fix problems on Gojek [android]

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—— Run into issues on Gojek? Get help pending when official support gets back to you!

Gojek - Food & Transportation
Info:
company: PT. GoTo Gojek Tokopedia Tbk
: info@gojek.com
: www.gojek.com
: Pasaraya Blok M Gedung B Lt. 6, Jalan Iskandarsyah II No.7, RW. 2, Melawai, Kebayoran Baru, RT.3/RW.1, Kota Jakarta Selatan, 12160, Indonesia
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Slow issue

Gojek is slow and unresponsive

Fix: Clear the app cache by going to your device settings, selecting 'Apps', finding Gojek, and choosing 'Clear Cache'. OR Uninstall and reins... ⇲

Slow app performance compared to competitors

Fix: Close other apps running in the background to free up resources on your device, which may improve app performance. OR Regularly clear the... ⇲
 
Search issue

Difficulties in finding drivers

Fix: Move to a more open area if you are in a location with limited visibility, as this can help drivers find you more easily. OR Try adjustin... ⇲

Difficulties in searching for addresses

Fix: Try typing the address in different formats (e.g., including or excluding street types like 'St' or 'Ave'). OR Use the map feature to man... ⇲
 
Support issue

Poor customer service response

Fix: Use the in-app chat feature for quicker responses, as it may be prioritized over email or phone inquiries. OR Check the FAQ section in th... ⇲

Unreliable food delivery service

Fix: Order from restaurants with higher ratings and reviews to increase the likelihood of timely delivery. OR Track your order closely and con... ⇲

Limited driver availability during peak times

Fix: Plan your rides in advance and book during off-peak hours when driver availability is higher. OR Consider using alternative transportatio... ⇲

Poor handling of user complaints

Fix: Document your complaint clearly and concisely, providing all necessary details to ensure it is addressed effectively. OR Follow up on you... ⇲

Unreliable payment processing

Fix: Ensure that your payment method is valid and has sufficient funds. Check your bank account or card details in the app settings. OR Try sw... ⇲

High cancellation rates by drivers

Fix: Consider booking rides during less busy times to reduce the likelihood of cancellations, as drivers may be more available. OR If you expe... ⇲

Difficulty in accessing settings

Fix: Navigate to the main menu of the app, usually represented by three lines or dots, to find the settings option more easily. OR If you stil... ⇲

Inadequate support for visually impaired users

Fix: Enable accessibility features on your device, such as TalkBack, to assist with navigation within the app. OR Consider using a third-party... ⇲

Limited options for international users

Fix: Explore the app's settings to see if there are options to change your location or preferences for international services. OR Consider usi... ⇲
 
Payments issue

Issues with order refunds

Fix: Keep a record of your order details and any communication regarding the refund to ensure you have all necessary information when following u... ⇲

Complicated payment processing

Fix: Ensure that your payment method is correctly set up in the app by going to the payment settings and verifying your details. OR Try using... ⇲

High cancellation fees

Fix: Review the cancellation policy before booking to understand the fees and avoid unnecessary cancellations. OR If you need to cancel, do so... ⇲

Confusing order confirmation process

Fix: Take your time to review the order summary before confirming. Ensure all details are correct to avoid confusion. OR Look for a confirmati... ⇲

Limited payment options

Fix: Check if you can link a different payment method, such as a different credit card or a digital wallet, to expand your options. OR Conside... ⇲
 
Settings issue

Inconsistent saved address functionality

Fix: Regularly update and verify your saved addresses in the app to ensure they are accurate and complete. OR Manually enter your address each... ⇲

No automatic receipt emailing

Fix: Manually save your receipts by taking screenshots or using the app's order history feature to access them later. OR Check if there is an... ⇲

Unclear pricing and additional charges

Fix: Review the pricing details in the app before confirming your order. Look for any notes on additional charges that may apply. OR If you no... ⇲

Inconsistent receipt delivery

Fix: Check your app settings to ensure that receipt delivery is enabled and that your email or phone number is correctly entered. OR Take a sc... ⇲

Issues with saved addresses

Fix: Delete and re-add your saved addresses to ensure they are correctly stored in the app. OR Double-check that you are entering addresses in... ⇲
 
Crashes issue

Frequent app crashes or bugs

Fix: Make sure your device's operating system is up to date, as compatibility issues can cause crashes. OR Close other apps running in the bac... ⇲

Frequent app crashes

Fix: Make sure your device has enough storage space. Delete unnecessary apps or files to free up space, which can help the app run more smoothly.... ⇲
 
Customization issue

Lack of dark mode for accessibility

Fix: Use a third-party app that provides a dark mode overlay for your device, which can help reduce eye strain. OR Adjust your device's bright... ⇲

Limited accessibility features

Fix: Explore your device's accessibility settings to enable features like TalkBack or Voice Access, which can help you navigate the app more easi... ⇲
 
UI issue

Confusing user interface

Fix: Take some time to explore the app's features and settings to familiarize yourself with its layout and options. OR Look for online tutoria... ⇲

Inability to easily rate restaurants

Fix: After your order is completed, navigate to your order history and find the option to rate the restaurant there. OR Keep a note of your ex... ⇲

Unclear merchant details before order submission

Fix: Read the reviews and ratings of the restaurant before placing your order to get a better understanding of their offerings. OR Contact the... ⇲

Complicated user interface

Fix: Familiarize yourself with the app by exploring each section. Spend a few minutes navigating through the app to understand its layout and fea... ⇲

Inability to easily reorder items

Fix: Check if the app has a 'Reorder' feature in your order history. This can simplify the process of ordering the same items again. OR If reo... ⇲

Unclear merchant information before order submission

Fix: Check the restaurant's profile for additional details, such as menu items and reviews, before placing your order. OR Look for external re... ⇲
 
Permissions issue

Inability to use fingerprint for transactions

Fix: Check your device settings to ensure that fingerprint recognition is enabled and properly set up for your device. OR Use a secure PIN or... ⇲
 
Ads issue

Excessive ads and marketing clutter

Fix: Look for an option in the app settings to minimize ads or opt-out of marketing notifications. OR Consider using the app during off-peak h... ⇲
 
Bugs issue

Lack of real-time driver location updates

Fix: Ensure that your app has the latest updates installed, as updates often include improvements to tracking features. OR Try refreshing the... ⇲

Gojek crashes or logs out unexpectedly

Fix: Clear the app cache by going to your device settings, selecting 'Apps', finding Gojek, and choosing 'Clear Cache'. This can help resolve tem... ⇲

Frequent bugs and errors

Fix: Regularly update the app to the latest version to benefit from bug fixes and improvements. OR Uninstall and reinstall the app to reset it... ⇲

Inability to reorder due to app errors

Fix: Try manually recreating the order instead of using the reorder function, as this may bypass the error. OR Clear the app cache and restart... ⇲
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 what users are saying
Good experience
83.8%

Bad experience
13.8%

Neutral
2.3%

~ from our NLP analysis of 6,028,849 combined software ratings.

 Private Data Gojek collects from your Android
  1. find accounts on the device
  2. read your contacts
  3. modify your contacts
  4. approximate location (network-based)
  5. precise location (GPS and network-based)
  6. directly call phone numbers
  7. read call log
  8. read phone status and identity
  9. read the contents of your USB storage
  10. modify or delete the contents of your USB storage
  11. take pictures and videos
  12. record audio
  13. view Wi-Fi connections
  14. view network connections
  15. pair with Bluetooth devices
  16. change network connectivity
  17. control flashlight
  18. full network access
  19. change your audio settings
  20. control Near Field Communication
  21. run at startup
  22. control vibration
  23. prevent device from sleeping
  24. install shortcuts
  25. read Google service configuration
  26. receive data from Internet