I have a problem with JUMIA Online Shopping
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π οΈ Clear the app cache and data. Go to your device's Settings > Apps > JUMIA Online Shopping > Storage... More details »
π οΈ Before confirming your order, double-check your cart to ensure that you have not added the same item... More details »
π οΈ Try using the in-app chat feature if available, as it may provide quicker responses than email or ph... show fix »
π οΈ If you encounter rude staff, remain calm and polite. Document the incident with details such as time... show fix »
π οΈ Go to your order history and look for the item you want to reorder. If there is no direct reorder op... show fix »
π οΈ If you cannot find a cancel option, check the order status in 'My Orders.' If the order is still pro... show fix »
π οΈ Look for additional images or videos of the product, which may provide more context. Sometimes, sell... show fix »
π οΈ Check if your address is correctly entered in the app. Go to your profile settings and ensure that a... show fix »
π οΈ Check if you are eligible for any promotions or free delivery options. Sometimes, certain items or o... show fix »
π οΈ Look for options to bundle items from the same seller, as this may reduce the number of delivery fee... show fix »
π οΈ Keep track of your refund request and follow up through the app's order history section. Check if th... show fix »
π οΈ Ensure that your payment method is valid and has sufficient funds. Check your bank or payment app fo... show fix »
π οΈ Before purchasing, read customer reviews and ratings for the product to gauge its quality. This can... show fix »
π οΈ Ensure that your phone number is correctly registered in the app. If you are not receiving the OTP,... show fix »
π οΈ Ensure your device has enough storage space. Go to Settings > Storage and delete unnecessary files o... show fix »
π οΈ Check your internet connection. Switch between Wi-Fi and mobile data to see if the issue persists. R... show fix »