fix problems on Citi [android]

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—— Run into issues on Citi ? Get help pending when official support gets back to you!

Citi Mobile®
Info:
company: Citibank N.A.
: Mobile.Metrics.US@citi.com
: www.citibank.com
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Slow issue

Slow loading times

Fix: Ensure you have a stable internet connection. Switch between Wi-Fi and mobile data to see if performance improves. OR Close other apps ru... ⇲
 
Performance issue

Inconsistent performance

Fix: Update your device's operating system to the latest version, as updates can improve app performance. OR Check for updates for the Citi ap... ⇲
 
Payments issue

Issues with making payments

Fix: Double-check that your payment information is entered correctly in the app. Go to the payment section and verify all details. OR Try clea... ⇲

Inability to manage scheduled payments

Fix: Check if there is a specific section in the app for managing scheduled payments and ensure you are accessing it correctly. OR If the feat... ⇲

Inability to manage future payments

Fix: Check if there is a specific section in the app for managing future payments and ensure you are navigating correctly. OR Use the app's ca... ⇲
 
Loading issue

Frequent spinning loading icon

Fix: Restart your device to refresh the system and clear any temporary issues that may be causing the loading icon to persist. OR Switch to a... ⇲
 
Ads issue

Unwanted ads and promotions

Fix: Check the app settings for any options to disable ads or promotional notifications. Look for a 'Notifications' or 'Settings' section within... ⇲

Frequent ads and promotions

Fix: Look for an option in the app settings to disable promotional notifications or ads, if available. OR Consider using an ad-blocking app if... ⇲
 
Login issue

Problems with biometric login

Fix: Re-register your biometric data by going to your device settings > Security > Biometrics and remove the existing data, then re-add it. OR... ⇲
 
Search issue

Difficulty accessing specific information

Fix: Use the search function within the app to quickly locate the information you need instead of navigating through menus. OR Check if there... ⇲
 
Notifications issue

Notifications are delayed or incorrect

Fix: Check your notification settings in the app and ensure that notifications are enabled. Go to Settings > Apps > Citi > Notifications. OR C... ⇲

Delayed or incorrect notifications

Fix: Check your notification settings in the app and on your device to ensure notifications are enabled. OR Clear the app cache as mentioned a... ⇲
 
Security issue

Rooted device warning despite being unrooted

Fix: Ensure that your device is not actually rooted by using a root checker app. If it shows unrooted, try restarting your device. OR Clear th... ⇲

Rooted device detection errors

Fix: If you have a rooted device, consider unrooting it or using a different device to access the app. OR Look for a 'Compatibility Mode' in t... ⇲
 
Permissions issue

Citi requires excessive permissions

Fix: Review the permissions requested by the app in Settings > Apps > Citi > Permissions and disable any that seem unnecessary for its functional... ⇲
 
Updates issue

Frequent updates lead to new issues

Fix: Turn off automatic updates in the Google Play Store settings to control when you update the app and avoid new issues until they are resolved... ⇲

Frequent updates causing new issues

Fix: Turn off automatic updates in the app settings to control when you update the app and avoid new issues immediately after an update. OR Re... ⇲
 
Support issue

Poor customer service response

Fix: Utilize the app's FAQ or help section for common issues instead of waiting for customer service responses. OR Check online forums or comm... ⇲

Limited in-app support

Fix: Check the FAQ section within the app for common issues and solutions. OR Look for user forums or community support online where you can f... ⇲
 
Account issue

Inaccurate account balance information

Fix: Refresh the app by pulling down on the screen to update the account information manually. OR Log out and log back into the app to see if... ⇲
 
Crashes issue

Citi crashes on startup

Fix: Clear the app cache and data in Settings > Apps > Citi > Storage > Clear Cache and Clear Data, then restart the app. OR If the problem pe... ⇲
 
Compatibility issue

Limited functionality compared to website

Fix: Use the website for tasks that are not available in the app until the app is updated to include those features. OR Check for any app upda... ⇲
 
UI issue

Redundant information on screens

Fix: Try customizing your dashboard or home screen settings to hide unnecessary information. OR Look for an option to rearrange or prioritize... ⇲
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 what users are saying
Good experience
95.5%

Bad experience
3.0%

Neutral
1.5%

~ from our NLP analysis of 1,152,168 combined software ratings.

 Private Data Citi collects from your Android
  1. read your contacts
  2. approximate location (network-based)
  3. precise location (GPS and network-based)
  4. directly call phone numbers
  5. read phone status and identity
  6. read the contents of your USB storage
  7. modify or delete the contents of your USB storage
  8. take pictures and videos
  9. view Wi-Fi connections
  10. view network connections
  11. change network connectivity
  12. allow Wi-Fi Multicast reception
  13. full network access
  14. run at startup
  15. control vibration
  16. prevent device from sleeping
  17. read Google service configuration
  18. full license to interact across users
  19. receive data from Internet