fix problems on Routely V1 [android]

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—— Run into issues on Routely V1? Get help pending when official support gets back to you!

Routely V1
Info:
company: ARITY, LLC
: routely@arity.com
: www.arity.com
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Syncing issue

Fails to log trips consistently

Fix: Ensure that location services are enabled for the app. Go to your device's Settings > Location > App permissions, and make sure Routely V1 h... ⇲

Unreliable trip recording

Fix: Ensure that your device's GPS settings are optimized for accuracy. Go to Settings > Location and set the mode to 'High accuracy.' OR Regu... ⇲
 
Bugs issue

Records trips when not driving

Fix: Adjust the sensitivity settings for trip detection within the app. Look for options related to trip logging or motion detection in the app s... ⇲

Counts Bluetooth usage as distracted driving

Fix: Check the app settings for options to customize what is considered distracted driving. If available, disable Bluetooth usage tracking. OR... ⇲

Poor route matching algorithms

Fix: Ensure that the app is updated to the latest version, as updates may include improvements to routing algorithms. Check for updates in the Go... ⇲

Incorrectly flags speeding in safe conditions

Fix: Review the speed limit settings in the app and adjust them if possible. Some apps allow you to set personal speed limits that differ from po... ⇲

Inaccurate scoring based on time of day

Fix: Check if the app has settings that allow you to adjust scoring parameters based on your driving habits. Look for options related to scoring... ⇲

Does not differentiate between driving and other activities

Fix: Adjust the app's activity recognition settings if available. Look for options that allow you to specify what constitutes driving versus othe... ⇲

Records events for necessary driving actions

Fix: Review the app settings to see if you can customize which events are recorded. Disable any unnecessary event logging if possible. OR Use... ⇲

Misidentifies driving events during merging

Fix: Adjust the app's sensitivity settings for detecting driving events, if available, to reduce false positives during merging. OR Manually r... ⇲
 
Settings issue

Does not allow reporting of data issues

Fix: Keep a personal log of any data issues you encounter, including screenshots and descriptions, which can be useful for future reference or if... ⇲

Difficulty in adjusting settings for company vehicles

Fix: Look for a dedicated section in the app for company vehicle settings, which may allow for specific adjustments. Check the app's help section... ⇲
 
Crashes issue

Routely V1 crashes when turned off

Fix: Ensure that your device's operating system is up to date, as compatibility issues can cause crashes. Go to Settings > System > System update... ⇲
 
Network issue

Requires constant internet connection

Fix: Check if the app has an offline mode or settings that allow for limited functionality without internet. Enable this feature if available.... ⇲
 
Privacy issue

Invasive tracking of personal movements

Fix: Review and adjust the app's privacy settings to limit tracking. Go to Settings > Privacy and look for options to restrict location access.... ⇲
 
Support issue

Poor customer support response

Fix: Utilize online forums or community groups for support, as other users may have experienced similar issues and can provide solutions. OR D... ⇲
 
Battery issue

Routely V1 drains battery quickly

Fix: Enable battery saver mode on your device to limit background activity of the app. Go to Settings > Battery > Battery saver and enable it.... ⇲
 
Compatibility issue

Inconsistent performance across devices

Fix: Check for device-specific settings that may affect app performance, such as battery optimization settings. Disable battery optimization for... ⇲
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 what users are saying
Good experience
56.5%

Bad experience
35.3%

Neutral
8.0%

~ from our NLP analysis of 1,963 combined software ratings.

 Private Data Routely V1 collects from your Android
  1. approximate location (network-based)
  2. precise location (GPS and network-based)
  3. read phone status and identity
  4. read the contents of your USB storage
  5. modify or delete the contents of your USB storage
  6. record audio
  7. view Wi-Fi connections
  8. view network connections
  9. pair with Bluetooth devices
  10. access Bluetooth settings
  11. connect and disconnect from Wi-Fi
  12. full network access
  13. change your audio settings
  14. run at startup
  15. control vibration
  16. prevent device from sleeping
  17. receive data from Internet