Fix JCPenney errors on android

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20 problems reported in the past 24 hours

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Payments
Credit limit reduced without notice

🛠️ Review your recent account activity and payment history to ensure there are no missed payments or ne... show fix »
No automatic payment option

🛠️ Check your account settings to see if there is an option to enable automatic payments. This may be l... show fix »
Payment balance not updated

🛠️ Log out and log back into your account to refresh the balance information. Sometimes, the app may no... show fix »
 
UI
Difficult to access credit card section

🛠️ Navigate to the main menu of the app and look for the 'Credit Card' or 'Account' section. If it’s no... show fix »
Cannot track orders within app

🛠️ Ensure you are logged into the correct account where the order was placed. If you are logged in, try... show fix »
 
Loading
App fails to load

🛠️ Check your internet connection. Ensure you are connected to Wi-Fi or have a strong mobile data signa... show fix »
 
Bugs
Items in cart disappear

🛠️ Ensure that you are logged into your account before adding items to your cart. Items may not save if... show fix »
Coupons not applied

🛠️ Double-check the coupon code for any typos and ensure it is still valid and applicable to the items... show fix »
Issues with saving favorites

🛠️ Make sure you are logged into your account when trying to save favorites. If you are not logged in,... show fix »
Session timeout errors

🛠️ Try logging in again and ensure you are active within the app. If you are inactive for a while, the... show fix »
Inaccurate item availability

🛠️ Refresh the app or check the item availability on the JCPenney website to confirm stock levels. Some... show fix »
Missing rewards not displayed

🛠️ Check if you are logged into the correct account that has the rewards. Sometimes, rewards may not sh... show fix »
 
Crashes
App crashes frequently

🛠️ Make sure your app is updated to the latest version. Go to the Google Play Store, search for JCPenne... show fix »
 
Slow
Slow loading times

🛠️ Check your internet connection. A slow or unstable connection can cause loading issues. Try switchin... show fix »
 
Support
No contact support option

🛠️ Look for a 'Help' or 'Support' section within the app. This may provide FAQs or other resources to a... show fix »
Damaged packaging upon delivery

🛠️ Take photos of the damaged packaging and items upon delivery. This documentation can be useful for r... show fix »
 
Login
Biometric login issues

🛠️ Ensure that biometric login is enabled in the app settings. Go to Settings > Security > Biometric lo... show fix »
 
Glitches
Glitches when adding items to cart

🛠️ Clear the app's cache and data to resolve any temporary glitches that may be affecting the cart func... show fix »
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 Contact Support
Developer:
Penney OpCo LLC
Email:
  support@jcp.com
Website:
🌐 www.jcpenney.com
Terms/Privacy:
⚔️ https://www.jcpenney.com/m/privacy-notice
 Private Data JCPenney collects from your Android
  1. read calendar events plus confidential information
  2. add or modify calendar events and send email to guests without owners' knowledge
  3. approximate location (network-based)
  4. precise location (GPS and network-based)
  5. read phone status and identity
  6. read the contents of your USB storage
  7. modify or delete the contents of your USB storage
  8. take pictures and videos
  9. record audio
  10. view Wi-Fi connections
  11. view network connections
  12. pair with Bluetooth devices
  13. access Bluetooth settings
  14. change network connectivity
  15. full network access
  16. run at startup
  17. control vibration
  18. prevent device from sleeping
  19. read Google service configuration
  20. receive data from Internet

 Breakdown of Software Ratings
Positive experience
82.8%

Negative experience
12.2%

Neutral
4.9%

~ from our NLP analysis of 111,910 combined software ratings.