fix problems on UE [android]

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—— Run into issues on UE ? Get help pending when official support gets back to you!

UE | BOOM by Ultimate Ears
Info:
company: Logitech Europe S.A.
: logitechandroidapps@gmail.com
: www.ultimateears.com
: EPFL - Quartier de l'Innovation Daniel Borel Innovation Center CH - 1015 Lausanne Americas Headquarters: 3930 N First St San Jose, CA 95134 USA
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Support issue

Broken support links

Fix: Try searching for the official website of the app or the manufacturer of the speakers directly through a web browser. Look for a support or... ⇲

Customer service is unresponsive

Fix: Look for community forums or user groups related to the app where you can ask questions and share experiences with other users who may have... ⇲
 
Freezing issue

UE freezes when selecting a speaker

Fix: Clear the app's cache by going to Settings > Apps > [App Name] > Storage > Clear Cache. This can help resolve freezing issues caused by corr... ⇲
 
Audio issue

Intermittent crackling noise

Fix: Check the audio source and ensure that it is not the cause of the crackling. Try playing different audio files or streams to see if the issu... ⇲

Random static and volume fluctuations

Fix: Adjust the volume levels on both the app and the speaker. Sometimes, having different volume levels can cause fluctuations. Try to keep them... ⇲

Speakers turn on and off repeatedly

Fix: Check the power source of the speakers. Ensure they are fully charged or plugged in properly to avoid power interruptions. OR Reset the s... ⇲
 
Network issue

Requires internet connection to function

Fix: If the app requires an internet connection for certain features, try to use it in offline mode if available. Check the app settings to see i... ⇲

Bluetooth connection issues in party mode

Fix: Ensure that all devices are compatible with party mode. Check the app's documentation for any specific requirements or limitations regarding... ⇲

Inconsistent pairing with multiple speakers

Fix: Ensure that the speakers are not connected to other devices when trying to pair. Disconnect them from any previously connected devices befor... ⇲
 
Permissions issue

Location and file access required for app use

Fix: Go to your device's Settings > Apps > [App Name] > Permissions and ensure that location and file access permissions are granted. If you are... ⇲
 
Battery issue

Battery drains quickly

Fix: Reduce the screen brightness and close any background apps that may be consuming battery. You can also enable battery saver mode on your dev... ⇲
 
Syncing issue

Difficulties in switching between multiple phones

Fix: Make sure to disconnect the app from the previous phone before connecting it to a new one. This can usually be done in the Bluetooth setting... ⇲
 
UI issue

Tap function does not work correctly

Fix: Check for any updates to the app that may address this issue. Go to the Google Play Store, search for the app, and see if an update is avail... ⇲
 
Settings issue

Equalizer settings do not save

Fix: Ensure that you are saving the settings correctly within the app. Look for a 'Save' or 'Apply' button after adjusting the equalizer settings... ⇲
 
Slow issue

UE is slow and glitchy

Fix: Clear the app's cache and data by going to Settings > Apps > [App Name] > Storage > Clear Cache and Clear Data. This can help improve perfor... ⇲
 
Bugs issue

UE requires frequent factory resets

Fix: Try to identify any specific actions that lead to the need for a factory reset. Avoid those actions if possible, and see if the app function... ⇲
 
Compatibility issue

UE does not support stereo sound options

Fix: Check the app settings to see if there are any options to enable stereo sound. Some apps may have hidden settings that allow for stereo outp... ⇲
 
Installation issue

Uninstalling and reinstalling is necessary to fix issues

Fix: Before uninstalling, try clearing the app's cache and data as mentioned earlier. This can often resolve issues without needing a full reinst... ⇲
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 what users are saying
Good experience
59.7%

Bad experience
33.3%

Neutral
6.9%

~ from our NLP analysis of 29,212 combined software ratings.

 Private Data UE collects from your Android
  1. approximate location (network-based)
  2. precise location (GPS and network-based)
  3. read the contents of your USB storage
  4. record audio
  5. view network connections
  6. pair with Bluetooth devices
  7. access Bluetooth settings
  8. full network access
  9. prevent device from sleeping
  10. download files without notification
  11. receive data from Internet