fix problems on Kardia [android]

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—— Run into issues on Kardia? Get help pending when official support gets back to you!

Kardia
Info:
company: AliveCor Inc.
: support@alivecor.com
: www.alivecor.com
: 189 N. Bernardo Avenue Suite 100 Mountain View, California, USA 94043
Chat with our AI-based Kardia Support
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UI issue

Save button missing after update

Fix: Try reinstalling the app to see if the save button reappears. Sometimes, updates can cause glitches that a fresh installation can resolve.... ⇲

Complex navigation with multiple screens

Fix: Spend some time familiarizing yourself with the app's layout. Create a quick reference guide or notes on how to navigate to frequently used... ⇲

Clunky and difficult new interface

Fix: Spend time exploring the new interface to become more familiar with it. Create a list of steps for common tasks to help navigate more effici... ⇲

Inability to save results easily

Fix: Explore the app settings to see if there is an option to enable auto-saving of results. This feature might be turned off by default. OR U... ⇲
 
Ads issue

Upsell pop-up ads

Fix: Navigate to the app settings and look for an option to disable notifications or pop-ups. Some apps allow you to turn off promotional content... ⇲
 
Bugs issue

Frequent 'can't reads' errors

Fix: Ensure that the device is properly positioned and that your skin is clean and dry. Poor contact can lead to reading errors. OR Restart th... ⇲

Inaccurate readings

Fix: Make sure the device is calibrated correctly. Refer to the user manual for instructions on how to calibrate the device properly. OR Check... ⇲

Difficulties in getting usable readings

Fix: Ensure that the device is properly positioned and that your skin is clean and dry. Adjust the position slightly if readings are inconsistent... ⇲

Conflicting tutorial instructions

Fix: Cross-reference the tutorial instructions with the app's help section or FAQ to clarify any discrepancies. OR Look for online tutorials o... ⇲
 
Payments issue

No transfer of EKG history without subscription

Fix: Manually record your EKG history by taking notes or using a spreadsheet to track your readings over time. OR Use the app's free features... ⇲
 
Crashes issue

Kardia often restarts

Fix: Clear the app cache in your device settings. Go to Settings > Apps > Kardia > Storage > Clear Cache. This can resolve issues caused by corru... ⇲
 
Freezing issue

Kardia freezes after taking a reading

Fix: Force stop the app and restart it. Go to Settings > Apps > Kardia > Force Stop, then reopen the app. OR Check for any available updates f... ⇲
 
Network issue

Bluetooth connection issues

Fix: Ensure that Bluetooth is enabled on your device and that the Kardia device is within range. Try turning Bluetooth off and on again to reset... ⇲

Device fails to connect frequently

Fix: Check the battery level of the Kardia device. Low battery can cause connection issues. Replace or recharge the battery if needed. OR Ensu... ⇲

Unreliable signal detection

Fix: Ensure that the device is placed correctly and that there is no interference from other electronic devices. A stable environment can improve... ⇲
 
Support issue

Poor customer service response

Fix: Utilize online forums or user communities for troubleshooting tips and advice from other users who may have experienced similar issues. OR... ⇲
 
Registration issue

Invalid activation code errors

Fix: Double-check the activation code for any typos or errors. Ensure that you are entering it exactly as provided, including any case sensitivit... ⇲
 
Permissions issue

No option for screenshots

Fix: Use a secondary device, such as another phone or a camera, to take a picture of the screen when you need to save information. OR Check if... ⇲
 
Battery issue

Battery issues with new device

Fix: Ensure that the device is fully charged before use. Follow the manufacturer's instructions for charging to avoid battery issues. OR If th... ⇲
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 what users are saying
Good experience
95.1%

Neutral
2.7%

Bad experience
2.1%

~ from our NLP analysis of 24,592 combined software ratings.

 Private Data Kardia collects from your Android
  1. find accounts on the device
  2. add or remove accounts
  3. read calendar events plus confidential information
  4. add or modify calendar events and send email to guests without owners' knowledge
  5. approximate location (network-based)
  6. precise location (GPS and network-based)
  7. read phone status and identity
  8. read the contents of your USB storage
  9. modify or delete the contents of your USB storage
  10. take pictures and videos
  11. record audio
  12. body sensors (like heart rate monitors)
  13. view network connections
  14. create accounts and set passwords
  15. pair with Bluetooth devices
  16. access Bluetooth settings
  17. change network connectivity
  18. full network access
  19. change your audio settings
  20. control Near Field Communication
  21. run at startup
  22. use accounts on the device
  23. control vibration
  24. prevent device from sleeping
  25. read Google service configuration
  26. receive data from Internet