fix problems on LOOKFANTASTIC [android]

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—— Run into issues on LOOKFANTASTIC? Get help pending when official support gets back to you!

LOOKFANTASTIC -Beauty Shopping
Info:
company: THG (The Hut Group)
: DL-MobileApps@thehutgroup.com
: www.thg.com
Chat with our AI-based LOOKFANTASTIC Support
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Account issue

Cannot view basket without logging in

Fix: 1. Log in to your account to access the basket. If you do not have an account, consider creating one for a better shopping experience. 2. Al... ⇲

Cannot reset password

Fix: 1. Use the 'Forgot Password' link on the login page and follow the instructions sent to your registered email. 2. Check your spam/junk folde... ⇲

Cannot access wishlist items

Fix: 1. Ensure you are logged into the same account where you saved the wishlist items. 2. Clear the app cache and data to refresh the app's func... ⇲

Inability to remove items from wishlist

Fix: 1. Ensure you are logged into your account and navigate to your wishlist. 2. Try tapping and holding the item you wish to remove, or look fo... ⇲
 
Bugs issue

Items disappear from basket

Fix: 1. Ensure you are logged in to your account when adding items to your basket. 2. Check if there is a session timeout; if you are inactive fo... ⇲

Inconsistent product availability

Fix: 1. Regularly check the app for updates on product availability, as stock levels can change frequently. 2. Consider signing up for notificati... ⇲

Frequent bugs

Fix: 1. Ensure that you are using the latest version of the app, as updates often fix bugs. 2. Clear the app cache and data to eliminate any corr... ⇲
 
Slow issue

Slow performance

Fix: 1. Clear the app cache and data by going to Settings > Apps > LOOKFANTASTIC > Storage > Clear Cache and Clear Data. 2. Close any background... ⇲
 
Settings issue

Country/currency settings not saved

Fix: 1. Check if the app has permission to access your location in your device settings. 2. Manually set your country and currency in the app set... ⇲
 
Payments issue

Discount codes do not work

Fix: 1. Ensure that the discount code is still valid and has not expired. 2. Check if there are any specific terms and conditions associated with... ⇲

Payment processing errors

Fix: 1. Ensure that your payment information is entered correctly and that your card is valid. 2. Try using a different payment method if availab... ⇲
 
UI issue

LOOKFANTASTIC does not remember scroll position

Fix: 1. Try closing and reopening the app to see if it retains the scroll position. 2. If the issue persists, consider using the app in a differe... ⇲

Difficult navigation

Fix: 1. Familiarize yourself with the app layout by exploring different sections. 2. Use the search function to quickly find products instead of... ⇲

LOOKFANTASTIC layout is confusing

Fix: 1. Spend some time exploring the app to become familiar with its layout and features. 2. Use the search function to quickly find what you ne... ⇲
 
Messages issue

Error messages unclear

Fix: 1. Take a screenshot of the error message and note what action you were performing when it occurred. 2. Try to replicate the error to see if... ⇲
 
Support issue

Unresponsive customer service

Fix: 1. Check the app for any FAQs or help sections that may address your concerns without needing to contact customer service. 2. Try reaching o... ⇲
 
Battery issue

LOOKFANTASTIC heats up phone

Fix: 1. Close any unnecessary background applications to reduce the load on your device. 2. Limit the time spent on the app and take breaks to al... ⇲
 
Notifications issue

Notifications for expired codes

Fix: 1. Check your notification settings in the app to ensure you are receiving alerts. 2. Regularly check the app for new codes and promotions t... ⇲
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 what users are saying
Good experience
80.9%

Bad experience
16.6%

Neutral
1.7%

~ from our NLP analysis of 27,884 combined software ratings.

 Private Data LOOKFANTASTIC collects from your Android
  1. read the contents of your USB storage
  2. modify or delete the contents of your USB storage
  3. take pictures and videos
  4. record audio
  5. view Wi-Fi connections
  6. view network connections
  7. change network connectivity
  8. full network access
  9. change your audio settings
  10. run at startup
  11. draw over other apps
  12. control vibration
  13. prevent device from sleeping
  14. receive data from Internet