Fix Castle errors on android

  Monterey's Coast, Inc. 101 Alma St APT 101 Palo Alto, CA 94301-1002
I have a problem with Castle
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Audio
no sound on some devices

🛠️ Check the device's volume settings and ensure that the app is not muted. Go to 'Settings' > 'Sound'... show fix »
audio file length limit

🛠️ Edit your audio files to shorten them using an audio editing app before importing them into Castle.... show fix »
no sound on some devices

🛠️ Check the device's volume settings and ensure that the app is not muted. Go to 'Settings' > 'Sound'... show fix »
audio file length limit

🛠️ Edit your audio files to fit within the length limit using an audio editing app before importing the... show fix »
 
Gameplay
cannot save others' games

🛠️ Ensure that you have the correct permissions set for the app. Go to 'Settings' > 'Apps' > 'Castle' >... show fix »
cannot save others' games

🛠️ Ensure that you have the correct permissions enabled for the app. Go to 'Settings' > 'Apps' > 'Castl... show fix »
 
Crashes
random crashes

🛠️ Check for any available updates for the app and install them. Go to the Google Play Store, search fo... show fix »
frequent crashes

🛠️ Ensure that your device has enough storage space. Go to 'Settings' > 'Storage' and delete any unused... show fix »
random crashes

🛠️ Uninstall and reinstall the app to ensure a fresh installation. This can resolve any corrupted files... show fix »
 
Settings
accidental rule deletion

🛠️ Regularly back up your rules by exporting them to a file. Look for an export option in the app setti... show fix »
no edit option for comments

🛠️ Copy your comment, delete it, and then repost it with the necessary changes as a workaround. OR C... show fix »
no way to stop specific sounds

🛠️ Check the app's sound settings to see if there are options to mute or adjust individual sound effect... show fix »
accidental rule deletion

🛠️ Create a backup of your rules by taking screenshots or writing them down before making changes, so y... show fix »
no edit option for comments

🛠️ Copy your comment, delete it, and then repost it with the necessary changes as a workaround. OR C... show fix »
 
Privacy
inappropriate user-generated content

🛠️ Use the app's reporting feature to flag inappropriate content. Look for a report option next to the... show fix »
inappropriate user-generated content

🛠️ Use the app's reporting feature to flag inappropriate content. This can help improve the community s... show fix »
 
Uploads
image importing issues

🛠️ Ensure that the images you are trying to import are in a supported format (e.g., PNG, JPEG). Convert... show fix »
image importing issues

🛠️ Ensure that the images you are trying to import are in a supported format (e.g., PNG, JPEG). Convert... show fix »
 
Screen
black screen on startup

🛠️ Force stop the app and restart it. Go to 'Settings' > 'Apps' > 'Castle' > 'Force Stop', then reopen... show fix »
black screen on startup

🛠️ Force stop the app and clear the cache. Go to 'Settings' > 'Apps' > 'Castle' > 'Storage' > 'Clear Ca... show fix »
 
UI
confusing tutorial

🛠️ Look for additional resources such as video tutorials or community forums that may provide clearer g... show fix »
confusing tutorial

🛠️ Look for online guides or video tutorials on platforms like YouTube that can provide a clearer expla... show fix »
 
Customization
limited color options

🛠️ Explore the app's settings to see if there are options to unlock more colors or create custom palett... show fix »
lack of flexibility in drawing system

🛠️ Experiment with different tools and settings within the app to find a combination that works better... show fix »
no way to move part of a sprite

🛠️ Check if there is a selection tool in the app that allows you to select and move parts of a sprite.... show fix »
limited color options

🛠️ Explore third-party color palette apps that can help you create custom colors and then use them in C... show fix »
lack of flexibility in drawing system

🛠️ Experiment with different brushes and tools available in the app to find ones that offer more contro... show fix »
no option to move part of a sprite

🛠️ Use a separate image editing app to adjust the sprite before importing it into Castle, allowing you... show fix »
 
Bugs
bugs in music editor

🛠️ Save your work frequently and restart the app to see if the bugs persist after a fresh start. OR... show fix »
 
Slow
extremely laggy

🛠️ Close any unnecessary background applications to free up system resources. Go to 'Settings' > 'Apps'... show fix »
  Have a specific Problem? Resolve Issue below:


 Contact Support
Developer:
Monterey's Coast, Inc.
Email:
  support@castle.xyz
Website:
🌐 castle.xyz
Terms/Privacy:
⚔️ https://castle.xyz/privacy_policy
 Private Data Castle collects from your Android
  1. read your own contact card
  2. read your contacts
  3. read the contents of your USB storage
  4. modify or delete the contents of your USB storage
  5. take pictures and videos
  6. record audio
  7. view Wi-Fi connections
  8. view network connections
  9. full network access
  10. run at startup
  11. control vibration
  12. prevent device from sleeping
  13. Google Play license check
  14. read Google service configuration
  15. receive data from Internet

 Breakdown of Software Ratings
Positive experience
89.5%

Negative experience
8.2%

Neutral
2.2%

~ from our NLP analysis of 51,678 combined software ratings.
  Cost of Subscriptions
  1. $0.99 - $9.99 per item