fix problems on Zax [android]

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—— Run into issues on Zax? Get help pending when official support gets back to you!

Zaxbys
Info:
company: Zaxby's Franchising, LLC
: guestexperience@zaxbys.com
: www.zaxbys.com
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Payments issue

Inability to process payments

Fix: 1. Verify payment details: Double-check that your payment information is entered correctly, including card number, expiration date, and CVV.... ⇲

Cannot use gift cards

Fix: 1. Verify gift card balance: Check the balance of your gift card to ensure it has sufficient funds. 2. Enter gift card details correctly: Do... ⇲

Promo codes not applied correctly

Fix: 1. Verify promo code terms: Ensure that the promo code is still valid and applicable to your order. 2. Enter promo code correctly: Double-ch... ⇲

Limited payment options

Fix: 1. Check for app updates: Ensure the app is updated to the latest version, as updates may add new payment options. 2. Use available options:... ⇲
 
Network issue

Mobile orders not received by stores

Fix: 1. Confirm order submission: Ensure that you have received a confirmation email or notification for your order. 2. Check order status: Use t... ⇲

API errors prevent adding gift cards

Fix: 1. Check internet connection: Ensure you have a stable internet connection, as API errors can occur due to connectivity issues. 2. Retry add... ⇲
 
Account issue

Rewards points not added

Fix: 1. Verify account activity: Check your account history to ensure the transaction was recorded. 2. Allow time for processing: Some systems ma... ⇲

Certain items unavailable for order

Fix: 1. Check item availability: Some items may be out of stock or unavailable in certain locations. Check if the item is available at a differen... ⇲

Loyalty points entry fails

Fix: 1. Verify entry method: Ensure you are entering the loyalty points code correctly, without any typos. 2. Check code validity: Make sure the... ⇲

Address verification errors

Fix: 1. Double-check address details: Ensure that all address fields are filled out correctly and completely. 2. Use a standard format: Enter the... ⇲

Difficulty entering receipt codes

Fix: 1. Verify code entry: Ensure you are entering the receipt code correctly, without any typos. 2. Check code validity: Make sure the receipt c... ⇲

No rewards system

Fix: 1. Check for app updates: Ensure the app is updated to the latest version, as updates may introduce a rewards system. 2. Explore app setting... ⇲

Delivery address input errors

Fix: 1. Double-check address details: Ensure that all address fields are filled out correctly and completely. 2. Use a standard format: Enter the... ⇲
 
Crashes issue

Zax crashes frequently

Fix: 1. Clear app cache and data: Go to your device's settings, find the 'Apps' section, locate Zax, and select 'Clear Cache' and 'Clear Data'. 2... ⇲
 
UI issue

Banner blocks order options

Fix: 1. Rotate your device: Try rotating your device to landscape mode to see if the banner moves or resizes. 2. Zoom out: Use pinch-to-zoom gest... ⇲

Menu items not accessible

Fix: 1. Refresh the app: Close the app completely and reopen it to refresh the menu. 2. Check for app updates: Ensure the app is updated to the l... ⇲

QR code for rewards not working

Fix: 1. Clean your camera lens: Ensure your device's camera lens is clean for better QR code scanning. 2. Ensure proper lighting: Make sure there... ⇲
 
Login issue

Cannot log in after update

Fix: 1. Verify login credentials: Double-check that you are entering the correct username and password. 2. Reset your password: If you cannot log... ⇲
 
Customization issue

Inability to customize orders

Fix: 1. Check customization options: Ensure you are aware of all available customization options within the app. 2. Update the app: Ensure the ap... ⇲
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 what users are saying
Good experience
56.9%

Bad experience
37.0%

Neutral
6.0%

~ from our NLP analysis of 6,148 combined software ratings.

 Private Data Zax collects from your Android
  1. approximate location (network-based)
  2. precise location (GPS and network-based)
  3. view Wi-Fi connections
  4. view network connections
  5. full network access
  6. run at startup
  7. draw over other apps
  8. prevent device from sleeping
  9. receive data from Internet