fix problems on GoPlus Cam [android]

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—— Run into issues on GoPlus Cam? Get help pending when official support gets back to you!

GoPlus Cam
Info:
company: Generalplus Technology Inc.
: app@generalplus.com
: www.generalplus.com
: No.19, Industry E. Rd. IV, Hsinchu Science Park, Hsinchu City 30077, Taiwan, R.O.C
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Updates issue

Firmware update options unclear

Fix: 1. Check for updates in the app: Open the GoPlus Cam app, go to 'Settings', and look for a 'Firmware Update' option. If available, follow th... ⇲
 
Network issue

GoPlus Cam does not recognize Wi-Fi connection

Fix: 1. Check Wi-Fi settings: Ensure that your Wi-Fi is turned on and that you are connected to the correct network. Go to 'Settings' > 'Wi-Fi' a... ⇲

Disconnects due to lack of internet

Fix: 1. Ensure a stable internet connection: Check your Wi-Fi signal strength and move closer to the router if necessary. You can also try resett... ⇲

Limited functionality without internet

Fix: 1. Download content for offline use: If the app allows, download videos or content while connected to the internet for offline access later.... ⇲

Requires constant Wi-Fi connection

Fix: 1. Use mobile data: If your device supports it, consider using mobile data for connectivity when Wi-Fi is not available. 2. Check for offlin... ⇲
 
Bugs issue

Poor translation of instructions

Fix: 1. Use a translation app: Download a translation app like Google Translate. You can take pictures of the instructions or type them in to get... ⇲

Motion detection not functioning

Fix: 1. Check settings: Go to the app settings and ensure that motion detection is enabled. Sometimes, it may be turned off by default. 2. Restar... ⇲
 
Video issue

Video playback only shows audio

Fix: 1. Check video format: Ensure that the video format is supported by the app. If not, try converting the video to a compatible format using a... ⇲

Inconsistent video quality

Fix: 1. Check camera settings: Ensure that the camera settings are set to the desired quality. Go to 'Settings' in the app and adjust the video q... ⇲
 
UI issue

UI is difficult to navigate

Fix: 1. Familiarize yourself with the layout: Spend some time exploring the app to understand where different features are located. You can also... ⇲

Clunky interface

Fix: 1. Explore the app: Spend some time getting familiar with the layout and features. Sometimes, understanding the app better can make it feel... ⇲
 
Settings issue

Settings reset on reconnect

Fix: 1. Save settings before disconnecting: Make sure to save any changes you make in the settings before disconnecting from the app. 2. Check fo... ⇲
 
Customization issue

No option to delete individual videos

Fix: 1. Check for updates: Ensure you have the latest version of the app, as newer versions may include this feature. 2. Delete videos in bulk: I... ⇲

No fast forward or rewind options

Fix: 1. Use a video editing app: If you need to fast forward or rewind, consider using a video editing app to edit the video after recording. 2.... ⇲
 
Freezing issue

GoPlus Cam freezes when viewing videos

Fix: 1. Clear app cache: Go to 'Settings' > 'Apps' > 'GoPlus Cam' > 'Storage' > 'Clear Cache'. This can help resolve freezing issues. 2. Restart... ⇲
 
Slow issue

Slow transfer speeds

Fix: 1. Check your Wi-Fi speed: Use a speed test app to check your internet speed. If it's slow, consider moving closer to the router or using a... ⇲
 
Compatibility issue

Incompatible with newer phones

Fix: 1. Check for app updates: Ensure you have the latest version of the app, as updates may improve compatibility with newer devices. 2. Use an... ⇲
 
Audio issue

No playback audio

Fix: 1. Check volume settings: Ensure that the volume on your device is turned up and not muted. Also, check the app's internal volume settings i... ⇲
 
Camera issue

Camera feed not visible on device

Fix: 1. Check camera connection: Ensure that the camera is properly connected to your device and that the app has permission to access it. 2. Res... ⇲
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 what users are saying
Bad experience
55.7%

Good experience
36.7%

Neutral
7.0%

~ from our NLP analysis of 8,971 combined software ratings.

 Private Data GoPlus Cam collects from your Android
  1. read the contents of your USB storage
  2. modify or delete the contents of your USB storage
  3. view Wi-Fi connections
  4. view network connections
  5. change network connectivity
  6. connect and disconnect from Wi-Fi
  7. full network access
  8. change your audio settings
  9. prevent device from sleeping