fix problems on Purple Lite [android]

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—— Run into issues on Purple Lite? Get help pending when official support gets back to you!

Purple Lite - IPTV Player
Info:
company: Purple Smart TV
: support@purplesmarttv.com
: purplesmarttv.com
: 2739 Cadboro Bay Road, Victoria, BC, Canada
Chat with our AI-based Purple Lite Support
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Freezing issue

Purple Lite freezes while watching stream

Fix: Clear the app cache by going to Settings > Apps > Purple Lite > Storage > Clear Cache. This can help resolve temporary glitches. OR Ensur... ⇲
 
Ads issue

too many ads

Fix: Try using an ad-blocking app available on the Play Store to reduce the number of ads you encounter while using Purple Lite. OR Consider u... ⇲

ads load every channel change

Fix: Try to minimize channel changes. Select a channel you enjoy and stick with it for longer periods to reduce ad interruptions. OR Consider... ⇲

commercial overload

Fix: Limit your viewing time to avoid excessive ad exposure. Plan your viewing sessions to minimize interruptions. OR Consider using a differe... ⇲

no paid version to remove ads

Fix: Look for alternative streaming apps that offer a paid version to remove ads, as this may provide a better experience. OR Consider using a... ⇲
 
Slow issue

channels change slowly

Fix: Check your internet connection speed. Use a speed test app to ensure you have a stable and fast connection. If slow, consider switching to a... ⇲

slow performance

Fix: Close any unnecessary background applications to free up system resources. Use the task manager to end tasks that are not needed. OR Regu... ⇲
 
UI issue

poor interface

Fix: Familiarize yourself with the app's layout by exploring all menus and options. This can help you navigate more efficiently. OR Look for u... ⇲
 
Audio issue

voice out of sync

Fix: Try restarting the app to reset the audio and video sync. Close the app completely and reopen it. OR Adjust the audio settings in the app... ⇲
 
Video issue

movies don't play

Fix: Check your internet connection to ensure it is stable. If necessary, switch to a different network or reset your router. OR Clear the app... ⇲
 
Crashes issue

Purple Lite crashes frequently

Fix: Ensure your device's operating system is up to date. Go to Settings > System > System updates to check for updates. OR Uninstall and rein... ⇲

kicks out after opening

Fix: Clear the app data by going to Settings > Apps > Purple Lite > Storage > Clear Data. This will reset the app but may resolve the issue. OR... ⇲

minor crashes

Fix: Keep the app updated to the latest version to benefit from bug fixes and improvements. OR Monitor your device's performance and consider... ⇲
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 what users are saying
Good experience
56.2%

Bad experience
34.4%

Neutral
9.2%

~ from our NLP analysis of 786 combined software ratings.

 Private Data Purple Lite collects from your Android
  1. approximate location (network-based)
  2. precise location (GPS and network-based)
  3. read the contents of your USB storage
  4. modify or delete the contents of your USB storage
  5. view Wi-Fi connections
  6. mock location sources for testing
  7. view network connections
  8. change system display settings
  9. connect and disconnect from Wi-Fi
  10. full network access
  11. run at startup
  12. reorder running apps
  13. set time zone
  14. prevent device from sleeping