fix problems on Sendwave [android]

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—— Run into issues on Sendwave? Get help pending when official support gets back to you!

Sendwave—Send Money
Info:
company: Sendwave
: help@sendwave.com
: www.sendwave.com
: 51 Eastcheap, London, EC3M 1DT, UK
Chat with our AI-based Sendwave Support
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Support issue

customer service is unresponsive

Fix: 1. Use in-app support: Check if there is an in-app support feature or FAQ section that can provide immediate answers to your questions. 2.... ⇲

inconsistent customer service response

Fix: 1. Document your inquiries: Keep a record of your communications with customer service, including dates and details of your issues. 2. Use... ⇲
 
Payments issue

Sendwave does not save debit card information

Fix: 1. Check app settings: Go to the app settings and ensure that the option to save payment information is enabled. 2. Re-enter your card info... ⇲

transactions often delayed

Fix: 1. Check transaction status: Use the app to check the status of your transaction. Sometimes, delays are due to network issues. 2. Ensure co... ⇲

low conversion rates

Fix: 1. Compare rates: Before making a transfer, compare Sendwave's rates with other services to ensure you are getting the best deal. 2. Use th... ⇲

limited cash pick-up times

Fix: 1. Check local pick-up locations: Use the app to find nearby locations and their operating hours. 2. Plan ahead: If you know you need to pi... ⇲
 
Freezing issue

Sendwave freezes after updates

Fix: 1. Clear app cache: Go to Settings > Apps > Sendwave > Storage > Clear Cache to remove any corrupted data that may cause freezing. 2. Resta... ⇲
 
Settings issue

no option to cancel transfers

Fix: 1. Review transaction status: Check if the transaction is still pending. If it is, you may be able to cancel it through the app. 2. Contact... ⇲
 
Updates issue

recent updates removed receipt viewing

Fix: 1. Check app settings: Look for any settings related to transaction history or receipts that may have been altered during the update. 2. Us... ⇲
 
UI issue

dark UX patterns causing duplicate transactions

Fix: 1. Double-check before confirming: Always review your transaction details before hitting the send button to avoid duplicates. 2. Report iss... ⇲
 
Security issue

security concerns with personal information

Fix: 1. Enable two-factor authentication: If available, enable two-factor authentication for added security on your account. 2. Review privacy s... ⇲

no upgrades or improvements in security

Fix: 1. Stay informed: Regularly check for app updates in the Google Play Store to ensure you have the latest security features. 2. Use strong p... ⇲
 
Messages issue

OTP not sent to recipients

Fix: 1. Verify recipient's contact information: Ensure that the recipient's phone number is correct and in the right format. 2. Ask the recipien... ⇲
 
Registration issue

identity verification issues

Fix: 1. Ensure document clarity: When submitting identification, make sure the documents are clear and legible. 2. Follow the guidelines: Adhere... ⇲
 
Network issue

Sendwave does not connect to the internet

Fix: 1. Check your internet connection: Ensure that your device is connected to Wi-Fi or mobile data. 2. Restart your device: A restart can ofte... ⇲
 
Privacy issue

intrusive questions during verification

Fix: 1. Prepare answers in advance: Familiarize yourself with common verification questions to speed up the process. 2. Provide accurate informa... ⇲
 
Account issue

account closure without explanation

Fix: 1. Review terms of service: Familiarize yourself with the app's terms of service to understand potential reasons for account closure. 2. Do... ⇲

poor communication regarding compliance issues

Fix: 1. Stay updated: Regularly check the app for any notifications or updates regarding compliance issues. 2. Document your inquiries: Keep a r... ⇲
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 what users are saying
Good experience
93.5%

Bad experience
4.0%

Neutral
2.5%

~ from our NLP analysis of 94,634 combined software ratings.

 Private Data Sendwave collects from your Android
  1. read your contacts
  2. read phone status and identity
  3. read the contents of your USB storage
  4. modify or delete the contents of your USB storage
  5. take pictures and videos
  6. record audio
  7. view network connections
  8. control flashlight
  9. full network access
  10. control Near Field Communication
  11. run at startup
  12. control vibration
  13. prevent device from sleeping
  14. Google Play license check
  15. read Google service configuration
  16. download files without notification
  17. receive data from Internet