Fix Purple Lite errors on android

  2739 Cadboro Bay Road, Victoria, BC, Canada
I have a problem with Purple Lite
Let us help you find a quick solution by selecting your issue from below
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Slow
channels change slowly

🛠️ Check your internet connection speed. Use a speed test app to ensure you have a stable and fast conn... show fix »
slow performance

🛠️ Close any unnecessary background applications to free up system resources. Use the task manager to e... show fix »
 
Payments
subscription renewal issues

🛠️ Verify your payment method in the Google Play Store. Go to Play Store > Menu > Account > Payment met... show fix »
 
UI
poor interface

🛠️ Familiarize yourself with the app's layout by exploring all menus and options. This can help you nav... show fix »
 
Ads
ads load every channel change

🛠️ Try to minimize channel changes. Select a channel you enjoy and stick with it for longer periods to... show fix »
commercial overload

🛠️ Limit your viewing time to avoid excessive ad exposure. Plan your viewing sessions to minimize inter... show fix »
no paid version to remove ads

🛠️ Look for alternative streaming apps that offer a paid version to remove ads, as this may provide a b... show fix »
 
Audio
voice out of sync

🛠️ Try restarting the app to reset the audio and video sync. Close the app completely and reopen it.... show fix »
 
Video
movies don't play

🛠️ Check your internet connection to ensure it is stable. If necessary, switch to a different network o... show fix »
 
Crashes
app crashes frequently

🛠️ Ensure your device's operating system is up to date. Go to Settings > System > System updates to che... show fix »
force closing after a few seconds

🛠️ Check for sufficient storage space on your device. Go to Settings > Storage and free up space if nec... show fix »
kicks out after opening

🛠️ Clear the app data by going to Settings > Apps > Purple Lite > Storage > Clear Data. This will reset... show fix »
minor crashes

🛠️ Keep the app updated to the latest version to benefit from bug fixes and improvements. OR Monitor... show fix »
  Have a specific Problem? Resolve Issue below:


 Contact Support
Developer:
Purple Smart TV
Email:
  support@purplesmarttv.com
Website:
🌐 purplesmarttv.com
Terms/Privacy:
⚔️ https://www.iubenda.com/privacy-policy/68919995
 Private Data Purple Lite collects from your Android
  1. approximate location (network-based)
  2. precise location (GPS and network-based)
  3. read the contents of your USB storage
  4. modify or delete the contents of your USB storage
  5. view Wi-Fi connections
  6. mock location sources for testing
  7. view network connections
  8. change system display settings
  9. connect and disconnect from Wi-Fi
  10. full network access
  11. run at startup
  12. reorder running apps
  13. set time zone
  14. prevent device from sleeping

 Breakdown of Software Ratings
Positive experience
56.2%

Negative experience
34.4%

Neutral
9.2%

~ from our NLP analysis of 786 combined software ratings.