fix problems on GrandChase [android]

—— Run into issues on GrandChase? Get help pending when official support gets back to you!

GrandChase

Info:

company: KOG CO., LTD.

: grandchase_official@kog.oqupie.com

: www.grandchase.net

: KOG, 14th floor, Gyobo Bldg., 586, Gukchaebosang-ro, Jung-gu, Daegu, South Korea, 41937

Chat with our AI-based GrandChase Support

🛠️ Common GrandChase Issues and Solutions on Android:

—— Experiencing any of these problems? Get a solution tailored for you below;

Difficulty relies on luck and cash spent

Fix: To mitigate the reliance on luck and cash, focus on improving your gameplay skills. Participate in community forums or watch tutorial videos... ⇲

Game frequently crashes after updates

Fix: Ensure that your device has enough storage space available. Clear cache and unnecessary files to free up space. Go to Settings > Storage > C... ⇲

Payments issue

Refund policy is restrictive

Fix: Familiarize yourself with the refund policy by reviewing the terms and conditions in the app. If you believe you have a valid reason for a r... ⇲

Bugs issue

Translation and grammar issues in story

Fix: If you encounter translation or grammar issues, take notes of specific instances and share them in community forums. This can help raise awa... ⇲

Gameplay issue

Inability to position teammates individually

Fix: Adapt your strategy by utilizing the existing team formations and synergies. Focus on maximizing the strengths of your current team setup ra... ⇲

Some characters overshadowed by top-tier ones

Fix: Explore the strengths of lower-tier characters by focusing on their unique abilities and synergies with other characters. Create strategies... ⇲

Combat system can be clunky

Fix: Adjust your control settings in the game to find a configuration that feels more comfortable for you. Experiment with different control sche... ⇲

UI issue

User agreement page unresponsive

Fix: Try clearing the app's cache to resolve any temporary glitches. Go to Settings > Apps > GrandChase > Storage > Clear Cache. Restart the app... ⇲

Freezing issue

GrandChase freezes during gameplay

Fix: Close any background applications to free up system resources. Go to your device's recent apps menu and swipe away any unnecessary apps befo... ⇲

Battery issue

Overheating issues on certain devices

Fix: Limit your play sessions to shorter durations to prevent overheating. Take breaks every 20-30 minutes to allow your device to cool down. O... ⇲

Loading issue

Loading screen issues after updates

Fix: Clear the app's cache and data to resolve loading issues. Go to Settings > Apps > GrandChase > Storage > Clear Cache and Clear Data. Note th... ⇲

Have a specific Problem? Resolve Your Issue below:

what users are saying

Good experience

80.3%

Bad experience

14.9%

Neutral

4.8%

~ from our NLP analysis of 175,251 combined software ratings.

Private Data GrandChase collects from your Android

read the contents of your USB storage
modify or delete the contents of your USB storage
view Wi-Fi connections
view network connections
full network access
control vibration
prevent device from sleeping
Google Play license check
read Google service configuration
receive data from Internet

Cost of Subscriptions

$0.99 - $79.99 per item