fix problems on Cut The Rope [android]

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—— Run into issues on Cut The Rope? Get help pending when official support gets back to you!

Cut the Rope: Magic
Info:
company: ZeptoLab
: support@zeptolab.com
: cuttherope.net
: 27 Old Gloucester St, Holborn, London WC1N 3AX
Chat with our AI-based Cut the Rope Support
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Gameplay issue

Candy disappears in level 8-19

Fix: If you encounter this issue, try restarting the level. Sometimes, a simple reset can resolve graphical glitches. OR Clear the app cache b... ⇲

Levels are sometimes unbeatable

Fix: Look for online guides or walkthroughs for the specific level you are stuck on. These can provide strategies and tips to help you complete t... ⇲

Limited energy system

Fix: Plan your gameplay sessions to maximize the use of your energy. Play when you have enough energy to complete multiple levels in one go. OR... ⇲
 
Glitches issue

Unplayable due to glitches

Fix: Update the game to the latest version available in the Google Play Store. Developers often release patches to fix glitches and improve perfo... ⇲
 
Payments issue

Restore purchases button doesn't work

Fix: Check your internet connection to ensure it is stable. A poor connection can prevent the restore function from working properly. OR Log o... ⇲

Hints are too expensive

Fix: Try to complete levels without using hints to save in-game currency. This can help you accumulate enough for hints when truly needed. OR... ⇲
 
Bugs issue

In-game guide breaks

Fix: Restart the game to see if the guide functions properly after a fresh start. This can often resolve temporary issues with the in-game guide.... ⇲
 
Ads issue

Ad frequency is excessive

Fix: Consider using airplane mode to play without ads, but be aware that some features may not work without an internet connection. OR Check t... ⇲

Premium subscription push

Fix: Look for an option in the settings to disable notifications for premium subscriptions or offers. This can reduce the frequency of prompts.... ⇲

Gameplay interrupted by ads

Fix: Consider using airplane mode to play without ads, but be aware that some features may not work without an internet connection. OR Check i... ⇲
 
Crashes issue

Game crashes with error messages

Fix: Clear the app cache and data by going to your device settings, selecting 'Apps', finding 'Cut the Rope: Magic', and tapping on 'Storage' the... ⇲
 
Backup issue

Difficulty in restoring progress

Fix: Make sure you are logged into the same Google Play account that you used to originally play the game. This is crucial for restoring progress... ⇲
 
Screen issue

Screen cut-off in some levels

Fix: Check your device's display settings. Adjust the screen resolution or display size to see if it resolves the cut-off issue. OR Try rotati... ⇲
 
UI issue

Game layout issues in certain levels

Fix: Try restarting the game to see if the layout issues resolve themselves after a fresh start. OR Check for updates to the game, as develope... ⇲
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 what users are saying
Good experience
83.9%

Bad experience
9.9%

Neutral
6.2%

~ from our NLP analysis of 475,710 combined software ratings.

 Private Data Cut the Rope collects from your Android
  1. view Wi-Fi connections
  2. view network connections
  3. full network access
  4. run at startup
  5. prevent device from sleeping
  6. receive data from Internet

  Cost of Subscriptions
  1. $0.99 - $99.99 per item