fix problems on CVS [android]

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CVS/pharmacy
Info:
company: CVS Pharmacy
: customercare@cvs.com
: www.cvs.com
Chat with our AI-based CVS Support
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UI issue

Unresponsive input

Fix: 1. Restart the app by closing it completely and reopening it. 2. If the issue continues, restart your device to reset any temporary glitches... ⇲

Confusing user interface

Fix: 1. Familiarize yourself with the app layout by exploring each section: 'Home', 'Prescriptions', 'Rewards', etc. 2. Use the search function t... ⇲

Inability to add items to cart

Fix: 1. Ensure that you are logged into your account. 2. Try refreshing the app by closing and reopening it. 3. If the issue persists, check if t... ⇲

Unclear pickup and delivery options

Fix: 1. Navigate to the 'Pickup & Delivery' section in the app to view available options. 2. If options are unclear, try refreshing the app or ch... ⇲
 
Login issue

Constant logouts

Fix: 1. Ensure that you are using the correct login credentials. 2. Check your internet connection; a weak connection can cause logouts. 3. If yo... ⇲

Difficulty signing in

Fix: 1. Ensure that you are entering the correct email and password. 2. If you forgot your password, use the 'Forgot Password' feature to reset i... ⇲
 
Glitches issue

Glitchy checkout process

Fix: 1. Ensure that your app is updated to the latest version. 2. Restart the app and try the checkout process again. 3. If you encounter glitche... ⇲
 
Settings issue

Inability to change store location

Fix: 1. Open the app and go to 'Account Settings'. 2. Look for 'Store Locator' or 'Change Store' option. 3. Enter your new zip code or address to... ⇲
 
Bugs issue

Missing rewards and coupons

Fix: 1. Check if you are logged into the correct account that has the rewards linked. 2. Go to the 'Rewards' section in the app to see if your re... ⇲

Errors with coupon application

Fix: 1. Ensure that the coupons are valid and not expired. 2. Check if the items in your cart qualify for the coupons you are trying to apply. 3.... ⇲

Loss of extra bucks

Fix: 1. Check your account to ensure that your ExtraBucks are linked correctly. 2. Review your purchase history to confirm that the ExtraBucks we... ⇲
 
Slow issue

Slow performance

Fix: 1. Clear the app's cache: Go to 'Settings' > 'Apps' > 'CVS/pharmacy' > 'Storage' > 'Clear Cache'. 2. Restart your device to free up memory a... ⇲
 
Notifications issue

Inconsistent medication reminders

Fix: 1. Check your notification settings: Go to 'Settings' > 'Notifications' and ensure that notifications for the CVS app are enabled. 2. Verify... ⇲

Excessive promotional texts

Fix: 1. Go to your account settings in the app and look for 'Notification Preferences'. 2. Adjust your preferences to limit promotional texts or... ⇲
 
Links issue

Broken links for appointment pre-check in

Fix: 1. Ensure that you are using the latest version of the app. 2. Try accessing the appointment pre-check-in feature from the main menu instead... ⇲
 
Account issue

Inability to view prescription history

Fix: 1. Log into your account and navigate to the 'Prescriptions' tab. 2. Look for an option labeled 'Prescription History' or 'Order History'. 3... ⇲
 
Updates issue

Frequent updates causing issues

Fix: 1. Disable automatic updates for the app: Go to the Google Play Store, find the CVS/pharmacy app, and select 'Auto-update' to turn it off. 2... ⇲
 
Crashes issue

Frequent crashes

Fix: 1. Update the app to the latest version via the Google Play Store. 2. Restart your device to clear temporary files that may be causing the a... ⇲
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 what users are saying
Good experience
79.1%

Bad experience
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Neutral
3.7%

~ from our NLP analysis of 371,006 combined software ratings.

 Private Data CVS collects from your Android
  1. approximate location (network-based)
  2. precise location (GPS and network-based)
  3. directly call phone numbers
  4. read phone status and identity
  5. read the contents of your USB storage
  6. modify or delete the contents of your USB storage
  7. take pictures and videos
  8. record audio
  9. view Wi-Fi connections
  10. view network connections
  11. pair with Bluetooth devices
  12. access Bluetooth settings
  13. connect and disconnect from Wi-Fi
  14. full network access
  15. control Near Field Communication
  16. run at startup
  17. reorder running apps
  18. control vibration
  19. prevent device from sleeping
  20. read Google service configuration
  21. receive data from Internet