fix problems on Jack In The Box [android]

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—— Run into issues on Jack In The Box? Get help pending when official support gets back to you!

Jack in the Box® - Order Food
Info:
company: Jack in the Box Inc.
: ITDigitalTeam@jackinthebox.com
: www.heyjackbox.com
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Payments issue

Credit card input issues

Fix: Ensure that your credit card details are entered correctly, including the card number, expiration date, and CVV. Double-check for any typos... ⇲

No redemption for cash payments at drive-thru

Fix: If you prefer to pay with cash, consider placing your order through the app for pickup and then paying in cash at the store instead of the d... ⇲

Limited ability to use deals with cash payments

Fix: Check the app for any specific deals that are applicable to cash payments and ensure you are selecting those options. OR Consider using a... ⇲
 
Login issue

Login problems after password reset

Fix: Make sure you are using the correct email address associated with your account. Sometimes users have multiple emails and may be trying the w... ⇲

Jack in the Box redesign causing login failures

Fix: Clear the app's cache and data in your device settings, then attempt to log in again to see if this resolves the issue. OR Try logging in... ⇲
 
Bugs issue

Inconsistent app functionality

Fix: Update the app to the latest version available in the Google Play Store, as updates often fix bugs and improve performance. OR Uninstall... ⇲

Missing order items with no reporting option

Fix: Keep a detailed record of your order confirmation and receipt. If items are missing, you can refer to this when discussing the issue with cu... ⇲

Inconsistent availability of food items

Fix: Check the app frequently for updates on menu availability, as items may be restocked or removed based on demand. OR Consider calling the... ⇲

Failed orders with no clear resolution

Fix: Keep a record of your order details, including time, items ordered, and payment method, to reference if you need to address the issue later.... ⇲

Inconsistent store hours displayed

Fix: Check the official Jack in the Box website or their social media pages for the most accurate and updated store hours, as the app may not alw... ⇲

Failed orders with saved cards

Fix: Check the expiration date and billing information associated with your saved card to ensure it is up to date. OR Try removing the saved c... ⇲
 
Support issue

Poor customer support response

Fix: Utilize the app's FAQ section for common issues, as many questions can be resolved without needing to contact support. OR If you need to... ⇲

No option to dispute wrong deliveries

Fix: Document the details of the wrong delivery, including photos if possible, and keep this information for your records. OR Use the app's fe... ⇲

Difficulty reporting order issues

Fix: Look for a 'Help' or 'Support' section within the app where you can report issues directly related to your order. OR If there is no direc... ⇲

No way to dispute wrong deliveries

Fix: Document the details of the wrong delivery, including what was ordered versus what was received, and take photos if possible for your record... ⇲
 
Slow issue

Slow point earning system

Fix: Review the app's terms regarding point accumulation to ensure you are meeting all requirements for earning points on your purchases. OR C... ⇲
 
UI issue

Difficult navigation for order type selection

Fix: Familiarize yourself with the app layout by exploring the menus and options before placing an order to make navigation easier. OR Use the... ⇲

Hidden options for carryout and drive-thru

Fix: Explore all sections of the app, including the menu and checkout options, to see if there are any toggles or settings for carryout and drive... ⇲
 
Ads issue

Coupons often not valid

Fix: Always check the terms and conditions of the coupon before using it to ensure it applies to your order and location. OR Look for alternat... ⇲

Invalid coupons and offers at checkout

Fix: Verify that the coupon code is still valid and has not expired. Check the terms and conditions associated with the coupon to ensure it appli... ⇲
 
Pricing issue

Higher prices in app compared to store

Fix: Compare prices between the app and the physical store to identify discrepancies and decide if you want to order through the app or in person... ⇲
 
Customization issue

Limited options for redeeming deals at drive-thru

Fix: Check the app for any specific instructions on how to redeem deals at the drive-thru, as some may require mentioning the deal to the staff.... ⇲
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 what users are saying
Bad experience
56.2%

Good experience
36.9%

Neutral
6.9%

~ from our NLP analysis of 30,766 combined software ratings.

 Private Data Jack in the Box collects from your Android
  1. approximate location (network-based)
  2. precise location (GPS and network-based)
  3. read the contents of your USB storage
  4. modify or delete the contents of your USB storage
  5. take pictures and videos
  6. view network connections
  7. full network access
  8. run at startup
  9. control vibration
  10. prevent device from sleeping
  11. receive data from Internet