fix problems on JCPenney [android]

​

—— Run into issues on JCPenney? Get help pending when official support gets back to you!

JCPenney – Shopping & Deals
Info:
company: Penney OpCo LLC
: support@jcp.com
: www.jcpenney.com
Chat with our AI-based JCPenney Support
   Hello! How can I assist you?  

characters left:
 
Bugs issue

Issues with saving favorites

Fix: Make sure you are logged into your account when trying to save favorites. If you are not logged in, the app may not save your selections.... ⇲

Items in cart disappear

Fix: Ensure that you are logged into your account before adding items to your cart. Items may not save if you are browsing as a guest. OR Try... ⇲

Session timeout errors

Fix: Try logging in again and ensure you are active within the app. If you are inactive for a while, the session may time out automatically. OR... ⇲

Inaccurate item availability

Fix: Refresh the app or check the item availability on the JCPenney website to confirm stock levels. Sometimes, the app may not update in real-ti... ⇲

Missing rewards not displayed

Fix: Check if you are logged into the correct account that has the rewards. Sometimes, rewards may not show if you are logged into a different ac... ⇲
 
Login issue

Biometric login issues

Fix: Ensure that biometric login is enabled in the app settings. Go to Settings > Security > Biometric login and toggle it on. OR If biometric... ⇲

Cannot log in

Fix: Ensure that you are entering the correct username and password. Check for any typos, and make sure that Caps Lock is not on. If you have for... ⇲
 
Payments issue

Credit limit reduced without notice

Fix: Review your recent account activity and payment history to ensure there are no missed payments or negative marks that could have affected yo... ⇲

No automatic payment option

Fix: Check your account settings to see if there is an option to enable automatic payments. This may be located under the payment or billing sect... ⇲

Payment balance not updated

Fix: Log out and log back into your account to refresh the balance information. Sometimes, the app may not update immediately. OR Check your p... ⇲
 
UI issue

Difficult to access credit card section

Fix: Navigate to the main menu of the app and look for the 'Credit Card' or 'Account' section. If it’s not visible, try updating the app to the l... ⇲

Cannot track orders within app

Fix: Ensure you are logged into the correct account where the order was placed. If you are logged in, try refreshing the order history section.... ⇲
 
Loading issue

JCPenney fails to load

Fix: Check your internet connection. Ensure you are connected to Wi-Fi or have a strong mobile data signal. Try switching between Wi-Fi and mobil... ⇲
 
Crashes issue

JCPenney crashes frequently

Fix: Make sure your app is updated to the latest version. Go to the Google Play Store, search for JCPenney, and check for updates. OR Free up... ⇲
 
Slow issue

Slow loading times

Fix: Check your internet connection. A slow or unstable connection can cause loading issues. Try switching to a different network if possible.... ⇲
 
Support issue

No contact support option

Fix: Look for a 'Help' or 'Support' section within the app. This may provide FAQs or other resources to assist you. OR If no support option is... ⇲

Damaged packaging upon delivery

Fix: Take photos of the damaged packaging and items upon delivery. This documentation can be useful for reporting the issue. OR Report the iss... ⇲
 
Glitches issue

Glitches when adding items to cart

Fix: Clear the app's cache and data to resolve any temporary glitches that may be affecting the cart functionality. OR Try uninstalling and re... ⇲
  Have a specific Problem? Resolve Your Issue below:
characters left:


 what users are saying
Good experience
82.8%

Bad experience
12.2%

Neutral
4.9%

~ from our NLP analysis of 111,910 combined software ratings.

 Private Data JCPenney collects from your Android
  1. read calendar events plus confidential information
  2. add or modify calendar events and send email to guests without owners' knowledge
  3. approximate location (network-based)
  4. precise location (GPS and network-based)
  5. read phone status and identity
  6. read the contents of your USB storage
  7. modify or delete the contents of your USB storage
  8. take pictures and videos
  9. record audio
  10. view Wi-Fi connections
  11. view network connections
  12. pair with Bluetooth devices
  13. access Bluetooth settings
  14. change network connectivity
  15. full network access
  16. run at startup
  17. control vibration
  18. prevent device from sleeping
  19. read Google service configuration
  20. receive data from Internet