fix problems on Telebirr [android]

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—— Run into issues on Telebirr? Get help pending when official support gets back to you!

telebirr
Info:
company: Ethio telecom
: telebirr@ethionet.et
: www.ethiotelecom.et
: Nigeria Road Winston Churchill Road, Region 14 Addis Ababa, POBOX 1047. Ethiopia
Chat with our AI-based telebirr Support
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Ads issue

In-app ads take up space

Fix: 1. Upgrade to a premium version: If Telebirr offers a paid version without ads, consider upgrading to enhance your user experience. 2. Use... ⇲
 
Network issue

Does not connect with Wi-Fi

Fix: 1. Check Wi-Fi settings: Ensure that Wi-Fi is enabled on your device and that you are connected to a stable network. Go to Settings > Networ... ⇲

Requires mobile data for access

Fix: 1. Use Wi-Fi: If you have access to Wi-Fi, ensure you are connected to it to avoid using mobile data. 2. Check app settings: Open Telebirr... ⇲
 
Registration issue

Registration process is slow

Fix: 1. Ensure a stable internet connection: A slow or unstable connection can delay the registration process. Switch to a stronger Wi-Fi network... ⇲
 
Login issue

Error messages when logging in

Fix: 1. Check your credentials: Ensure that you are entering the correct username and password. Double-check for typos. 2. Reset your password:... ⇲
 
UI issue

Real-time data package balance not displayed

Fix: 1. Refresh the app: Close and reopen Telebirr to refresh the data. 2. Check your internet connection: Ensure you have a stable internet con... ⇲

telebirr is not user-friendly

Fix: 1. Explore settings: Take time to explore the app's settings and features to better understand its functionality. 2. Look for tutorials: Se... ⇲

Lack of organization in features

Fix: 1. Create a personal organization system: Use bookmarks or notes to keep track of frequently used features within the app. 2. Explore setti... ⇲

No option to undo actions

Fix: 1. Be cautious with actions: Double-check before performing actions within the app to avoid mistakes. 2. Document important actions: Keep a... ⇲

telebirr is complicated and unattractive

Fix: 1. Familiarize yourself with the app: Spend time exploring the app to understand its features better. 2. Look for user guides: Search for o... ⇲
 
Glitches issue

Glitchy features

Fix: 1. Restart the app: Close Telebirr completely and reopen it to see if the glitches persist. 2. Update the app: Check for updates in the Goo... ⇲
 
Compatibility issue

Limited international services

Fix: 1. Check for updates: Ensure you have the latest version of the app, as new features may be added over time. 2. Explore alternative apps: I... ⇲

telebirr does not work on rooted devices

Fix: 1. Use a non-rooted device: If possible, use Telebirr on a device that is not rooted to ensure full functionality. 2. Unroot your device: I... ⇲
 
Security issue

Biometric authentication issues

Fix: 1. Re-enable biometric authentication: Go to Settings > Security > Biometric data and ensure your fingerprints or face data are correctly re... ⇲

Security measures limit usability

Fix: 1. Review security settings: Go to the app's security settings and adjust them to a level that balances security and usability. 2. Use secu... ⇲
 
Payments issue

Loan amounts decreased

Fix: 1. Review eligibility criteria: Check if there have been changes to the eligibility criteria for loans within the app. 2. Update your profi... ⇲
 
Updates issue

Difficult to navigate after updates

Fix: 1. Explore the app: Spend some time familiarizing yourself with the new layout and features after an update. 2. Check for a help section: L... ⇲
 
Support issue

No customer support available

Fix: 1. Check FAQs: Look for a Frequently Asked Questions section within the app or on the official website for common issues and solutions. 2.... ⇲
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 what users are saying
Good experience
80.8%

Bad experience
13.9%

Neutral
5.0%

~ from our NLP analysis of 41,840 combined software ratings.

 Private Data telebirr collects from your Android
  1. read your contacts
  2. approximate location (network-based)
  3. precise location (GPS and network-based)
  4. access extra location provider commands
  5. read phone status and identity
  6. read the contents of your USB storage
  7. modify or delete the contents of your USB storage
  8. take pictures and videos
  9. record audio
  10. view Wi-Fi connections
  11. view network connections
  12. connect and disconnect from Wi-Fi
  13. control flashlight
  14. full network access
  15. control vibration
  16. prevent device from sleeping
  17. modify system settings
  18. receive data from Internet