fix problems on UKG Dimensions [android]

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—— Run into issues on UKG Dimensions? Get help pending when official support gets back to you!

UKG Dimensions
Info:
company: Kronos Incorporated
: KronosMobileDevelopment@Kronos.com
: www.ukg.com
Chat with our AI-based UKG Dimensions Support
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Screen issue

Blank screens

Fix: Force stop the app by going to Settings > Apps > UKG Dimensions > Force Stop, then reopen the app. OR Check for any pending updates for t... ⇲
 
Login issue

Requires multiple authentications

Fix: Ensure that your device's date and time settings are correct, as incorrect settings can cause authentication issues. Set it to automatic if... ⇲

Logs out unexpectedly

Fix: Check your app settings for any session timeout settings and adjust them if possible. OR Make sure your device is not set to optimize bat... ⇲

Inconsistent login functionality

Fix: Ensure that you are entering the correct username and password. Use the 'forgot password' feature if needed to reset your credentials. OR... ⇲
 
Loading issue

Slow loading times

Fix: Clear the app cache and data by going to Settings > Apps > UKG Dimensions > Storage > Clear Cache and Clear Data. This can help improve perf... ⇲

Infinite loading screens

Fix: Force stop the app and restart it to see if that resolves the loading issue. Go to Settings > Apps > UKG Dimensions > Force Stop. OR Chec... ⇲
 
UI issue

Unresponsive user interface

Fix: Try restarting your device to refresh the system and clear any temporary glitches. OR Check for updates for both the app and your device'... ⇲

Poor calendar view

Fix: Explore the app settings to see if there are options to customize the calendar view or switch to a different view mode (e.g., week, month).... ⇲

Tedious navigation

Fix: Familiarize yourself with the app layout and features by reviewing any available user guides or tutorials within the app. OR Create short... ⇲

Limited schedule viewing options

Fix: Check the app settings for any options to customize your schedule view or filter the information displayed. OR Consider exporting your sc... ⇲

Inability to delete duplicate punches

Fix: Look for an option in the app settings or user profile that allows you to manage or edit your punches. If available, use that feature to rem... ⇲

Lack of intuitive design

Fix: Take time to explore the app's features and layout to become more familiar with its design. Look for any tutorials or help sections within t... ⇲
 
Security issue

Password change prompts too often

Fix: Check if your organization has specific security policies that require frequent password changes and discuss with your IT department if poss... ⇲
 
Network issue

Geolocation issues

Fix: Ensure that location services are enabled on your device and that the app has permission to access your location. Go to Settings > Location... ⇲

Internal server errors

Fix: Try logging out and back into the app to refresh your session and clear any temporary errors. OR Check the app's status page or community... ⇲

Bad request errors

Fix: Clear the app cache and data to reset any corrupted files that may be causing the error. Go to Settings > Apps > UKG Dimensions > Storage >... ⇲
 
Installation issue

Complex setup process

Fix: Follow a step-by-step guide or tutorial provided within the app or online to simplify the setup process. OR Break down the setup into sma... ⇲

Requires frequent uninstallation and reinstallation

Fix: Check for updates regularly and ensure you are using the latest version of the app to minimize issues. OR If the app continues to malfunc... ⇲
 
Crashes issue

UKG Dimensions crashes

Fix: Ensure your device's operating system is up to date, as compatibility issues can cause crashes. Go to Settings > System > Software Update.... ⇲
 
Permissions issue

Permissions issues

Fix: Go to Settings > Apps > UKG Dimensions > Permissions and ensure all necessary permissions are granted for the app to function properly. OR... ⇲
 
Privacy issue

Data monitoring concerns

Fix: Review the app's privacy settings to understand what data is being collected and how it is used. Adjust settings as necessary. OR Regular... ⇲
 
Compatibility issue

Incompatibility with certain devices

Fix: Check the app's requirements in the Google Play Store to ensure your device meets the minimum specifications. OR If possible, try using t... ⇲
 
Updates issue

Excessive prompts for updates

Fix: Check the app settings to see if there is an option to disable automatic update notifications, if available. OR Regularly check for updat... ⇲
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 what users are saying
Good experience
74.7%

Bad experience
19.9%

Neutral
5.4%

~ from our NLP analysis of 54,037 combined software ratings.

 Private Data UKG Dimensions collects from your Android
  1. approximate location (network-based)
  2. precise location (GPS and network-based)
  3. read the contents of your USB storage
  4. modify or delete the contents of your USB storage
  5. take pictures and videos
  6. view Wi-Fi connections
  7. view network connections
  8. control flashlight
  9. full network access
  10. run at startup
  11. prevent device from sleeping
  12. receive data from Internet