fix problems on BDO Online [android]

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—— Run into issues on BDO Online? Get help pending when official support gets back to you!

BDO Online
Info:
company: BDO Unibank, Inc.
: callcenter@bdo.com.ph
: www.bdo.com.ph
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Account issue

Incorrect number error on resend OTP

Fix: Double-check the phone number registered with your bank account to ensure it is correct. If you have recently changed your phone number, upd... ⇲

Cannot add account due to linking issues

Fix: Ensure that the account you are trying to link is eligible for linking with the app. Some accounts may have restrictions or require specific... ⇲

Missing account details after migration

Fix: Log out and log back into the app to refresh the account details. Sometimes, a simple refresh can update the displayed information. OR Ch... ⇲

Different credentials for app and website

Fix: Ensure that you are using the correct set of credentials for each platform. If you prefer to have the same credentials, update your password... ⇲

Missing eSOA feature

Fix: Check the app settings or menu to see if the eSOA feature is hidden or needs to be enabled. Some features may not be immediately visible and... ⇲

No OTP received after password reset

Fix: Ensure that your phone number is correctly registered with the bank. Check your phone's network signal and ensure it is strong enough to rec... ⇲

Locked account without clear resolution

Fix: Attempt to unlock your account using any available self-service options in the app or on the bank's website, such as "Unlock Account" or "Fo... ⇲

Old information displayed for credit cards

Fix: Log out and log back into the app to refresh the credit card information. Sometimes, a simple refresh can update the displayed information.... ⇲
 
Payments issue

Credit card number not autofilled

Fix: Manually enter your credit card number the first time and ensure that the option to save or remember the card details is enabled in the app... ⇲

No unbilled charges displayed

Fix: Log out of the app and log back in to refresh the data. Sometimes, a simple refresh can update the displayed information. OR Check if the... ⇲

Cannot view previous transactions

Fix: Check the app settings to ensure that the transaction history is set to display the desired time range. Adjust the settings to show more ext... ⇲

Pending transfers get canceled

Fix: Verify that all the details entered for the transfer are correct, including account numbers and transfer amounts. Ensure that there are suff... ⇲

Delayed transaction history

Fix: Log out and log back into the app to refresh the transaction history. Sometimes, a simple refresh can update the displayed information. OR... ⇲

Failed transfers to other banks

Fix: Verify that all the details entered for the transfer are correct, including account numbers and transfer amounts. Ensure that there are suff... ⇲

Cannot manage easy invest funds

Fix: Ensure that the app is updated to the latest version, as updates often fix issues related to specific features like managing investment fund... ⇲
 
Bugs issue

Favorites carry over old amounts

Fix: Manually update the favorite transactions with the correct amounts. Go to the favorites section, edit the transaction details, and save the... ⇲
 
Login issue

Login issues with correct password

Fix: Ensure that the app is updated to the latest version, as updates often fix login issues. Clear the app cache and data, then try logging in a... ⇲

Incorrect credentials error

Fix: Ensure that you are entering the correct username and password. Double-check for any typos or case sensitivity issues. If you are unsure, us... ⇲
 
Crashes issue

Frequent bugs and crashes

Fix: Ensure that the app is updated to the latest version, as updates often fix bugs and improve stability. Clear the app cache and data, then re... ⇲

Crashes during bill payments

Fix: Ensure that the app is updated to the latest version, as updates often fix issues related to specific features like bill payments. Clear the... ⇲
 
Security issue

Intrusive security measures

Fix: Review the app's security settings to see if there are options to customize or reduce the intrusiveness of security measures. Adjust these s... ⇲
 
Network issue

System downtime

Fix: Check for any scheduled maintenance notifications from the bank and plan your transactions around these times. If downtime is unexpected, tr... ⇲

BDO Online downtime during transactions

Fix: Check for any scheduled maintenance notifications from the bank and plan your transactions around these times. If downtime is unexpected, tr... ⇲
 
Screen issue

Blank screen after login

Fix: Clear the app cache and data from your phone settings, then restart the app. This can resolve display issues that cause a blank screen. OR... ⇲
 
Freezing issue

BDO Online freezes during money transfers

Fix: Ensure that the app is updated to the latest version, as updates often fix issues related to specific features like money transfers. Clear t... ⇲
 
Syncing issue

Inconsistent account sync between app and website

Fix: Log out and log back into both the app and website to refresh the account data. This can help synchronize the information across platforms.... ⇲
 
Support issue

Customer service unhelpful

Fix: Utilize any available self-service options within the app or on the bank's website to resolve issues independently. This includes FAQs, help... ⇲
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 what users are saying
Bad experience
74.6%

Good experience
22.6%

Neutral
1.8%

~ from our NLP analysis of 24,700 combined software ratings.

 Private Data BDO Online collects from your Android
  1. read your contacts
  2. approximate location (network-based)
  3. precise location (GPS and network-based)
  4. read the contents of your USB storage
  5. modify or delete the contents of your USB storage
  6. take pictures and videos
  7. view Wi-Fi connections
  8. view network connections
  9. connect and disconnect from Wi-Fi
  10. full network access
  11. control vibration
  12. prevent device from sleeping
  13. receive data from Internet