Fix MWS errors on android

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UI
Displays incorrect user bio-data

🛠️ Manually update your bio-data in the app. Navigate to 'Profile' > 'Edit Profile' and correct any ina... show fix »
Unable to print NIN slip

🛠️ Ensure that your device is connected to a printer that supports mobile printing. Check the printer s... show fix »
Frustrating user experience

🛠️ Take a break and return to the app later. Sometimes, stepping away can help reduce frustration and a... show fix »
 
Messages
SMS-only OTP retrieval

🛠️ Check if your device has the option to receive OTPs via email. If not, consider using a different ap... show fix »
Delay in OTP retrieval

🛠️ Wait a few minutes and try requesting the OTP again. Sometimes, network congestion can cause delays... show fix »
 
Settings
No email OTP option

🛠️ If the app does not support email OTPs, consider using a different authentication method if availabl... show fix »
Old phone number still displayed

🛠️ Update your phone number in the app settings. Go to 'Settings' > 'Account' and change your phone num... show fix »
 
Registration
Error messages with correct ID and OTP

🛠️ Double-check that you are entering the correct ID and OTP without any extra spaces or characters. Tr... show fix »
 
Crashes
App crashes after update

🛠️ Uninstall the app and then reinstall it from the Google Play Store. This can resolve issues caused b... show fix »
 
Support
No customer support response

🛠️ Check the app's FAQ section for common issues and solutions that may address your problem without ne... show fix »
No resolution for reported issues

🛠️ Keep a personal log of the issues you encounter and any steps you take to resolve them. This can hel... show fix »
 
Security
Unauthorized access messages

🛠️ Change your password immediately to secure your account. Use a strong password that includes a mix o... show fix »
 
Updates
App functionality diminished after update

🛠️ Check for any additional updates that may fix bugs introduced in the latest version. Go to the Googl... show fix »
 
Bugs
Inconsistent app performance

🛠️ Regularly clear the app cache to improve performance. Go to 'Settings' > 'Apps' > 'MWS' > 'Storage'... show fix »
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 Contact Support
Developer:
NIMC Mobile ID Team
Email:
  mobileid@nimc.gov.ng
Terms/Privacy:
⚔️ https://wiki.nimc.gov.ng/en/privacy/privacy-policy
 Private Data MWS collects from your Android
  1. read the contents of your USB storage
  2. modify or delete the contents of your USB storage
  3. take pictures and videos
  4. record audio
  5. view Wi-Fi connections
  6. view network connections
  7. full network access
  8. control vibration
  9. prevent device from sleeping

 Breakdown of Software Ratings
Negative experience
51.9%

Positive experience
42.0%

Neutral
6.1%

~ from our NLP analysis of 58,142 combined software ratings.