use the app's settings or preferences to customize the types of articles you want to see, if such options are available. OR Regularly int... ⇲

Content in categories is irrelevant

Fix: Customize your content preferences within the app's settings to better align with your interests and reduce irrelevant content. OR Regula... ⇲
 
UI issue

Video tab replaces news tab

Fix: Check the app settings to see if there is an option to customize the tabs or the homepage layout. Adjust the settings to prioritize the news... ⇲

Scrolling issues and unexpected jumps to new articles

Fix: Ensure your device's screen is clean and free of debris, as this can affect touch sensitivity and cause scrolling issues. OR Try using a... ⇲

Unusable UI changes

Fix: Explore the app's settings to see if there are options to revert to a previous UI layout or customize the current one to better suit your ne... ⇲

Touch response is poor

Fix: Calibrate your device's touch screen by going to Settings > Display > Touch Sensitivity, if available, to improve touch response. OR Remo... ⇲
 
Search issue

Searches for rewards points often fail

Fix: Ensure you are logged into the correct account that is eligible for rewards points. Log out and log back in if necessary. OR Clear the ap... ⇲
 
Compatibility issue

Display issues on Surface Duo 2

Fix: Adjust the app's display settings specifically for dual-screen devices, if available, to optimize the layout for the Surface Duo 2. OR Tr... ⇲
 
Crashes issue

Frequent crashes and shutdowns

Fix: Clear the app's cache and data by going to Settings > Apps > Microsoft Start > Storage > Clear Cache and Clear Data. This can resolve issues... ⇲
 
Duplicates issue

Duplicate apps for similar functions

Fix: Identify and uninstall any duplicate apps that serve the same function as Microsoft Start to reduce redundancy and free up device resources.... ⇲
 
Settings issue

Location-based news preferences not respected

Fix: Check the app's location settings to ensure it has permission to access your location. Go to Settings > Apps > Microsoft Start > Permissions... ⇲
 
Ads issue

Ads interfere with navigation

Fix: Use an ad blocker app that is compatible with your device to reduce the number of ads displayed within Microsoft Start. OR If the app off... ⇲
 
Video issue

Video playback issues

Fix: Ensure your internet connection is stable and fast enough for video streaming. Try switching between Wi-Fi and mobile data to see if it impr... ⇲
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 what users are saying
Good experience
76.6%

Bad experience
18.7%

Neutral
4.8%

~ from our NLP analysis of 269,565 combined software ratings.

 Private Data Microsoft Start collects from your Android
  1. find accounts on the device
  2. add or remove accounts
  3. read your contacts
  4. modify your contacts
  5. approximate location (network-based)
  6. precise location (GPS and network-based)
  7. read your text messages (SMS or MMS)
  8. receive text messages (MMS)
  9. receive text messages (SMS)
  10. send SMS messages
  11. edit your text messages (SMS or MMS)
  12. read phone status and identity
  13. read the contents of your USB storage
  14. modify or delete the contents of your USB storage
  15. take pictures and videos
  16. record audio
  17. view Wi-Fi connections
  18. view network connections
  19. create accounts and set passwords
  20. full network access
  21. change your audio settings
  22. control Near Field Communication
  23. run at startup
  24. reorder running apps
  25. set wallpaper
  26. draw over other apps
  27. control vibration
  28. prevent device from sleeping
  29. read Google service configuration
  30. download files without notification
  31. read TV channel/program information
  32. write TV channel/program information
  33. receive data from Internet

  Cost of Subscriptions
  1. $20.00 per item