fix problems on Match Story [android]

​

—— Run into issues on Match Story? Get help pending when official support gets back to you!

Match Story
Info:
company: Sweetener
: tiansuanjiang@gmail.com
: gamestar6688.com
: 香港慈云山兹康村康添楼903
Chat with our AI-based Match Story Support
   Hello! How can I assist you?  

characters left:
 
Gameplay issue

increasing star requirements after levels

Fix: 1. Focus on completing levels with higher scores: Aim to collect more stars in earlier levels to build a buffer for future levels. 2. Use bo... ⇲

limited rewards for level completion

Fix: 1. Replay levels: Go back to previous levels to earn more rewards. 2. Participate in events: Look for in-game events that may offer addition... ⇲

game becomes too difficult without additional moves

Fix: 1. Replay easier levels: Go back to earlier levels to earn more stars and potentially unlock extra moves. 2. Use boosters strategically: Sav... ⇲
 
Glitches issue

booster ball is invisible

Fix: 1. Restart the app: Close and reopen Match Story to see if the booster ball reappears. 2. Clear app cache: Go to Settings > Apps > Match Sto... ⇲
 
Loading issue

game gets stuck on loading screen

Fix: 1. Restart the app: Close Match Story completely and reopen it. 2. Clear app cache: Go to Settings > Apps > Match Story > Storage > Clear Ca... ⇲
 
Ads issue

long ads interrupt gameplay

Fix: 1. Use airplane mode: Enable airplane mode before starting the game to avoid ads. 2. Play during off-peak hours: Sometimes, ads may be less... ⇲

extra moves ads fail to load

Fix: 1. Check your internet connection: Ensure you have a stable internet connection. 2. Restart the app: Close and reopen Match Story to refresh... ⇲
 
Customization issue

no design options available

Fix: 1. Explore game updates: Check for any updates that may introduce new design features. 2. Engage with the community: Look for forums or soci... ⇲

no options for room design choices

Fix: 1. Check for updates: Ensure you have the latest version of the app, as new design options may be added in updates. 2. Engage with the commu... ⇲
 
Bugs issue

super lightning ball does not work

Fix: 1. Restart the app: Close and reopen Match Story to see if the lightning ball functionality returns. 2. Clear app cache: Go to Settings > Ap... ⇲
 
Crashes issue

game shuts down unexpectedly

Fix: 1. Restart your device: A simple reboot can resolve many unexpected shutdown issues. 2. Clear app cache: Go to Settings > Apps > Match Story... ⇲
 
Screen issue

black screen issues

Fix: 1. Restart the app: Close and reopen Match Story to see if the black screen resolves. 2. Clear app cache: Go to Settings > Apps > Match Stor... ⇲
 
Slow issue

game performance degrades after certain levels

Fix: 1. Clear app cache: Go to Settings > Apps > Match Story > Storage > Clear Cache to improve performance. 2. Restart the app: Close and reopen... ⇲
  Have a specific Problem? Resolve Your Issue below:
characters left:


 what users are saying
Good experience
97.2%

Bad experience
2.7%

Neutral
0.0%

~ from our NLP analysis of 17,304 combined software ratings.

 Private Data Match Story collects from your Android
  1. view network connections
  2. full network access
  3. control vibration

  Cost of Subscriptions
  1. $0.99 - $99.99 per item