fix problems on TunnelBear VPN [android]

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—— Run into issues on TunnelBear VPN? Get help pending when official support gets back to you!

TunnelBear VPN
Info:
company: TunnelBear, LLC
: support@tunnelbear.com
: www.tunnelbear.com
: 310 Spadina Ave Suite 200 Toronto, ON M5T 2E7
Chat with our AI-based TunnelBear VPN Support
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UI issue

Gray map on app launch

Fix: Ensure that your internet connection is stable. A weak connection can prevent the map from loading properly. Try switching between Wi-Fi and... ⇲
 
Installation issue

Cannot select new endpoint without reinstalling

Fix: Instead of reinstalling, try logging out of the app and then logging back in. This can sometimes refresh the endpoint selection options with... ⇲

Requires frequent reinstallations

Fix: Ensure that your device's operating system is compatible with the app. If your OS is outdated, it may cause issues with app performance. Upd... ⇲
 
Network issue

Initial connection unreliable

Fix: Try changing the VPN protocol in the app settings. Some protocols may work better with your network than others. Go to Settings > VPN Protoc... ⇲

Frequent disconnections

Fix: Check your internet connection stability. If you are on Wi-Fi, try moving closer to the router or resetting the router to improve connectivi... ⇲

Issues with Netflix geo-blocking

Fix: Try connecting to a different server location that is known to work with Netflix. Some servers are optimized for streaming services. OR C... ⇲
 
Crashes issue

TunnelBear VPN crashes randomly

Fix: Make sure your device has enough storage space. Low storage can cause apps to crash. Go to Settings > Storage to check available space and d... ⇲
 
Security issue

VPN appears connected but does not protect IP

Fix: Disconnect and reconnect to the VPN. Sometimes, a simple toggle can refresh the connection and restore IP protection. OR Check your devic... ⇲
 
Login issue

Constant sign-outs

Fix: Check if your device has any battery optimization settings that may be affecting the app. Go to Settings > Battery > Battery optimization an... ⇲
 
Slow issue

Slow connection speeds

Fix: Try connecting to a different server location. Some servers may be less congested than others, which can improve speed. Go to the server sel... ⇲
 
Loading issue

Stuck on loading screen

Fix: Force stop the app by going to Settings > Apps > TunnelBear VPN > Force Stop. Then reopen the app to see if it loads properly. OR Reboot... ⇲
 
Permissions issue

VPN permissions installation button unresponsive

Fix: Check your device's settings to ensure that TunnelBear has the necessary permissions. Go to Settings > Apps > TunnelBear VPN > Permissions a... ⇲
 
Bugs issue

Inaccurate data usage reporting

Fix: Manually track your data usage through your device settings to compare with TunnelBear's reporting. Go to Settings > Network & internet > Da... ⇲
 
Payments issue

Buggy subscription renewal process

Fix: Check your payment method and ensure it is valid and has sufficient funds. Go to your account settings in the app to verify your payment inf... ⇲
 
Settings issue

TunnelBear VPN does not turn on automatically

Fix: Check your device's battery optimization settings. Go to Settings > Battery > Battery optimization and ensure TunnelBear is not optimized, w... ⇲
 
Customization issue

Limited features on mobile compared to PC

Fix: Familiarize yourself with the mobile app's features by checking the settings and help sections within the app. Some features may be hidden o... ⇲
 
Compatibility issue

Inconsistent performance across devices

Fix: Ensure that all devices are running the latest version of the app. Check for updates in the Google Play Store and install them as needed.... ⇲
 
Updates issue

Frequent user information loss after updates

Fix: Back up your account information before updating the app. This can include taking screenshots of your settings or writing them down. OR A... ⇲
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 what users are saying
Good experience
77.5%

Bad experience
18.6%

Neutral
4.0%

~ from our NLP analysis of 312,977 combined software ratings.

 Private Data TunnelBear VPN collects from your Android
  1. read the contents of your USB storage
  2. modify or delete the contents of your USB storage
  3. view Wi-Fi connections
  4. view network connections
  5. full network access
  6. run at startup
  7. control vibration
  8. prevent device from sleeping

  Cost of Subscriptions
  1. $0.99 - $83.27 per item