fix problems on MyHumana [android]

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—— Run into issues on MyHumana? Get help pending when official support gets back to you!

MyHumana
Info:
company: Humana Inc.
: MobileDevelopers@humana.com
: www.humana.com
Chat with our AI-based MyHumana Support
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Updates issue

Old or incorrect provider information

Fix: 1. Manually update provider information: Check the provider directory within the app and manually search for your provider to ensure you hav... ⇲
 
Support issue

Unreliable customer support

Fix: 1. Use self-service options: Explore the app and website for FAQs or help sections that may provide answers to common issues. OR 2. Docum... ⇲

No option to report outdated information

Fix: 1. Document the issue: Keep a record of any outdated information you encounter, including screenshots, to reference later. OR 2. Use alte... ⇲
 
Crashes issue

MyHumana crashes frequently

Fix: 1. Clear the app cache: Go to your device's Settings > Apps > MyHumana > Storage > Clear Cache. This can help resolve temporary issues that... ⇲
 
Login issue

Biometric login fails

Fix: 1. Re-enable biometric login: Go to the app settings and disable biometric login, then re-enable it. This can refresh the settings and resol... ⇲

MyHumana does not recognize user ID

Fix: 1. Double-check your user ID: Ensure you are entering the correct user ID, paying attention to any case sensitivity or special characters.... ⇲
 
Search issue

Limited search functionality

Fix: 1. Use specific keywords: When searching for providers or services, use specific terms or names to improve search results. OR 2. Check fi... ⇲

No nearby provider search option

Fix: 1. Use the general search feature: Try searching for providers by name or specialty instead of relying on the nearby search option. OR 2.... ⇲
 
Settings issue

Inability to check coverage details

Fix: 1. Access coverage details via the website: If the app does not provide coverage details, log into your account on the MyHumana website to v... ⇲
 
Freezing issue

MyHumana freezes or fails to load

Fix: 1. Restart the app: Close the app completely and reopen it. This can help clear temporary glitches causing it to freeze. OR 2. Reboot you... ⇲
 
Performance issue

Inconsistent performance

Fix: 1. Check for device updates: Ensure your Android device is running the latest software version by going to Settings > System > System Update... ⇲
 
Customization issue

Lack of useful features

Fix: 1. Explore app settings: Check the app settings to see if there are any features that can be enabled or customized to enhance your experienc... ⇲
 
UI issue

Poor user interface design

Fix: 1. Familiarize yourself with the layout: Spend some time navigating the app to become more comfortable with its design and layout. OR 2.... ⇲
 
Notifications issue

Notifications cannot be dismissed

Fix: 1. Check notification settings: Go to your device's Settings > Apps > MyHumana > Notifications and adjust settings to manage how notificatio... ⇲
 
Security issue

Requires frequent password changes

Fix: 1. Use a password manager: Consider using a password manager to help you keep track of your passwords and generate strong ones. OR 2. Cre... ⇲
 
Account issue

Inability to access important documents

Fix: 1. Check the app's document section: Ensure you are looking in the correct section of the app for documents, as they may be categorized. O... ⇲
 
Compatibility issue

Multiple app versions needed for full functionality

Fix: 1. Check for updates: Ensure you have the latest version of the app installed to access all available features. OR 2. Use the website for... ⇲
 
Payments issue

Confusing charge explanations

Fix: 1. Review your billing statements: Look at your billing statements carefully to understand the charges and what they correspond to. OR 2.... ⇲
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 what users are saying
Good experience
56.9%

Bad experience
37.3%

Neutral
5.8%

~ from our NLP analysis of 11,954 combined software ratings.

 Private Data MyHumana collects from your Android
  1. approximate location (network-based)
  2. directly call phone numbers
  3. read the contents of your USB storage
  4. modify or delete the contents of your USB storage
  5. take pictures and videos
  6. record audio
  7. view Wi-Fi connections
  8. view network connections
  9. full network access
  10. run at startup
  11. reorder running apps
  12. control vibration
  13. prevent device from sleeping
  14. receive data from Internet