fix problems on JUMIA Online Shopping [android]

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—— Run into issues on JUMIA Online Shopping? Get help pending when official support gets back to you!

JUMIA Online Shopping
Info:
company: JUMIA
: jumia.online.shopping@jumia.com
: www.jumia.com
: Rua Ricardo Severo n.º3, 1st floor 4050-515 Porto
Chat with our AI-based JUMIA Online Shopping Support
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UI issue

impossible to reorder items

Fix: Go to your order history and look for the item you want to reorder. If there is no direct reorder option, you can manually search for the it... ⇲

cancel option removed

Fix: If you cannot find a cancel option, check the order status in 'My Orders.' If the order is still processing, you may have a limited time to... ⇲

inadequate product descriptions

Fix: Look for additional images or videos of the product, which may provide more context. Sometimes, sellers include more details in the product... ⇲

delivery address limitations

Fix: Check if your address is correctly entered in the app. Go to your profile settings and ensure that all details are accurate and complete.... ⇲
 
Payments issue

refund system delays

Fix: Keep track of your refund request and follow up through the app's order history section. Check if there are any updates or status changes.... ⇲

tripled delivery fees

Fix: Check if you are eligible for any promotions or free delivery options. Sometimes, certain items or order amounts qualify for reduced or waiv... ⇲

paying delivery fee for each item

Fix: Look for options to bundle items from the same seller, as this may reduce the number of delivery fees you incur. Check if the app allows you... ⇲

payment completion delays

Fix: Ensure that your payment method is valid and has sufficient funds. Check your bank or payment app for any issues that may be causing delays.... ⇲
 
Crashes issue

JUMIA Online Shopping crashes

Fix: Ensure your device has enough storage space. Go to Settings > Storage and delete unnecessary files or apps to free up space, which can help... ⇲
 
Bugs issue

duplicate orders by accident

Fix: Before confirming your order, double-check your cart to ensure that you have not added the same item multiple times. Take a moment to review... ⇲

poor product quality

Fix: Before purchasing, read customer reviews and ratings for the product to gauge its quality. This can help you make informed decisions. OR... ⇲
 
Support issue

customer service unresponsive

Fix: Try using the in-app chat feature if available, as it may provide quicker responses than email or phone support. Look for a 'Help' or 'Suppo... ⇲

rude staff at pickup stations

Fix: If you encounter rude staff, remain calm and polite. Document the incident with details such as time, date, and staff names, which can be us... ⇲
 
Login issue

login issues with OTP

Fix: Ensure that your phone number is correctly registered in the app. If you are not receiving the OTP, check your network connection and try ag... ⇲
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 what users are saying
Good experience
85.4%

Bad experience
7.3%

Neutral
7.3%

~ from our NLP analysis of 2,045,418 combined software ratings.

 Private Data JUMIA Online Shopping collects from your Android
  1. view Wi-Fi connections
  2. view network connections
  3. full network access
  4. control vibration
  5. prevent device from sleeping
  6. read Google service configuration
  7. receive data from Internet
  8. Modify Google service configuration