Fix Linphone errors on android

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Audio
Echo during conference calls

🛠️ Use a headset or earphones to minimize echo. This can significantly reduce audio feedback during cal... show fix »
Inconsistent audio during calls

🛠️ Test your internet connection for stability. Use a speed test app to check your bandwidth and latenc... show fix »
Audio distortion with notifications

🛠️ Adjust the notification sound settings. Go to Settings > Sound > Notifications and select a differen... show fix »
Echo during conference calls

🛠️ Use a headset or earphones to minimize echo. This can significantly reduce feedback during calls.... show fix »
Inconsistent audio during calls

🛠️ Test your internet connection for stability. Use a speed test app to check your bandwidth. OR Adj... show fix »
 
Settings
Cannot specify non-standard SIP port

🛠️ Manually enter the SIP port in the account settings. Go to Settings > Accounts > Your Account > Adva... show fix »
Cannot specify non-standard SIP port

🛠️ Manually enter the SIP port in the account settings. Go to Settings > Accounts > Your Account > Adva... show fix »
 
UI
Ringing makes phone unusable

🛠️ Change the ringtone to a less intrusive sound. Go to Settings > Sound > Ringtone and select a quiete... show fix »
UI not intuitive

🛠️ Familiarize yourself with the app by exploring the settings and features. Spend some time navigating... show fix »
Ringing makes phone unusable

🛠️ Change the ringtone to a less intrusive sound. Go to Settings > Sound > Ringtone and select a quiete... show fix »
UI not intuitive

🛠️ Familiarize yourself with the app by exploring the settings and features. Consider looking for onlin... show fix »
 
Network
Stopped connecting on UDP

🛠️ Switch to TCP for connection. Go to Settings > Network and select TCP as the transport protocol. O... show fix »
UDP used instead of TCP

🛠️ Manually set the transport protocol to TCP. Go to Settings > Network and select TCP as the transport... show fix »
Stopped connecting on UDP

🛠️ Switch to TCP in the app settings. Go to Settings > Network and select TCP as the transport protocol... show fix »
UDP used instead of TCP

🛠️ Manually set the transport protocol to TCP. Go to Settings > Network and select TCP as the transport... show fix »
 
Video
No video feed on tablet

🛠️ Ensure that the camera permissions are enabled for Linphone. Go to Settings > Apps > Linphone > Perm... show fix »
No video feed on tablet

🛠️ Ensure that the camera permissions are enabled for Linphone. Go to Settings > Apps > Linphone > Perm... show fix »
 
Screen
Calls not received when screen sleeps

🛠️ Adjust the battery optimization settings. Go to Settings > Battery > Battery Optimization and set Li... show fix »
Calls not received when screen sleeps

🛠️ Adjust the battery optimization settings. Go to Settings > Battery > Battery optimization and set Li... show fix »
 
Contacts
Corrupts contacts

🛠️ Backup your contacts before using Linphone. Use a contact management app to export your contacts to... show fix »
Cannot access contact list on Android 9

🛠️ Ensure that Linphone has permission to access contacts. Go to Settings > Apps > Linphone > Permissio... show fix »
Does not recognize contacts for calls

🛠️ Ensure that your contacts are properly synced with your device. Go to Settings > Accounts and check... show fix »
Corrupts contacts

🛠️ Backup your contacts before using Linphone. Use a contact management app to export your contacts to... show fix »
Cannot access contact list on Android 9

🛠️ Ensure that Linphone has permission to access contacts. Go to Settings > Apps > Linphone > Permissio... show fix »
Does not recognize contacts for calls

🛠️ Ensure that your contacts are properly synced with your device. Go to Settings > Accounts and check... show fix »
 
Crashes
Crashes during connection

🛠️ Update Linphone to the latest version. Go to the Google Play Store and check for updates. OR Rein... show fix »
App crashes on call answer

🛠️ Update Linphone to the latest version. Go to the Google Play Store and check for updates. OR Clea... show fix »
Crashes during connection

🛠️ Clear the app cache. Go to Settings > Apps > Linphone > Storage and tap on 'Clear Cache'. OR Rein... show fix »
Crashes when answering calls

🛠️ Clear the app data. Go to Settings > Apps > Linphone > Storage and tap on 'Clear Data'. Note that th... show fix »
 
Slow
Laggy performance

🛠️ Close other running apps to free up system resources. Use the task manager to close unnecessary appl... show fix »
Slow keypad response

🛠️ Clear Linphone's cache. Go to Settings > Apps > Linphone > Storage and select 'Clear Cache' to impro... show fix »
Laggy performance

🛠️ Close other apps running in the background to free up resources. Use the recent apps button to swipe... show fix »
Slow keypad response

🛠️ Clear the app cache. Go to Settings > Apps > Linphone > Storage and tap on 'Clear Cache'. OR Rest... show fix »
 
Background
Missed calls due to background service issues

🛠️ Ensure that Linphone is allowed to run in the background. Go to Settings > Apps > Linphone > Battery... show fix »
Missed calls due to background service issues

🛠️ Ensure Linphone is allowed to run in the background. Go to Settings > Apps > Linphone > Battery and... show fix »
 
Registration
Cannot register or receive verification

🛠️ Double-check your SIP account credentials. Ensure that the username, password, and domain are entere... show fix »
Cannot register or receive verification

🛠️ Double-check your SIP account credentials for accuracy. Go to Settings > Accounts and verify your us... show fix »
 
Calls
Outbound calls not working

🛠️ Verify that your SIP account is properly configured. Go to Settings > Accounts and check the account... show fix »
Dropped calls due to codec issues

🛠️ Change the audio codec settings in Linphone. Go to Settings > Audio and select a different codec tha... show fix »
Outbound calls not working

🛠️ Verify your SIP account settings. Go to Settings > Accounts and ensure all details are correct. OR... show fix »
Dropped calls due to codec issues

🛠️ Check the codec settings in Linphone. Go to Settings > Audio and ensure that the codecs are compatib... show fix »
 
Compatibility
Incompatible media parameters error

🛠️ Check the codec settings in Linphone. Go to Settings > Audio and ensure that compatible codecs are s... show fix »
Incompatible media parameters error

🛠️ Check the codec settings in Linphone. Go to Settings > Audio and ensure compatible codecs are select... show fix »
 
Camera
Camera view changes randomly

🛠️ Check the camera settings in Linphone. Go to Settings > Video and ensure that the correct camera is... show fix »
Camera view changes randomly

🛠️ Check the camera settings in Linphone. Go to Settings > Video and ensure the camera is set correctly... show fix »
 
Messages
Incoming SMS not showing up

🛠️ Check if SMS permissions are granted in the app settings. Go to Settings > Apps > Linphone > Permiss... show fix »
  Have a specific Problem? Resolve Issue below:


 Contact Support
Developer:
Belledonne communications
Email:
  linphone-android@belledonne-communications.com
Website:
🌐 www.linphone.org
Terms/Privacy:
⚔️ https://www.linphone.org/privacy-policy
 Private Data Linphone collects from your Android
  1. find accounts on the device
  2. read your contacts
  3. modify your contacts
  4. read phone status and identity
  5. read the contents of your USB storage
  6. modify or delete the contents of your USB storage
  7. take pictures and videos
  8. record audio
  9. view Wi-Fi connections
  10. view network connections
  11. create accounts and set passwords
  12. pair with Bluetooth devices
  13. allow Wi-Fi Multicast reception
  14. full network access
  15. change your audio settings
  16. run at startup
  17. draw over other apps
  18. control vibration
  19. prevent device from sleeping
  20. receive data from Internet

 Breakdown of Software Ratings
Positive experience
61.9%

Negative experience
28.8%

Neutral
9.0%

~ from our NLP analysis of 5,696 combined software ratings.