fix problems on Subway Surfers [android]

—— Run into issues on Subway Surfers? Get help pending when official support gets back to you!

Subway Surfers

Info:

company: SYBO Games

: help_subwaysurf@sybogames.com

: sybogames.com

: Holmens Kanal 7, 3. 1060 Copenhagen K Denmark

Chat with our AI-based Subway Surfers Support

🛠️ Common Subway Surfers Issues and Solutions on Android:

—— Experiencing any of these problems? Get a solution tailored for you below;

Ads are intrusive and require multiple 'X' outs

Fix: Consider using airplane mode while playing the game. This will prevent ads from loading, allowing you to enjoy uninterrupted gameplay. Howev... ⇲

Game crashes and loses progress

Fix: Ensure that your device has enough storage space. Go to Settings > Storage and check if you have sufficient free space. If not, delete unnec... ⇲

Gameplay issue

Lag during gameplay

Fix: Close any background applications that may be using up your device's resources. You can do this by accessing the recent apps menu and swipin... ⇲

Time locks on rewards

Fix: Plan your gameplay sessions around the time locks. For example, if you know a reward unlocks in a few hours, set a reminder to return to the... ⇲

Limited options for earning keys

Fix: Participate in daily challenges and events that may offer keys as rewards. Keep an eye on the game’s announcements for special events that p... ⇲

Inability to resume game after leaving

Fix: Make sure to save your game progress by linking it to your Google Play account or Facebook. This will help you resume from where you left of... ⇲

Difficulty in obtaining past characters

Fix: Participate in special events or promotions that may offer past characters as rewards. Keep an eye on the game’s announcements for such oppo... ⇲

Payments issue

Increased reliance on real money for characters and items

Fix: Prioritize completing in-game challenges and missions that reward you with characters and items instead of purchasing them. This can help yo... ⇲

Glitches issue

Glitches and bugs affecting gameplay

Fix: Check for updates to the game in the Google Play Store. Developers often release patches to fix bugs and glitches, so keeping the game updat... ⇲

Audio issue

Annoying music

Fix: Adjust the in-game settings to lower the music volume or mute it entirely. You can usually find these options in the settings menu of the ga... ⇲

Customization issue

Power-ups not customizable

Fix: Familiarize yourself with the available power-ups and their effects. Understanding how to use them effectively can enhance your gameplay eve... ⇲

Ads issue

Excessive ads during gameplay

Fix: Consider playing during times when you can tolerate ads, such as when you have a few minutes to spare. This way, you can manage your time be... ⇲

Inconsistent ad experience across devices

Fix: Ensure that you are using the same account on all devices. This can help synchronize your ad experience and rewards across platforms. OR... ⇲

Network issue

Connection errors when trying to watch ads

Fix: Check your internet connection to ensure it is stable. You can do this by trying to load a webpage or another app that requires internet acc... ⇲