fix problems on Disney+ [android]

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—— Run into issues on Disney+? Get help pending when official support gets back to you!

Disney+
Info:
company: Disney
: disneyplushelp@disney.com
: help.disneyplus.com
: 500 South Buena Vista Street Burbank, CA 91521-0105 United States
Chat with our AI-based Disney+ Support
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Bugs issue

missing episodes

Fix: Check if the episodes are available in your region. Some content may be restricted based on licensing agreements. Use a VPN to access conten... ⇲
 
Compatibility issue

error codes on smart devices

Fix: Search for the specific error code on Disney+'s help page or forums to find tailored solutions. Common solutions include restarting the devi... ⇲

Disney+ compatibility issues with devices

Fix: Ensure your device meets the minimum system requirements for the Disney+ app. Check the app's page on the Google Play Store for these requir... ⇲

unable to cast to TV

Fix: Ensure both your mobile device and the TV are connected to the same Wi-Fi network. Casting will not work if they are on different networks.... ⇲
 
Video issue

video player stutters

Fix: Lower the video quality settings to reduce the load on your device and internet connection. Go to the app settings and select a lower resolu... ⇲

streaming quality issues

Fix: Check your internet connection speed. Disney+ requires a minimum of 5 Mbps for HD streaming. Use a speed test app to verify your connection... ⇲
 
Payments issue

subscription cancellation difficulties

Fix: Cancel your subscription through the same platform you used to subscribe. If you subscribed via the Google Play Store, go to the Play Store... ⇲

price increases

Fix: Review your subscription plan and consider downgrading to a more affordable option if available. Check the app settings for subscription det... ⇲
 
Support issue

poor customer service response

Fix: Utilize online resources such as forums, FAQs, and community support pages to find solutions to common issues. These can often provide quick... ⇲
 
Loading issue

constant buffering

Fix: Check your internet connection speed. Disney+ requires a minimum of 5 Mbps for HD streaming. Use a speed test app to verify your connection... ⇲
 
Ads issue

ads interrupt playback

Fix: If you are on a subscription plan that includes ads, consider upgrading to an ad-free plan if available. Check your subscription details in... ⇲

long ad durations

Fix: Consider upgrading to a subscription plan that offers fewer or no ads if available. Check your subscription details in the app settings. O... ⇲
 
UI issue

inability to delete from continue watching

Fix: Try fast-forwarding the episode or movie to the end. This can sometimes remove it from the "Continue Watching" list. OR Clear the app cac... ⇲

poor user interface

Fix: Familiarize yourself with the app's layout by exploring all sections and settings. This can help you navigate more efficiently despite any d... ⇲

inability to minimize video player

Fix: Check if your device supports picture-in-picture mode, which allows you to minimize the video player while using other apps. Enable it in yo... ⇲
 
Crashes issue

Disney+ does not open

Fix: Restart your device to clear any temporary glitches that might be preventing the app from opening. OR Clear the app cache and data by goi... ⇲
 
Settings issue

inconsistent language settings

Fix: Go to the app settings and manually set your preferred language. Sometimes, the app may default to a different language based on your locati... ⇲
 
Search issue

poor content discovery

Fix: Use the search function to find specific titles or genres. This can be more efficient than browsing through categories. OR Create a watch... ⇲
  Have a specific Problem? Resolve Your Issue below:
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 what users are saying
Good experience
84.0%

Bad experience
12.8%

Neutral
3.2%

~ from our NLP analysis of 4,267,221 combined software ratings.

 Private Data Disney+ collects from your Android
  1. record audio
  2. view network connections
  3. full network access
  4. run at startup
  5. control vibration
  6. prevent device from sleeping
  7. read TV channel/program information
  8. write TV channel/program information
  9. receive data from Internet

  Cost of Subscriptions
  1. $7.99 - $159.99 per item