fix problems on MWS [android]

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—— Run into issues on MWS? Get help pending when official support gets back to you!

MWS: NIMC MobileID
Info:
company: NIMC Mobile ID Team
: mobileid@nimc.gov.ng
: 11, Sokode Crescent Wuse Zone 5 Abuja NIGERIA
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UI issue

Displays incorrect user bio-data

Fix: Manually update your bio-data in the app. Navigate to 'Profile' > 'Edit Profile' and correct any inaccuracies. Save the changes and restart... ⇲

Unable to print NIN slip

Fix: Ensure that your device is connected to a printer that supports mobile printing. Check the printer settings and ensure it is set up correctl... ⇲

Frustrating user experience

Fix: Take a break and return to the app later. Sometimes, stepping away can help reduce frustration and allow you to approach the app with a fres... ⇲
 
Messages issue

SMS-only OTP retrieval

Fix: Check if your device has the option to receive OTPs via email. If not, consider using a different app that supports email OTPs or request a... ⇲

Delay in OTP retrieval

Fix: Wait a few minutes and try requesting the OTP again. Sometimes, network congestion can cause delays in receiving messages. OR Restart you... ⇲
 
Settings issue

No email OTP option

Fix: If the app does not support email OTPs, consider using a different authentication method if available, such as biometric login or security q... ⇲

Old phone number still displayed

Fix: Update your phone number in the app settings. Go to 'Settings' > 'Account' and change your phone number to the current one, then save the ch... ⇲
 
Registration issue

Error messages with correct ID and OTP

Fix: Double-check that you are entering the correct ID and OTP without any extra spaces or characters. Try copying and pasting the OTP if possibl... ⇲
 
Crashes issue

MWS crashes after update

Fix: Uninstall the app and then reinstall it from the Google Play Store. This can resolve issues caused by corrupted files during the update proc... ⇲
 
Support issue

No customer support response

Fix: Check the app's FAQ section for common issues and solutions that may address your problem without needing direct support. OR Join user fo... ⇲

No resolution for reported issues

Fix: Keep a personal log of the issues you encounter and any steps you take to resolve them. This can help you track patterns and find workaround... ⇲
 
Security issue

Unauthorized access messages

Fix: Change your password immediately to secure your account. Use a strong password that includes a mix of letters, numbers, and symbols. OR E... ⇲
 
Updates issue

MWS functionality diminished after update

Fix: Check for any additional updates that may fix bugs introduced in the latest version. Go to the Google Play Store and see if an update is ava... ⇲
 
Bugs issue

Inconsistent app performance

Fix: Regularly clear the app cache to improve performance. Go to 'Settings' > 'Apps' > 'MWS' > 'Storage' and select 'Clear Cache' to free up reso... ⇲
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 what users are saying
Bad experience
51.9%

Good experience
42.0%

Neutral
6.1%

~ from our NLP analysis of 58,142 combined software ratings.

 Private Data MWS collects from your Android
  1. read the contents of your USB storage
  2. modify or delete the contents of your USB storage
  3. take pictures and videos
  4. record audio
  5. view Wi-Fi connections
  6. view network connections
  7. full network access
  8. control vibration
  9. prevent device from sleeping