fix problems on T [android]

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—— Run into issues on T? Get help pending when official support gets back to you!

t:connect® mobile
Info:
company: Tandem Diabetes Care, Inc.
: TandemCares@tandemdiabetes.com
: www.tandemdiabetes.com
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Crashes issue

t crashes or fails to open

Fix: Clear the app's cache and data. Go to Settings > Apps > [App Name] > Storage, then tap on 'Clear Cache' and 'Clear Data'. This will reset th... ⇲
 
Storage issue

constant need to clear cache

Fix: Set a reminder to clear the app cache regularly, such as once a week. This can help maintain app performance and prevent crashes. OR Cons... ⇲
 
Bugs issue

inconsistent bolus functionality

Fix: Double-check the settings within the app to ensure that bolus functionality is enabled and configured correctly. Go to the settings menu and... ⇲

inability to use app for bolus

Fix: Check if the app has any permissions that need to be enabled for bolus functionality. Go to Settings > Apps > [App Name] > Permissions and e... ⇲

dangerous malfunctioning with constant bolusing

Fix: Immediately stop using the bolus feature and monitor your levels manually until the issue is resolved. This is crucial for safety. OR Doc... ⇲

t fails to recognize sensor replacement

Fix: Ensure that the sensor is properly installed and that the app is updated to the latest version. Sometimes, bugs in older versions can cause... ⇲
 
Login issue

repeated login required

Fix: Check if the app has an option to stay logged in or remember your credentials. This is usually found in the settings or login screen of the... ⇲
 
Notifications issue

out of range alerts despite proximity

Fix: Ensure that your phone's Bluetooth is functioning properly and that there are no other Bluetooth devices interfering with the connection. Tr... ⇲

notifications about time mismatch

Fix: Synchronize your phone's time settings with the network. Go to Settings > Date & Time and enable 'Automatic date & time' and 'Automatic time... ⇲
 
Battery issue

t drains phone battery

Fix: Limit background activity for the app. Go to Settings > Apps > [App Name] > Battery and select 'Restrict background activity'. This can help... ⇲
 
Network issue

no automatic reconnection

Fix: Manually reconnect the pump each time you open the app. Make it a habit to check the connection status as soon as you launch the app. OR... ⇲

frequent disconnections when separated

Fix: Keep the phone and pump within close proximity to avoid disconnections. If you need to separate them, try to minimize the distance as much a... ⇲
 
Updates issue

frequent bugs after updates

Fix: After an update, clear the app's cache and data to ensure that any old data does not interfere with the new version. Go to Settings > Apps >... ⇲
 
Customization issue

lack of widget for quick access

Fix: Check if the app has a widget option in the app settings or on your device's home screen. Long-press on the home screen, select 'Widgets', a... ⇲
 
Support issue

no interest in fixing issues

Fix: Focus on using the app's features that work well for you and find alternative methods for those that do not. This can help you continue usin... ⇲
 
Freezing issue

requires multiple force stops and restarts

Fix: Instead of force stopping, try to close the app normally and then reopen it. This can sometimes resolve minor glitches without needing a for... ⇲
 
Compatibility issue

t not functioning on newer devices

Fix: Check for compatibility updates from the app developer. Sometimes, newer devices require specific updates to function properly with existing... ⇲
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 what users are saying
Bad experience
65.1%

Good experience
20.3%

Neutral
14.4%

~ from our NLP analysis of 2,707 combined software ratings.

 Private Data t collects from your Android
  1. approximate location (network-based)
  2. precise location (GPS and network-based)
  3. read the contents of your USB storage
  4. modify or delete the contents of your USB storage
  5. view Wi-Fi connections
  6. view network connections
  7. pair with Bluetooth devices
  8. access Bluetooth settings
  9. full network access
  10. control Near Field Communication
  11. run at startup
  12. control vibration
  13. prevent device from sleeping
  14. receive data from Internet