fix problems on H-E-B Go [android]

​

—— Run into issues on H-E-B Go? Get help pending when official support gets back to you!

H-E-B Go
Info:
company: H-E-B
: hebgo@heb.com
: www.heb.com
Chat with our AI-based H-E-B Go Support
   Hello! How can I assist you?  

characters left:
 
Payments issue

Cannot edit or remove payment methods

Fix: 1. Open the H-E-B Go app and navigate to the 'Account' or 'Payment Methods' section. 2. Look for an option to edit or remove payment method... ⇲

Requires kiosk for final payment

Fix: 1. Familiarize yourself with the kiosk process by reviewing any available tutorials or guides within the app. 2. If you prefer not to use t... ⇲

No option to delete saved cards

Fix: 1. Navigate to the 'Account' or 'Payment Methods' section in the app. Look for options related to managing saved cards. 2. If you cannot fi... ⇲

No option to add Samsung Pay

Fix: 1. Check the app's payment settings to see if there is an option to add Samsung Pay. 2. If the option is not available, consider using an a... ⇲
 
Settings issue

Limited order size

Fix: 1. Check the app for any specific limits on order size. If you are hitting a limit, try breaking your order into smaller batches. 2. Review... ⇲
 
Crashes issue

H-E-B Go crashes or causes phone to restart

Fix: 1. Ensure your device's operating system is up to date. Go to Settings > System > System Update to check for updates. 2. Clear the app cach... ⇲
 
Bugs issue

Inaccurate subtotal calculations

Fix: 1. Double-check the items in your cart to ensure that all prices and quantities are correct. 2. If you notice discrepancies, try removing a... ⇲

Inconsistent performance at kiosks

Fix: 1. If you experience issues at a kiosk, try using a different kiosk if available. 2. Familiarize yourself with the kiosk interface and look... ⇲
 
Login issue

Randomly signs out users

Fix: 1. Ensure that your app is updated to the latest version, as updates may fix sign-in issues. 2. Check your device's settings to ensure that... ⇲
 
UI issue

Confusing kiosk UI

Fix: 1. Take a moment to familiarize yourself with the kiosk interface. Look for any on-screen instructions or help buttons. 2. If available, as... ⇲
 
Support issue

No online support or ticket submission

Fix: 1. Check the app for any help or FAQ sections that may provide answers to common issues. 2. Look for a community forum or user group where... ⇲

Long wait times for tech support

Fix: 1. Check the app for any help or FAQ sections that may provide answers to common issues. 2. Look for community forums or user groups where... ⇲
 
Camera issue

Requires manual scanning for certain items

Fix: 1. Ensure that your camera is clean and functioning properly. Test it by taking a picture of a different item. 2. If the app is not recogni... ⇲
 
Backup issue

No way to export receipt history

Fix: 1. Take screenshots of your receipts as a temporary solution. 2. Keep a manual log of your purchases if you need to track spending over tim... ⇲
 
Network issue

Bluetooth and location issues

Fix: 1. Ensure that Bluetooth and location services are enabled on your device. Go to Settings > Connections > Bluetooth and Settings > Location... ⇲
 
Compatibility issue

Limited functionality for damaged UPC codes

Fix: 1. If a UPC code is damaged, try to manually enter the code if possible. 2. If the app does not recognize the item, consider searching for... ⇲
 
Syncing issue

No integration with grocery list from other app

Fix: 1. Manually input your grocery list into the H-E-B Go app. 2. Check if the other app has an export feature that allows you to copy items in... ⇲
  Have a specific Problem? Resolve Your Issue below:
characters left:


 what users are saying
Good experience
49.9%

Bad experience
42.4%

Neutral
7.5%

~ from our NLP analysis of 1,610 combined software ratings.

 Private Data H-E-B Go collects from your Android
  1. approximate location (network-based)
  2. precise location (GPS and network-based)
  3. read the contents of your USB storage
  4. modify or delete the contents of your USB storage
  5. take pictures and videos
  6. view Wi-Fi connections
  7. view network connections
  8. connect and disconnect from Wi-Fi
  9. full network access
  10. control vibration
  11. prevent device from sleeping
  12. read Google service configuration