fix problems on MAE [android]

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—— Run into issues on MAE ? Get help pending when official support gets back to you!

MAE by Maybank2u
Info:
company: Malayan Banking Berhad
: mgcc@maybank.com.my
: www.maybank2u.com.my
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UI issue

unable to multitask

Fix: 1. Check if your device supports split-screen mode and enable it if available. 2. Close unnecessary background apps to free up resources.... ⇲

back button exits app

Fix: 1. Check if there is an option in the app settings to change the back button behavior. 2. Use the app's navigation buttons instead of the de... ⇲
 
Bugs issue

MAE shows wrong balance

Fix: 1. Log out of the app and log back in to refresh your account data. 2. Clear the app cache by going to Settings > Apps > MAE > Storage > Cle... ⇲
 
Loading issue

loading never ends

Fix: 1. Check your internet connection and switch to a more stable network if necessary. 2. Force close the app and restart it. 3. Clear the app... ⇲

endless loading loop

Fix: 1. Force close the app and restart it. 2. Clear the app cache by going to Settings > Apps > MAE > Storage > Clear Cache. OR 1. Uninstall... ⇲
 
Account issue

some accounts not listed

Fix: 1. Ensure that all accounts are linked properly in the app settings. Go to Settings > Accounts and check if all accounts are listed. 2. If a... ⇲

MAE fails to set up account

Fix: 1. Ensure you have a stable internet connection. 2. Restart your device and try setting up the account again. 3. Make sure you are entering... ⇲
 
Security issue

constant password prompts

Fix: 1. Check if the app has a 'Remember Me' or 'Stay Logged In' option and enable it. 2. Ensure that your app is updated to the latest version,... ⇲
 
Ads issue

pop-up ads interrupt transactions

Fix: 1. Check if there is a premium version of the app that removes ads and consider upgrading. 2. Use an ad-blocker app if compatible with your... ⇲
 
Slow issue

MAE slow to load

Fix: 1. Clear the app cache by going to Settings > Apps > MAE > Storage > Clear Cache. 2. Ensure your device has enough storage space available,... ⇲

slow response time

Fix: 1. Clear the app cache by going to Settings > Apps > MAE > Storage > Clear Cache. 2. Ensure your device has enough storage and RAM available... ⇲
 
Compatibility issue

incompatible with some devices

Fix: 1. Check the app's requirements in the Play Store to ensure your device meets them. 2. If your device is not compatible, consider using the... ⇲
 
Login issue

locks out after password change

Fix: 1. Ensure you are entering the new password correctly. 2. Clear the app cache and data by going to Settings > Apps > MAE > Storage > Clear C... ⇲
 
Payments issue

transaction categorization inefficient

Fix: 1. Manually categorize transactions by going to the transaction history and selecting the appropriate category for each transaction. 2. Chec... ⇲

missing recurring payment options

Fix: 1. Check the app settings to see if there is an option to set up recurring payments. 2. If not available, consider using a different app tha... ⇲

unable to edit favorite payee details

Fix: 1. Go to the favorites section in the app and look for an edit option next to the payee. 2. If there is no edit option, try removing the pay... ⇲
 
Crashes issue

frequent app crashes

Fix: 1. Clear the app cache and data by going to Settings > Apps > MAE > Storage > Clear Cache and Clear Data. 2. Ensure your device is updated t... ⇲
 
Notifications issue

spamming notifications

Fix: 1. Go to Settings > Apps > MAE > Notifications and adjust the notification settings to reduce frequency. 2. Disable notifications for non-es... ⇲
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 what users are saying
Bad experience
58.8%

Good experience
34.3%

Neutral
5.6%

~ from our NLP analysis of 89,915 combined software ratings.

 Private Data MAE collects from your Android
  1. read your own contact card
  2. read your contacts
  3. approximate location (network-based)
  4. precise location (GPS and network-based)
  5. access extra location provider commands
  6. read phone status and identity
  7. read the contents of your USB storage
  8. modify or delete the contents of your USB storage
  9. take pictures and videos
  10. view Wi-Fi connections
  11. view network connections
  12. pair with Bluetooth devices
  13. control flashlight
  14. full network access
  15. run at startup
  16. draw over other apps
  17. control vibration
  18. prevent device from sleeping
  19. Google Play license check
  20. Access download manager.
  21. receive data from Internet