fix problems on Zepp（ [android]

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—— Run into issues on Zepp（? Get help pending when official support gets back to you!

Zepp（formerly Amazfit）
Info:
company: Zepp, Inc.
: support@zepp.com
: www.zepp.com
Chat with our AI-based Zepp（ Support
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Privacy issue

Zepp（ intrusive with media files

Fix: Review the permissions granted to the Zepp app. Go to your device's 'Settings', then 'Apps', find Zepp, and check 'Permissions'. Disable any... ⇲
 
Network issue

Random disconnection from watch

Fix: Ensure that Bluetooth is enabled on your phone and that the watch is within range. If disconnections persist, try unpairing and then re-pair... ⇲
 
Customization issue

Cannot edit workouts

Fix: Check if the workout you are trying to edit is saved in the app. Go to the 'Workout' section, select the workout, and look for an 'Edit' opt... ⇲

Limited tracking options

Fix: Explore the app settings to see if there are additional tracking options available. Go to 'Profile', select your device, and check under 'Ac... ⇲
 
Settings issue

Standing reminders cannot be turned off

Fix: Go to the 'Profile' section in the Zepp app, select your device, and look for 'Activity Settings'. Here, you should find the option to disab... ⇲
 
UI issue

Poor English translation

Fix: Change the app language to your preferred language if available. Go to 'Profile', select 'Settings', and look for 'Language'. Choose a langu... ⇲

User interface is not intuitive

Fix: Familiarize yourself with the app by exploring each section. Take time to navigate through the menus and settings to understand where everyt... ⇲

Zepp（ confusing and poorly designed

Fix: Take time to explore the app and familiarize yourself with its layout. Sometimes, spending a little time navigating can help you understand... ⇲
 
Audio issue

Music pauses during voice updates

Fix: Check the app settings for audio control options. Go to 'Profile', select your device, and look for 'Audio Settings'. If there is an option... ⇲
 
Syncing issue

Stress sync issues

Fix: Ensure that the stress tracking feature is enabled in the app. Go to 'Profile', select your device, and check under 'Stress' settings to con... ⇲

Data not syncing properly

Fix: Check your internet connection. Ensure that your phone is connected to a stable Wi-Fi or mobile data network. A poor connection can lead to... ⇲

Cannot sync multiple devices simultaneously

Fix: Check if the app allows for multiple device connections in the settings. Go to 'Profile', select your device, and look for any options relat... ⇲
 
Notifications issue

Zepp（ notifications change unexpectedly

Fix: Review your notification settings in the app. Go to 'Profile', select your device, and check 'Notifications'. Ensure that the settings match... ⇲

Inconsistent text and call notifications

Fix: Ensure that the app has the necessary permissions to access your messages and calls. Go to 'Settings', then 'Apps', find Zepp, and check 'Pe... ⇲
 
Permissions issue

GPS prompts despite permissions

Fix: Check the location settings on your device. Go to 'Settings', then 'Location', and ensure that location services are enabled for the Zepp ap... ⇲
 
Payments issue

Subscription required for some features

Fix: Review the features available in the free version of the app. Go to 'Profile', select 'Subscription', and check what features are included w... ⇲
 
Crashes issue

Frequent app crashes

Fix: Update the app to the latest version available in the Google Play Store. Developers often release updates to fix bugs and improve stability,... ⇲
 
Bugs issue

Inaccurate heart rate monitoring

Fix: Ensure that the watch is worn correctly, as a loose fit can lead to inaccurate readings. Adjust the watch to fit snugly on your wrist for be... ⇲

Issues with workout tracking accuracy

Fix: Ensure that the workout mode is correctly selected before starting your exercise. Go to the 'Workout' section and choose the appropriate mod... ⇲
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 what users are saying
Good experience
80.9%

Bad experience
11.3%

Neutral
7.8%

~ from our NLP analysis of 1,241,223 combined software ratings.

 Private Data Zepp（ collects from your Android
  1. retrieve running apps
  2. find accounts on the device
  3. read calendar events plus confidential information
  4. add or modify calendar events and send email to guests without owners' knowledge
  5. read your contacts
  6. approximate location (network-based)
  7. precise location (GPS and network-based)
  8. access extra location provider commands
  9. send SMS messages
  10. directly call phone numbers
  11. read call log
  12. read phone status and identity
  13. read the contents of your USB storage
  14. modify or delete the contents of your USB storage
  15. take pictures and videos
  16. record audio
  17. view Wi-Fi connections
  18. view network connections
  19. pair with Bluetooth devices
  20. access Bluetooth settings
  21. change system display settings
  22. change network connectivity
  23. connect and disconnect from Wi-Fi
  24. disable your screen lock
  25. control flashlight
  26. full network access
  27. change your audio settings
  28. control vibration
  29. prevent device from sleeping
  30. modify system settings
  31. set an alarm
  32. capture video output
  33. receive data from Internet

  Cost of Subscriptions
  1. $0.05 - $89.99 per item