fix problems on Desertcart [android]

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—— Run into issues on Desertcart? Get help pending when official support gets back to you!

desertcart
Info:
company: Desertcart
: support@desertcart.com
: www.desertcart.com
Chat with our AI-based desertcart Support
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Crashes issue

desertcart crashes frequently

Fix: Clear the app cache by going to Settings > Apps > Desertcart > Storage > Clear Cache. This can help resolve temporary issues causing crashes... ⇲

desertcart crashes frequently

Fix: Clear the app cache by going to Settings > Apps > Desertcart > Storage > Clear Cache. This can help resolve temporary issues causing crashes... ⇲
 
Payments issue

High prices compared to competitors

Fix: Use price comparison websites or apps to check if Desertcart offers the best price for the items you want. If not, consider purchasing from... ⇲

No refund for canceled orders

Fix: Review the cancellation policy on Desertcart's website to understand the terms. If eligible, follow the steps outlined for refunds. OR Ke... ⇲

Unclear subscription charges

Fix: Check your account settings for any subscription details. This may provide clarity on what you are being charged for. OR Review the terms... ⇲

Difficulties in updating payment information

Fix: Go to your account settings and look for the payment methods section. Ensure you are entering the correct information and saving changes pro... ⇲

High shipping costs

Fix: Look for items that offer free shipping or check if there are any promotions for reduced shipping costs. OR Consider combining multiple i... ⇲

subscription charges without consent

Fix: Review your account settings to check for any active subscriptions and cancel them if necessary to avoid future charges. OR Keep track of... ⇲

lack of refund for canceled orders

Fix: Keep a record of your cancellation confirmation and check the app's refund policy to understand the timeline for refunds. OR Monitor your... ⇲

high prices compared to competitors

Fix: Use price comparison websites or apps to check for better deals on the same items before purchasing on Desertcart. OR Sign up for newslet... ⇲

price changes after adding items to cart

Fix: Check the prices of items before finalizing your purchase to avoid surprises. Take note of the prices and compare them before checkout. OR... ⇲

difficulties in updating payment information

Fix: Go to your account settings and ensure you are following the correct steps to update payment information, which usually involves entering ne... ⇲
 
Slow issue

Slow app performance

Fix: Close any background apps that may be using up memory. This can help improve the performance of Desertcart. OR Uninstall and reinstall th... ⇲

slow app performance

Fix: Free up device storage by deleting unused apps or files, as low storage can slow down app performance. OR Restart your device to clear te... ⇲
 
Search issue

Inability to filter or sort items

Fix: Use the search bar to find specific items and then manually sort through the results. This can help you find what you need without filtering... ⇲

Lack of relevant search results

Fix: Use more specific keywords when searching for items to improve the relevance of search results. OR Try using filters or categories to nar... ⇲

inability to filter or sort items

Fix: Use the search bar to find specific items or categories, which can help narrow down your options even without filtering. OR Create a wish... ⇲
 
Bugs issue

Errors when adding to wish list

Fix: Try logging out of your account and then logging back in. This can refresh your session and resolve temporary errors. OR Clear the app ca... ⇲
 
UI issue

Inconvenient live chat interface

Fix: If the live chat is difficult to use, consider using the FAQ section on the website for quick answers to common questions. OR Try accessi... ⇲

chat feature is inconvenient

Fix: Use the app's FAQ section for quick answers instead of the chat feature, which may save time. OR If the chat feature is slow, try using e... ⇲
 
Account issue

Invalid phone number format error

Fix: Double-check the format of the phone number you are entering. Ensure it includes the correct country code and follows the required format.... ⇲

items marked as unavailable after selection

Fix: Refresh the app or restart it to see if the item becomes available again, as this can sometimes resolve temporary stock issues. OR Consid... ⇲
 
Notifications issue

Old notifications cannot be deleted

Fix: Try clearing the app cache to see if that helps in refreshing the notifications list. OR Check if there is an option in the app settings... ⇲

notifications not dated

Fix: Check your app notification settings to ensure they are enabled and that your device's date and time settings are correct. OR Manually ch... ⇲
 
Support issue

Delayed customer support response

Fix: Check the support section for FAQs or troubleshooting guides that may address your issue without needing to wait for a response. OR Try r... ⇲

poor customer service response

Fix: Utilize the FAQ section of the app or website for quick answers to common questions, which may resolve your issue without needing to contact... ⇲
 
Syncing issue

inconsistent order tracking

Fix: Check your email for tracking updates directly from the shipping provider, as they may provide more accurate information than the app. OR... ⇲
 
Glitches issue

glitches in entering personal information

Fix: Ensure your device's software is up to date, as outdated software can cause compatibility issues with apps. OR Try entering information i... ⇲
 
Loading issue

desertcart does not load properly

Fix: Clear the app cache and data by going to Settings > Apps > Desertcart > Storage > Clear Cache and Clear Data, then restart the app. OR En... ⇲
 
Login issue

no 'remember me' option

Fix: Use a password manager app to save your login credentials securely, allowing for easier access without needing a 'remember me' feature. OR... ⇲
 
Settings issue

no option to save items for later

Fix: Create a wishlist or note items you want to save in a separate app or document until you are ready to purchase. OR Bookmark the product p... ⇲
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 what users are saying
Good experience
64.3%

Bad experience
31.4%

Neutral
2.8%

~ from our NLP analysis of 5,093 combined software ratings.

 Private Data desertcart collects from your Android
  1. approximate location (network-based)
  2. precise location (GPS and network-based)
  3. read the contents of your USB storage
  4. modify or delete the contents of your USB storage
  5. take pictures and videos
  6. view network connections
  7. full network access
  8. run at startup
  9. draw over other apps
  10. control vibration
  11. prevent device from sleeping
  12. receive data from Internet