fix problems on Lime [android]

​

—— Run into issues on Lime? Get help pending when official support gets back to you!

Lime - #RideGreen
Info:
company: Neutron Holdings, Inc.
: support@li.me
: www.li.me
Chat with our AI-based Lime Support
   Hello! How can I assist you?  

characters left:
 
Support issue

Difficult to access customer support

Fix: To access customer support more easily, familiarize yourself with the app's help section. Look for FAQs or a support chat feature that may b... ⇲

Inability to submit service requests

Fix: If you cannot submit service requests through the app, check if there is an alternative method, such as an email address or a web form on th... ⇲

Ride Pass complicates issue resolution

Fix: If the Ride Pass is complicating issue resolution, take time to read the terms and conditions associated with it. Understanding how it works... ⇲
 
Payments issue

Cannot see designated parking spots until payment

Fix: To work around the issue of not seeing designated parking spots until payment, check the app's map feature before starting your ride. Some a... ⇲

Extra charges and billing issues

Fix: To avoid extra charges, always review the pricing details before starting your ride. The app should provide a breakdown of costs, including... ⇲

Payment system is confusing

Fix: To better understand the payment system, take time to read through the app's payment section, which should explain the pricing structure and... ⇲

High rates for short distances

Fix: If you find the rates for short distances to be high, consider planning your rides more strategically. Combine multiple short trips into one... ⇲
 
Bugs issue

Lime malfunctions during ride

Fix: If the app malfunctions during your ride, try to restart the app immediately. If you lose connection, ensure that your phone's internet is s... ⇲

Scooters often broken or down for maintenance

Fix: Before starting your ride, always check the scooter's condition. If you find a scooter that is broken or down for maintenance, report it imm... ⇲
 
Network issue

Location services issues prevent app usage

Fix: To resolve location services issues, check your phone's settings to ensure that location services are enabled for the Lime app. Go to Settin... ⇲

GPS function is unreliable

Fix: To improve GPS reliability, ensure that your phone's location settings are set to high accuracy. Go to Settings > Location > Mode and select... ⇲
 
Security issue

Account security issues

Fix: To enhance your account security, immediately change your password to something strong and unique. Enable two-factor authentication if the a... ⇲
 
Account issue

Multiple accounts created without user consent

Fix: If you find that multiple accounts have been created, try logging into each account to see if you can access them. If you can, consolidate y... ⇲
 
Freezing issue

Lime freezes during picture function

Fix: If the app freezes when trying to take a picture, try closing other apps running in the background to free up memory. Restart the Lime app a... ⇲
 
Camera issue

QR code scanning issues

Fix: If you are having trouble scanning QR codes, ensure that your camera lens is clean and that you are holding your phone steady. Try adjusting... ⇲
 
Notifications issue

Notifications are not categorized

Fix: To manage notifications better, check the app's notification settings. You may be able to customize which notifications you receive and how... ⇲
 
UI issue

Unclear service area boundaries

Fix: To avoid riding outside of service areas, familiarize yourself with the app's map feature, which should display service boundaries. Take not... ⇲

Inconsistent ride availability

Fix: To improve your chances of finding available rides, try to plan your rides during peak hours when more scooters are likely to be in use. Add... ⇲

Poor user experience overall

Fix: To enhance your user experience, take the time to explore all features of the app. Familiarizing yourself with the app's layout and function... ⇲
  Have a specific Problem? Resolve Your Issue below:
characters left:


 what users are saying
Good experience
97.0%

Bad experience
2.0%

Neutral
1.0%

~ from our NLP analysis of 556,366 combined software ratings.

 Private Data Lime collects from your Android
  1. read your contacts
  2. approximate location (network-based)
  3. precise location (GPS and network-based)
  4. read phone status and identity
  5. read the contents of your USB storage
  6. modify or delete the contents of your USB storage
  7. take pictures and videos
  8. view network connections
  9. pair with Bluetooth devices
  10. access Bluetooth settings
  11. control flashlight
  12. full network access
  13. control Near Field Communication
  14. run at startup
  15. reorder running apps
  16. control vibration
  17. prevent device from sleeping
  18. receive data from Internet