fix problems on Tonkeeper [android]

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—— Run into issues on Tonkeeper ? Get help pending when official support gets back to you!

Tonkeeper — TON Wallet
Info:
company: Ton Apps Limited
: contact@tonkeeper.com
: tonkeeper.com
Chat with our AI-based Tonkeeper Support
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Bugs issue

Wallet instability

Fix: Ensure that your app is updated to the latest version, as updates often include bug fixes and stability improvements. Check the app store fo... ⇲
 
Payments issue

Difficult to withdraw funds

Fix: Double-check the withdrawal process in the app. Ensure you have met any minimum withdrawal requirements and that your account is verified if... ⇲

Unknown transaction status

Fix: Check the transaction ID on a blockchain explorer to see the status of your transaction. This can provide real-time updates on whether it ha... ⇲

Transaction fees too high

Fix: Monitor the network conditions and try to time your transactions during off-peak hours when fees may be lower. OR Look for options within... ⇲

High transaction fees

Fix: Check the current network fees before making a transaction. If fees are high, consider waiting for a less busy time on the network to make y... ⇲

Funds taken without consent

Fix: Review your transaction history carefully to identify any unauthorized transactions. If you find any, change your wallet password immediatel... ⇲

Insufficient fund errors

Fix: Ensure that you have enough funds in your wallet to cover both the transaction amount and any associated fees. Check your balance before ini... ⇲
 
Support issue

Poor customer service

Fix: Utilize any available FAQs or help sections within the app to find answers to common issues. This can often provide quicker solutions than w... ⇲

No support response

Fix: Check the app's help section for self-service options that may address your issue without needing direct support. OR Engage with the user... ⇲
 
Account issue

Transaction history missing

Fix: Refresh the app or log out and back in to see if the transaction history reappears. Sometimes, a simple refresh can resolve display issues.... ⇲

Complicated recovery phrase process

Fix: Write down your recovery phrase in a secure location and ensure you understand the order of the words. Practice recalling it to ensure you c... ⇲
 
Security issue

Low security

Fix: Enable any available security features such as two-factor authentication (2FA) or biometric access to enhance your wallet's security. OR... ⇲
 
Settings issue

No option to disconnect bots

Fix: Check the app settings for any options related to connected services or bots. If there is no option, consider changing your wallet address t... ⇲
 
Network issue

Slow connection to Telegram

Fix: Ensure that your internet connection is stable. Try switching between Wi-Fi and mobile data to see if the connection improves. OR Check f... ⇲
 
Login issue

Biometric access issues

Fix: Ensure that your device's biometric settings are enabled and functioning correctly. Test the biometric feature with other apps to confirm it... ⇲
 
UI issue

Tonkeeper is not user-friendly

Fix: Familiarize yourself with the app by exploring all menus and features. Take notes on where things are located to improve your navigation exp... ⇲
 
Installation issue

Difficult to install wallets

Fix: Ensure your device meets the app's system requirements and that you have enough storage space available for installation. OR Try uninstal... ⇲
 
Loading issue

Endless loading when connecting to airdrops

Fix: Check your internet connection to ensure it is stable and fast enough to handle the connection to airdrops. OR Try restarting the app or... ⇲
  Have a specific Problem? Resolve Your Issue below:
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 what users are saying
Good experience
90.3%

Bad experience
6.4%

Neutral
3.2%

~ from our NLP analysis of 67,820 combined software ratings.

 Private Data Tonkeeper collects from your Android
  1. approximate location (network-based)
  2. precise location (GPS and network-based)
  3. read the contents of your USB storage
  4. modify or delete the contents of your USB storage
  5. take pictures and videos
  6. record audio
  7. view Wi-Fi connections
  8. view network connections
  9. pair with Bluetooth devices
  10. access Bluetooth settings
  11. full network access
  12. control Near Field Communication
  13. run at startup
  14. draw over other apps
  15. control vibration
  16. prevent device from sleeping
  17. install shortcuts
  18. uninstall shortcuts
  19. receive data from Internet

  Cost of Subscriptions
  1. $4.99 - $14.99 per item