fix problems on DragonVale [android]

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—— Run into issues on DragonVale? Get help pending when official support gets back to you!

DragonVale: Hatch Dragon Eggs
Info:
company: Deca Games
: support@decagames.com
: decagames.com
: Deca Live Operations Unter den Linden 21 Berlin 10117 Germany
Chat with our AI-based DragonVale Support
   Hello! How can I assist you?  

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Gameplay issue

Dragons stuck in the coliseum

Fix: If your dragons are stuck, try restarting the app. Close DragonVale completely and then reopen it. This can refresh the game state and may r... ⇲

Limited interaction with other players' parks

Fix: Engage with other players by visiting their parks regularly. This can help you build connections and may lead to more interaction opportunit... ⇲

Inconsistent time mechanics

Fix: Check your device's date and time settings. Ensure that they are set to automatic to avoid discrepancies that can affect game mechanics. O... ⇲

High prices for in-game items

Fix: Focus on completing daily quests and events to earn in-game currency. This can help you accumulate enough resources to purchase items withou... ⇲

Races feel rigged

Fix: Try to improve your dragon's stats by leveling them up and enhancing their abilities. This can increase your chances of winning races. OR... ⇲

Difficulty in obtaining certain dragons

Fix: Focus on breeding combinations that are known to yield the dragons you want. Research online for effective breeding pairs. OR Participate... ⇲
 
Updates issue

Progress loss after updates

Fix: Before updating the app, take a screenshot of your current progress and any important information. This can help you track what you had befo... ⇲

Lack of updates for older games

Fix: Engage with the community to find out if there are any unofficial updates or mods that enhance the game experience. OR Consider exploring... ⇲
 
Network issue

Frequent disconnections during gameplay

Fix: Check your internet connection. If you are on Wi-Fi, try switching to mobile data or vice versa to see if the connection improves. OR Con... ⇲
 
Crashes issue

Crashes when trying to open the app

Fix: Ensure that your device has enough storage space. Go to Settings > Storage and check if you have sufficient space. If not, delete unnecessar... ⇲

DragonVale crashes on launch

Fix: Check for any available updates for the app in the Google Play Store. Updating can fix bugs that cause crashes. OR If the app continues t... ⇲
 
Glitches issue

Glitch in tutorial preventing progress

Fix: If you are stuck in the tutorial, try restarting the app. This can sometimes reset the tutorial and allow you to progress. OR If restarti... ⇲
 
Loading issue

Long loading times

Fix: Clear the app cache as mentioned earlier. This can help reduce loading times by removing unnecessary temporary files. OR Close any backgr... ⇲
 
Payments issue

Overpriced in-game purchases

Fix: Set a budget for in-game purchases and stick to it. This can help you manage your spending while still enjoying the game. OR Look for fre... ⇲
  Have a specific Problem? Resolve Your Issue below:
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 what users are saying
Good experience
77.6%

Bad experience
15.6%

Neutral
6.8%

~ from our NLP analysis of 381,821 combined software ratings.

 Private Data DragonVale collects from your Android
  1. read the contents of your USB storage
  2. modify or delete the contents of your USB storage
  3. view Wi-Fi connections
  4. view network connections
  5. full network access
  6. run at startup
  7. control vibration
  8. prevent device from sleeping
  9. Google Play license check
  10. receive data from Internet

  Cost of Subscriptions
  1. $0.99 - $99.99 per item