Fix JUMIA Online Shopping errors on android

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23 problems reported in the past 24 hours

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Crashes
app crashes

🛠️ Ensure your device has enough storage space. Go to Settings > Storage and delete unnecessary files o... show fix »
 
Bugs
duplicate orders by accident

🛠️ Before confirming your order, double-check your cart to ensure that you have not added the same item... show fix »
poor product quality

🛠️ Before purchasing, read customer reviews and ratings for the product to gauge its quality. This can... show fix »
 
Support
customer service unresponsive

🛠️ Try using the in-app chat feature if available, as it may provide quicker responses than email or ph... show fix »
rude staff at pickup stations

🛠️ If you encounter rude staff, remain calm and polite. Document the incident with details such as time... show fix »
 
UI
impossible to reorder items

🛠️ Go to your order history and look for the item you want to reorder. If there is no direct reorder op... show fix »
cancel option removed

🛠️ If you cannot find a cancel option, check the order status in 'My Orders.' If the order is still pro... show fix »
inadequate product descriptions

🛠️ Look for additional images or videos of the product, which may provide more context. Sometimes, sell... show fix »
delivery address limitations

🛠️ Check if your address is correctly entered in the app. Go to your profile settings and ensure that a... show fix »
 
Payments
tripled delivery fees

🛠️ Check if you are eligible for any promotions or free delivery options. Sometimes, certain items or o... show fix »
paying delivery fee for each item

🛠️ Look for options to bundle items from the same seller, as this may reduce the number of delivery fee... show fix »
refund system delays

🛠️ Keep track of your refund request and follow up through the app's order history section. Check if th... show fix »
payment completion delays

🛠️ Ensure that your payment method is valid and has sufficient funds. Check your bank or payment app fo... show fix »
 
Login
login issues with OTP

🛠️ Ensure that your phone number is correctly registered in the app. If you are not receiving the OTP,... show fix »
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 Contact Support
Developer:
JUMIA
Email:
  jumia.online.shopping@jumia.com
Website:
🌐 www.jumia.com
Terms/Privacy:
⚔️ https://www.jumia.com.ng/privacy/
 Private Data JUMIA Online Shopping collects from your Android
  1. view Wi-Fi connections
  2. view network connections
  3. full network access
  4. control vibration
  5. prevent device from sleeping
  6. read Google service configuration
  7. receive data from Internet
  8. Modify Google service configuration

 Breakdown of Software Ratings
Positive experience
85.4%

Negative experience
7.3%

Neutral
7.3%

~ from our NLP analysis of 2,045,418 combined software ratings.