—— Run into issues on DIMS? Get help pending when official support gets back to you!
—— Experiencing any of these problems? Get a solution tailored for you below;
Fix: Check if you are using the correct spelling of the generic name. Sometimes, minor typos can lead to no results. Try searching for variations... ⇲
Fix: Ensure that you have a stable internet connection while trying to create an account. A weak connection can cause the process to fail. OR... ⇲
Fix: Try using the search bar to find specific items instead of scrolling. This can be a quicker alternative until the feature is implemented.... ⇲
Fix: Manually check the prices from reliable sources or pharmacies to ensure you have the most accurate information. You can also report discrepa... ⇲
Fix: Keep an eye on app updates and release notes, as new drugs may be added in future versions. Regularly check for updates in the Google Play S... ⇲
Fix: Look for alternative sources online, such as medical websites or forums, where expert opinions may be shared. This can supplement the inform... ⇲
Fix: Try restarting the app or your device to see if that resolves the loading issue. Sometimes, a simple restart can clear up performance proble... ⇲
Fix: Ensure that your payment method is valid and has sufficient funds. Check your payment settings in the Google Play Store to confirm this. O... ⇲
Fix: Check if the app has a filter or setting that needs to be enabled for generic drugs. Sometimes, options are hidden in the settings menu. O... ⇲
Fix: Double-check the information you entered for accuracy. Ensure that all required fields are filled out correctly before submitting. OR Try... ⇲
Fix: Ensure that you are logged into the same account on all devices. Syncing issues often arise from being logged into different accounts. OR... ⇲
Fix: Check if there is an option in the app settings to reduce or disable ads, as some apps offer this feature for a better user experience. OR... ⇲