Fix Citi errors on android

I have a problem with Citi
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Performance
Inconsistent performance

🛠️ Update your device's operating system to the latest version, as updates can improve app performance.... show fix »
Inconsistent performance

🛠️ Update your device's operating system to the latest version, as updates can improve app performance.... show fix »
 
Payments
Issues with making payments

🛠️ Double-check that your payment information is entered correctly in the app. Go to the payment sectio... show fix »
Inability to manage scheduled payments

🛠️ Check if there is a specific section in the app for managing scheduled payments and ensure you are a... show fix »
Issues with making payments

🛠️ Check your internet connection and try again. If the issue persists, log out and log back into the a... show fix »
Unreliable scheduled transactions

🛠️ Double-check the scheduled transaction settings to ensure they are set correctly and confirm the dat... show fix »
Inability to manage future payments

🛠️ Check if there is a specific section in the app for managing future payments and ensure you are navi... show fix »
 
Loading
Frequent spinning loading icon

🛠️ Restart your device to refresh the system and clear any temporary issues that may be causing the loa... show fix »
 
Ads
Unwanted ads and promotions

🛠️ Check the app settings for any options to disable ads or promotional notifications. Look for a 'Noti... show fix »
Frequent ads and promotions

🛠️ Look for an option in the app settings to disable promotional notifications or ads, if available.... show fix »
 
Login
Problems with biometric login

🛠️ Re-register your biometric data by going to your device settings > Security > Biometrics and remove... show fix »
Problems with biometric login

🛠️ Re-register your biometric data by going to Settings > Security > Biometrics and ensure they are set... show fix »
 
Search
Difficulty accessing specific information

🛠️ Use the search function within the app to quickly locate the information you need instead of navigat... show fix »
Difficulty accessing specific information

🛠️ Use the search function within the app to quickly find the information you need. OR Check if ther... show fix »
 
Notifications
Notifications are delayed or incorrect

🛠️ Check your notification settings in the app and ensure that notifications are enabled. Go to Setting... show fix »
Delayed or incorrect notifications

🛠️ Check your notification settings in the app and on your device to ensure notifications are enabled.... show fix »
 
Security
Rooted device warning despite being unrooted

🛠️ Ensure that your device is not actually rooted by using a root checker app. If it shows unrooted, tr... show fix »
Rooted device detection errors

🛠️ If you have a rooted device, consider unrooting it or using a different device to access the app.... show fix »
 
Permissions
App requires excessive permissions

🛠️ Review the permissions requested by the app in Settings > Apps > Citi > Permissions and disable any... show fix »
 
Updates
Frequent updates lead to new issues

🛠️ Turn off automatic updates in the Google Play Store settings to control when you update the app and... show fix »
Frequent updates causing new issues

🛠️ Turn off automatic updates in the app settings to control when you update the app and avoid new issu... show fix »
 
Support
Poor customer service response

🛠️ Utilize the app's FAQ or help section for common issues instead of waiting for customer service resp... show fix »
Limited in-app support

🛠️ Check the FAQ section within the app for common issues and solutions. OR Look for user forums or... show fix »
 
Account
Inaccurate account balance information

🛠️ Refresh the app by pulling down on the screen to update the account information manually. OR Log... show fix »
 
Crashes
App crashes on startup

🛠️ Clear the app cache and data in Settings > Apps > Citi > Storage > Clear Cache and Clear Data, then... show fix »
App crashes on startup

🛠️ Clear the app cache and data by going to Settings > Apps > Citi > Storage > Clear Cache and Clear Da... show fix »
 
Compatibility
Limited functionality compared to website

🛠️ Use the website for tasks that are not available in the app until the app is updated to include thos... show fix »
 
Freezing
App frequently freezes

🛠️ Clear the app cache by going to Settings > Apps > Citi > Storage > Clear Cache. This can help remove... show fix »
 
Slow
Slow loading times

🛠️ Ensure you have a stable internet connection. Switch between Wi-Fi and mobile data to see if perform... show fix »
 
UI
Redundant information on screens

🛠️ Try customizing your dashboard or home screen settings to hide unnecessary information. OR Look f... show fix »
  Have a specific Problem? Resolve Issue below:


 Contact Support
Developer:
Citibank N.A.
Email:
  Mobile.Metrics.US@citi.com
Website:
🌐 www.citibank.com
Terms/Privacy:
⚔️ https://online.citi.com/US/JRS/portal/template.do?ID=PrivacyMobile
 Private Data Citi collects from your Android
  1. read your contacts
  2. approximate location (network-based)
  3. precise location (GPS and network-based)
  4. directly call phone numbers
  5. read phone status and identity
  6. read the contents of your USB storage
  7. modify or delete the contents of your USB storage
  8. take pictures and videos
  9. view Wi-Fi connections
  10. view network connections
  11. change network connectivity
  12. allow Wi-Fi Multicast reception
  13. full network access
  14. run at startup
  15. control vibration
  16. prevent device from sleeping
  17. read Google service configuration
  18. full license to interact across users
  19. receive data from Internet

 Breakdown of Software Ratings
Positive experience
95.5%

Negative experience
3.0%

Neutral
1.5%

~ from our NLP analysis of 1,152,168 combined software ratings.