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π οΈ Ensure that you are entering the correct username and password. Check for any typos, and make sure t... More details »
π οΈ Check your spam or junk email folder to see if the password reset email was filtered there. If you f... More details »
π οΈ Review your recent account activity and payment history to ensure there are no missed payments or ne... show fix »
π οΈ Check your account settings to see if there is an option to enable automatic payments. This may be l... show fix »
π οΈ Log out and log back into your account to refresh the balance information. Sometimes, the app may no... show fix »
π οΈ Navigate to the main menu of the app and look for the 'Credit Card' or 'Account' section. If itβs no... show fix »
π οΈ Ensure you are logged into the correct account where the order was placed. If you are logged in, try... show fix »
π οΈ Check your internet connection. Ensure you are connected to Wi-Fi or have a strong mobile data signa... show fix »
π οΈ Ensure that you are logged into your account before adding items to your cart. Items may not save if... show fix »
π οΈ Double-check the coupon code for any typos and ensure it is still valid and applicable to the items... show fix »
π οΈ Make sure you are logged into your account when trying to save favorites. If you are not logged in,... show fix »
π οΈ Try logging in again and ensure you are active within the app. If you are inactive for a while, the... show fix »
π οΈ Refresh the app or check the item availability on the JCPenney website to confirm stock levels. Some... show fix »
π οΈ Check if you are logged into the correct account that has the rewards. Sometimes, rewards may not sh... show fix »
π οΈ Make sure your app is updated to the latest version. Go to the Google Play Store, search for JCPenne... show fix »
π οΈ Check your internet connection. A slow or unstable connection can cause loading issues. Try switchin... show fix »
π οΈ Look for a 'Help' or 'Support' section within the app. This may provide FAQs or other resources to a... show fix »
π οΈ Take photos of the damaged packaging and items upon delivery. This documentation can be useful for r... show fix »
π οΈ Ensure that biometric login is enabled in the app settings. Go to Settings > Security > Biometric lo... show fix »
π οΈ Clear the app's cache and data to resolve any temporary glitches that may be affecting the cart func... show fix »