fix problems on Momondo [android]

​

—— Run into issues on Momondo? Get help pending when official support gets back to you!

momondo: Flights, Hotels, Cars
Info:
company: KAYAK.com
: feedback@momondo.com
: www.momondo.com
Chat with our AI-based momondo Support
   Hello! How can I assist you?  

characters left:
 
Freezing issue

frequent app freezes and crashes

Fix: 1. Check for device updates: Go to Settings > System > System Update and ensure your device is running the latest software version. 2. Free... ⇲
 
Bugs issue

incorrect flight prices displayed

Fix: 1. Refresh the search results: Sometimes, prices can change quickly. Tap the refresh button or re-enter your search criteria to get the late... ⇲

inaccurate total flight times

Fix: 1. Verify flight details: Check the flight details for layover times and total travel time, as these can sometimes be misrepresented. 2. Cl... ⇲

does not collect all flight information

Fix: 1. Check your search criteria: Ensure you are entering all relevant details, such as departure and arrival airports, dates, and times. 2. C... ⇲

biased flight options

Fix: 1. Use filters: After performing a search, apply filters to sort flights by price, duration, or airline to find unbiased options. 2. Clear... ⇲

momondo fails to favorite flights correctly

Fix: 1. Ensure you are logged in: Make sure you are logged into your account, as favorites are often saved under your profile. 2. Clear app data... ⇲
 
Notifications issue

notifications do not work

Fix: 1. Check notification settings: Go to Settings > Apps > Momondo > Notifications and ensure notifications are enabled. 2. Check device setti... ⇲

unreliable price alerts

Fix: 1. Check notification settings: Ensure that notifications for price alerts are enabled in the app settings. 2. Update the app: Make sure yo... ⇲
 
Settings issue

momondo fails to remember user preferences

Fix: 1. Ensure you are logged in: Make sure you are logged into your account, as preferences are often saved under your profile. 2. Clear app da... ⇲
 
Search issue

inability to filter flights effectively

Fix: 1. Use the filter options: After performing a search, look for filter options on the results page. Adjust filters for price, duration, and a... ⇲

search function does not show all flights

Fix: 1. Check your search criteria: Ensure you are not applying filters that may limit the results, such as specific airlines or price ranges. 2... ⇲

price increases during repeated searches

Fix: 1. Use incognito mode: When searching for flights, use your browser's incognito mode to prevent cookies from tracking your searches and infl... ⇲
 
UI issue

missing baggage selection options

Fix: 1. Check during booking: Ensure you are looking for baggage options during the booking process, as they may not be visible until you select... ⇲

user interface issues with flight tracking

Fix: 1. Update the app: Ensure you have the latest version of Momondo installed, as updates may fix UI issues. 2. Restart the app: Close and reo... ⇲
 
Customization issue

lack of features available on the website

Fix: 1. Use the website for advanced features: If certain features are missing in the app, switch to the Momondo website for a more comprehensive... ⇲

no option to set flight duration preferences

Fix: 1. Use filters: After performing a search, look for any available filters that may allow you to set preferences for flight duration. 2. Cle... ⇲
 
Loading issue

inconsistent data loading

Fix: 1. Check your internet connection: Ensure you have a stable internet connection, as poor connectivity can cause data loading issues. 2. Cle... ⇲
  Have a specific Problem? Resolve Your Issue below:
characters left:


 what users are saying
Good experience
96.0%

Neutral
2.1%

Bad experience
1.8%

~ from our NLP analysis of 73,555 combined software ratings.

 Private Data momondo collects from your Android
  1. approximate location (network-based)
  2. precise location (GPS and network-based)
  3. read the contents of your USB storage
  4. modify or delete the contents of your USB storage
  5. take pictures and videos
  6. view network connections
  7. full network access
  8. run at startup
  9. prevent device from sleeping
  10. read Google service configuration
  11. receive data from Internet