Fix T errors on android

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19 problems reported in the past 24 hours

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Storage
constant need to clear cache

🛠️ Set a reminder to clear the app cache regularly, such as once a week. This can help maintain app per... show fix »
 
Bugs
inconsistent bolus functionality

🛠️ Double-check the settings within the app to ensure that bolus functionality is enabled and configure... show fix »
inability to use app for bolus

🛠️ Check if the app has any permissions that need to be enabled for bolus functionality. Go to Settings... show fix »
dangerous malfunctioning with constant bolusing

🛠️ Immediately stop using the bolus feature and monitor your levels manually until the issue is resolve... show fix »
app fails to recognize sensor replacement

🛠️ Ensure that the sensor is properly installed and that the app is updated to the latest version. Some... show fix »
 
Login
repeated login required

🛠️ Check if the app has an option to stay logged in or remember your credentials. This is usually found... show fix »
 
Notifications
out of range alerts despite proximity

🛠️ Ensure that your phone's Bluetooth is functioning properly and that there are no other Bluetooth dev... show fix »
notifications about time mismatch

🛠️ Synchronize your phone's time settings with the network. Go to Settings > Date & Time and enable 'Au... show fix »
 
Battery
app drains phone battery

🛠️ Limit background activity for the app. Go to Settings > Apps > [App Name] > Battery and select 'Rest... show fix »
 
Network
no automatic reconnection

🛠️ Manually reconnect the pump each time you open the app. Make it a habit to check the connection stat... show fix »
frequent disconnections when separated

🛠️ Keep the phone and pump within close proximity to avoid disconnections. If you need to separate them... show fix »
 
Updates
frequent bugs after updates

🛠️ After an update, clear the app's cache and data to ensure that any old data does not interfere with... show fix »
 
Customization
lack of widget for quick access

🛠️ Check if the app has a widget option in the app settings or on your device's home screen. Long-press... show fix »
 
Support
poor customer support response

🛠️ Utilize online forums or community groups related to the app for peer support and troubleshooting ti... show fix »
no interest in fixing issues

🛠️ Focus on using the app's features that work well for you and find alternative methods for those that... show fix »
 
Freezing
requires multiple force stops and restarts

🛠️ Instead of force stopping, try to close the app normally and then reopen it. This can sometimes reso... show fix »
 
Compatibility
app not functioning on newer devices

🛠️ Check for compatibility updates from the app developer. Sometimes, newer devices require specific up... show fix »
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 Contact Support
Developer:
Tandem Diabetes Care, Inc.
Email:
  TandemCares@tandemdiabetes.com
Website:
🌐 www.tandemdiabetes.com
Terms/Privacy:
⚔️ https://www.tandemdiabetes.com/privacy-policy
 Private Data t collects from your Android
  1. approximate location (network-based)
  2. precise location (GPS and network-based)
  3. read the contents of your USB storage
  4. modify or delete the contents of your USB storage
  5. view Wi-Fi connections
  6. view network connections
  7. pair with Bluetooth devices
  8. access Bluetooth settings
  9. full network access
  10. control Near Field Communication
  11. run at startup
  12. control vibration
  13. prevent device from sleeping
  14. receive data from Internet

 Breakdown of Software Ratings
Negative experience
65.1%

Positive experience
20.3%

Neutral
14.4%

~ from our NLP analysis of 2,707 combined software ratings.