fix problems on Soundcore [android]

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Soundcore
Info:
company: Anker
: service@anker.com
: www.soundcore.com
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Audio issue

Buds do not work with WhatsApp calls

Fix: Ensure that WhatsApp has permission to use the microphone. Go to Settings > Apps > WhatsApp > Permissions and make sure the microphone is en... ⇲

Volume steps are inconsistent

Fix: Adjust the volume settings in the app if available. Some apps allow you to set volume increments. OR Try using the volume controls on you... ⇲
 
Syncing issue

Soundcore replaces old earbuds' profile

Fix: Before connecting new earbuds, make sure to delete the old profile from the app. Go to the app settings and remove the old earbuds to preven... ⇲

Cannot add multiple sets of the same model

Fix: Try disconnecting one set of earbuds before connecting another. The app may only allow one connection at a time for the same model. OR Ch... ⇲
 
Customization issue

Cannot name the product

Fix: Check if the app is updated. Sometimes naming features are added in newer versions. Update the app via the Google Play Store if necessary.... ⇲

No option to modify home page of the app

Fix: Check for any customization options in the app settings. Some apps allow limited customization of the home page layout. OR If customizati... ⇲

Cannot set ambient controls to single press

Fix: Check the app settings for touch control customization. Some apps allow you to set different actions for single and double presses. OR If... ⇲

Limited options for Rave Mini

Fix: Check for firmware updates for the Rave Mini. Sometimes, limited options can be expanded with updates. OR Explore the app settings thorou... ⇲
 
Settings issue

Settings do not save when not in app

Fix: Make sure to save your settings before exiting the app. Look for a save button or prompt after making changes. OR Try keeping the app ope... ⇲

Voice prompt toggle is missing

Fix: Look for voice prompt settings in the app under accessibility or sound settings. Sometimes, these options are located in less obvious sectio... ⇲
 
Search issue

Difficult to find my device

Fix: Use the 'Find My Device' feature in the app if available. This feature can help locate your earbuds if they are within Bluetooth range. OR... ⇲
 
Battery issue

Battery levels not shown in percentage

Fix: Check if the app has a battery level indicator in the settings. Sometimes, this feature is hidden in the app settings menu. OR Try discon... ⇲
 
UI issue

Dual connection button is hard to access

Fix: Familiarize yourself with the app layout. Sometimes, the button may be located in a less obvious section of the app, such as under settings... ⇲
 
Bugs issue

Touch For Transparency mode activates unintentionally

Fix: Adjust the sensitivity settings for touch controls in the app if available. This may help reduce accidental activations. OR Consider usin... ⇲

Soundcore loses functionality with one bud connected

Fix: Ensure that the single bud is fully charged. Sometimes, low battery can cause connectivity issues. OR Try resetting the earbuds and recon... ⇲
 
Screen issue

L and R buds are switched on the screen

Fix: Check the physical orientation of the earbuds. Sometimes, the app may misidentify them based on their connection order. OR Try disconnect... ⇲
 
Compatibility issue

Soundcore does not detect certain devices

Fix: Ensure that the devices are compatible with the app. Check the manufacturer's website for a list of supported devices. OR Try resetting t... ⇲
 
Support issue

Customer service is unhelpful

Fix: Utilize online forums or community support groups for troubleshooting tips and shared experiences from other users. OR Refer to the app's... ⇲
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 what users are saying
Good experience
93.2%

Bad experience
5.3%

Neutral
1.4%

~ from our NLP analysis of 78,129 combined software ratings.

 Private Data Soundcore collects from your Android
  1. read sensitive log data
  2. approximate location (network-based)
  3. precise location (GPS and network-based)
  4. read phone status and identity
  5. access USB storage filesystem
  6. read the contents of your USB storage
  7. modify or delete the contents of your USB storage
  8. take pictures and videos
  9. record audio
  10. view Wi-Fi connections
  11. view network connections
  12. pair with Bluetooth devices
  13. access Bluetooth settings
  14. control flashlight
  15. full network access
  16. run at startup
  17. draw over other apps
  18. control vibration
  19. prevent device from sleeping
  20. set an alarm
  21. receive data from Internet