Fix BDO Online errors on android

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Account
Incorrect number error on resend OTP

🛠️ Double-check the phone number registered with your bank account to ensure it is correct. If you have... show fix »
Cannot add account due to linking issues

🛠️ Ensure that the account you are trying to link is eligible for linking with the app. Some accounts m... show fix »
Missing account details after migration

🛠️ Log out and log back into the app to refresh the account details. Sometimes, a simple refresh can up... show fix »
Different credentials for app and website

🛠️ Ensure that you are using the correct set of credentials for each platform. If you prefer to have th... show fix »
Missing eSOA feature

🛠️ Check the app settings or menu to see if the eSOA feature is hidden or needs to be enabled. Some fea... show fix »
No OTP received after password reset

🛠️ Ensure that your phone number is correctly registered with the bank. Check your phone's network sign... show fix »
Locked account without clear resolution

🛠️ Attempt to unlock your account using any available self-service options in the app or on the bank's... show fix »
Old information displayed for credit cards

🛠️ Log out and log back into the app to refresh the credit card information. Sometimes, a simple refres... show fix »
 
Payments
Credit card number not autofilled

🛠️ Manually enter your credit card number the first time and ensure that the option to save or remember... show fix »
No unbilled charges displayed

🛠️ Log out of the app and log back in to refresh the data. Sometimes, a simple refresh can update the d... show fix »
Cannot view previous transactions

🛠️ Check the app settings to ensure that the transaction history is set to display the desired time ran... show fix »
Pending transfers get canceled

🛠️ Verify that all the details entered for the transfer are correct, including account numbers and tran... show fix »
Delayed transaction history

🛠️ Log out and log back into the app to refresh the transaction history. Sometimes, a simple refresh ca... show fix »
Failed transfers to other banks

🛠️ Verify that all the details entered for the transfer are correct, including account numbers and tran... show fix »
Cannot manage easy invest funds

🛠️ Ensure that the app is updated to the latest version, as updates often fix issues related to specifi... show fix »
 
Bugs
Favorites carry over old amounts

🛠️ Manually update the favorite transactions with the correct amounts. Go to the favorites section, edi... show fix »
 
Login
Login issues with correct password

🛠️ Ensure that the app is updated to the latest version, as updates often fix login issues. Clear the a... show fix »
Incorrect credentials error

🛠️ Ensure that you are entering the correct username and password. Double-check for any typos or case s... show fix »
 
Crashes
Frequent bugs and crashes

🛠️ Ensure that the app is updated to the latest version, as updates often fix bugs and improve stabilit... show fix »
Crashes during bill payments

🛠️ Ensure that the app is updated to the latest version, as updates often fix issues related to specifi... show fix »
 
Security
Intrusive security measures

🛠️ Review the app's security settings to see if there are options to customize or reduce the intrusiven... show fix »
 
Network
System downtime

🛠️ Check for any scheduled maintenance notifications from the bank and plan your transactions around th... show fix »
App downtime during transactions

🛠️ Check for any scheduled maintenance notifications from the bank and plan your transactions around th... show fix »
 
Screen
Blank screen after login

🛠️ Clear the app cache and data from your phone settings, then restart the app. This can resolve displa... show fix »
 
Freezing
App freezes during money transfers

🛠️ Ensure that the app is updated to the latest version, as updates often fix issues related to specifi... show fix »
 
Syncing
Inconsistent account sync between app and website

🛠️ Log out and log back into both the app and website to refresh the account data. This can help synchr... show fix »
 
Support
Customer service unhelpful

🛠️ Utilize any available self-service options within the app or on the bank's website to resolve issues... show fix »
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 Contact Support
Developer:
BDO Unibank, Inc.
Email:
  callcenter@bdo.com.ph
Website:
🌐 www.bdo.com.ph
Terms/Privacy:
⚔️ https://www.bdo.com.ph/privacy-statement
 Private Data BDO Online collects from your Android
  1. read your contacts
  2. approximate location (network-based)
  3. precise location (GPS and network-based)
  4. read the contents of your USB storage
  5. modify or delete the contents of your USB storage
  6. take pictures and videos
  7. view Wi-Fi connections
  8. view network connections
  9. connect and disconnect from Wi-Fi
  10. full network access
  11. control vibration
  12. prevent device from sleeping
  13. receive data from Internet

 Breakdown of Software Ratings
Negative experience
74.6%

Positive experience
22.6%

Neutral
1.8%

~ from our NLP analysis of 24,700 combined software ratings.