Fix PLAY Wallet (WEMIX) errors on android

Experiencing issues? Solve common PLAY Wallet (WEMIX) problems instantly.
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Account
Unable to recover private key

🛠️ If you have not saved your private key, recovery is not possible. Always back up your private key in... show fix »
No password recovery option

🛠️ Since there is no password recovery option, ensure you keep your private key or mnemonic phrase safe... show fix »
Inconsistent access to private key

🛠️ Make sure you are using the same device and app version to access your private key. If you are switc... show fix »
App redirects to private key entry without prior notice

🛠️ Always ensure you are logged out of the app before closing it. This may help prevent unexpected redi... show fix »
No option to reset password

🛠️ Since there is no reset option, ensure you have your private key or mnemonic phrase saved securely f... show fix »
Private key as primary login method

🛠️ While this is a security feature, consider using a wallet that offers multiple login methods for con... show fix »
No transaction history available

🛠️ Check if the app has a specific section for transaction history. If not, consider using a different... show fix »
Inability to access account after reinstalling app

🛠️ Ensure you have your private key or mnemonic phrase saved before reinstalling the app, as these are... show fix »
 
Payments
Error when converting game tokens to KLAY

🛠️ Check if the conversion service is currently operational. Sometimes, the service may be down for mai... show fix »
No growth or profit from staking

🛠️ Review the staking terms and conditions to ensure you are meeting all requirements for earning rewar... show fix »
 
Support
Poor customer support response

🛠️ Utilize community forums or user groups related to PLAY Wallet for quicker responses from other user... show fix »
Unresponsive support ticket system

🛠️ Try reaching out through alternative channels such as social media or community forums for quicker r... show fix »
 
Login
Login issues with Facebook and Google

🛠️ Clear the app cache and data from your device settings, then try logging in again. This can resolve... show fix »
Repeated incorrect password prompts

🛠️ Double-check that you are entering the correct password, paying attention to case sensitivity and an... show fix »
 
Registration
No email verification for account creation

🛠️ If you did not receive an email verification, check your spam or junk folder. If it’s not there, try... show fix »
App loops during registration process

🛠️ Clear the app cache and data from your device settings, then try the registration process again. O... show fix »
 
Network
Inability to connect to games

🛠️ Check if the games you are trying to connect to are currently operational and compatible with the PL... show fix »
 
Crashes
App crashes or freezes

🛠️ Try clearing the app cache and data from your device settings. If the problem persists, consider rei... show fix »
 
Updates
Poor user experience after updates

🛠️ If the app has become less user-friendly after an update, check for any user guides or tutorials tha... show fix »
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 Contact Support
Developer:
WEMIX PTE. LTD.
Email:
  customer@wemadetree.com.sg
Website:
🌐 wemixnetwork.com
Terms/Privacy:
⚔️ https://www.wemix.com/en/policy/privacy
 Private Data PLAY Wallet (WEMIX) collects from your Android
  1. take pictures and videos
  2. view network connections
  3. full network access
  4. run at startup
  5. control vibration
  6. prevent device from sleeping
  7. receive data from Internet

 Breakdown of Software Ratings
Positive experience
48.7%

Negative experience
44.8%

Neutral
6.0%

~ from our NLP analysis of 14,946 combined software ratings.