fix problems on Purp [android]

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—— Run into issues on Purp? Get help pending when official support gets back to you!

purp - Make new friends
Info:
company: hubo Labs
: support@purp.social
: purp.social
: Avenida Paulista, 1636 - São Paulo, SP, Brazil.
Chat with our AI-based purp Support
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Bugs issue

purp frequently experiences bugs

Fix: 1. Clear the app cache: Go to your device's Settings > Apps > Purp > Storage > Clear Cache. This can help resolve temporary bugs. 2. Update... ⇲

profile editor bugs out

Fix: 1. Restart the app: Close and reopen Purp to see if the issue resolves itself. 2. Clear app cache: Go to Settings > Apps > Purp > Storage >... ⇲

purp requires re-entering information upon reopening

Fix: 1. Check app permissions: Ensure that Purp has the necessary permissions to save data. Go to Settings > Apps > Purp > Permissions and enable... ⇲

boost feature is not functional

Fix: 1. Restart the app: Close and reopen Purp to see if the boost feature starts working. 2. Check for updates: Ensure you have the latest vers... ⇲
 
Account issue

account randomly gets banned

Fix: 1. Review community guidelines: Ensure you are following the app's rules to avoid bans. 2. Appeal the ban: If you believe your account was... ⇲

frequent account disabling without reason

Fix: 1. Review community guidelines: Ensure you are following the app's rules to avoid account disabling. 2. Appeal the disabling: If you believ... ⇲

no way to verify accounts without premium

Fix: 1. Use available features: Engage with users who have verified badges or detailed profiles to ensure authenticity. 2. Report suspicious acc... ⇲
 
Notifications issue

chat notifications do not work

Fix: 1. Check notification settings: Go to your device's Settings > Apps > Purp > Notifications and ensure notifications are enabled. 2. Check D... ⇲
 
Security issue

users encounter fake profiles

Fix: 1. Report fake profiles: Use the reporting feature within the app to report any suspicious accounts. 2. Be cautious: Avoid engaging with pr... ⇲
 
UI issue

limited swipes and refresh rate

Fix: 1. Wait for the refresh: The app may have a built-in limit on swipes, so wait for the refresh period to reset. 2. Use boosts wisely: If ava... ⇲
 
Ads issue

users often promote their social media

Fix: 1. Report spam: Use the reporting feature to flag users who are excessively promoting their social media. 2. Ignore and block: If a user is... ⇲
 
Settings issue

inability to filter out users without profiles

Fix: 1. Use available filters: Check if there are any filtering options in the app settings that allow you to exclude users without profiles. 2.... ⇲

age range filter does not work properly

Fix: 1. Double-check your settings: Go to the age range filter settings and ensure they are set correctly. 2. Restart the app: Close and reopen... ⇲

no option to filter by specific ethnicities

Fix: 1. Use available filters: Check if there are any filtering options in the app settings that allow you to filter users based on ethnicity. 2... ⇲
 
Payments issue

gems system feels like a cash grab

Fix: 1. Use free features: Focus on using the free features of the app to avoid spending money on gems. 2. Look for promotions: Keep an eye out... ⇲

purp is leaning towards pay-to-view options

Fix: 1. Use free features: Focus on utilizing the free features of the app to avoid feeling pressured to pay. 2. Look for promotions: Keep an ey... ⇲
 
Customization issue

purp lacks dark mode

Fix: 1. Use a third-party app: Consider using a third-party app that provides a dark mode overlay for all apps. 2. Adjust device settings: Some... ⇲
 
Privacy issue

chatroom feature has inappropriate content

Fix: 1. Report inappropriate content: Use the reporting feature to flag any inappropriate messages or users. 2. Leave the chatroom: If the conte... ⇲
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 what users are saying
Good experience
85.6%

Bad experience
9.4%

Neutral
5.0%

~ from our NLP analysis of 51,673 combined software ratings.

 Private Data purp collects from your Android
  1. read the contents of your USB storage
  2. modify or delete the contents of your USB storage
  3. take pictures and videos
  4. record audio
  5. view Wi-Fi connections
  6. view network connections
  7. full network access
  8. run at startup
  9. control vibration
  10. prevent device from sleeping
  11. Google Play license check
  12. read Google service configuration
  13. download files without notification
  14. receive data from Internet

  Cost of Subscriptions
  1. $0.49 - $21.99 per item