fix problems on Castle [android]

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—— Run into issues on Castle? Get help pending when official support gets back to you!

Castle - Make and Pla‪y
Info:
company: Monterey's Coast, Inc.
: support@castle.xyz
: castle.xyz
: Monterey's Coast, Inc. 101 Alma St APT 101 Palo Alto, CA 94301-1002
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Audio issue

audio file length limit

Fix: Edit your audio files to shorten them using an audio editing app before importing them into Castle. OR Consider using a different audio f... ⇲

no sound on some devices

Fix: Check the device's volume settings and ensure that the app is not muted. Go to 'Settings' > 'Sound' and adjust the volume levels accordingly... ⇲
 
Screen issue

black screen on startup

Fix: Force stop the app and restart it. Go to 'Settings' > 'Apps' > 'Castle' > 'Force Stop', then reopen the app. OR Clear the app's cache and... ⇲
 
Gameplay issue

cannot save others' games

Fix: Ensure that you have the correct permissions set for the app. Go to 'Settings' > 'Apps' > 'Castle' > 'Permissions' and enable any necessary... ⇲
 
Crashes issue

random crashes

Fix: Check for any available updates for the app and install them. Go to the Google Play Store, search for 'Castle', and tap 'Update' if availabl... ⇲
 
Settings issue

accidental rule deletion

Fix: Regularly back up your rules by exporting them to a file. Look for an export option in the app settings or project menu. OR Create a dupl... ⇲

no edit option for comments

Fix: Copy your comment, delete it, and then repost it with the necessary changes as a workaround. OR Consider using a separate note-taking app... ⇲

no way to stop specific sounds

Fix: Check the app's sound settings to see if there are options to mute or adjust individual sound effects. OR Use external audio editing soft... ⇲
 
Privacy issue

inappropriate user-generated content

Fix: Use the app's reporting feature to flag inappropriate content. Look for a report option next to the content in question. OR Adjust your c... ⇲
 
Uploads issue

image importing issues

Fix: Ensure that the images you are trying to import are in a supported format (e.g., PNG, JPEG). Convert images if necessary using an image edit... ⇲
 
UI issue

confusing tutorial

Fix: Look for additional resources such as video tutorials or community forums that may provide clearer guidance on using the app. OR Practice... ⇲
 
Customization issue

limited color options

Fix: Explore the app's settings to see if there are options to unlock more colors or create custom palettes. OR Use an external color picker a... ⇲

lack of flexibility in drawing system

Fix: Experiment with different tools and settings within the app to find a combination that works better for your needs. OR Look for alternati... ⇲

no way to move part of a sprite

Fix: Check if there is a selection tool in the app that allows you to select and move parts of a sprite. OR Consider creating separate layers... ⇲

no option to move part of a sprite

Fix: Use a separate image editing app to adjust the sprite before importing it into Castle, allowing you to reposition elements as needed. OR... ⇲
 
Bugs issue

bugs in music editor

Fix: Save your work frequently and restart the app to see if the bugs persist after a fresh start. OR Try using a different music editing app... ⇲
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 what users are saying
Good experience
89.5%

Bad experience
8.2%

Neutral
2.2%

~ from our NLP analysis of 51,678 combined software ratings.

 Private Data Castle collects from your Android
  1. read your own contact card
  2. read your contacts
  3. read the contents of your USB storage
  4. modify or delete the contents of your USB storage
  5. take pictures and videos
  6. record audio
  7. view Wi-Fi connections
  8. view network connections
  9. full network access
  10. run at startup
  11. control vibration
  12. prevent device from sleeping
  13. Google Play license check
  14. read Google service configuration
  15. receive data from Internet

  Cost of Subscriptions
  1. $0.99 - $9.99 per item