Fix Gojek errors on android

  Pasaraya Blok M Gedung B Lt. 6, Jalan Iskandarsyah II No.7, RW. 2, Melawai, Kebayoran Baru, RT.3/RW.1, Kota Jakarta Selatan, 12160, Indonesia
I have a problem with Gojek
Let us help you find a quick solution by selecting your issue from below
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Slow
App is slow and unresponsive

🛠️ Clear the app cache by going to your device settings, selecting 'Apps', finding Gojek, and choosing... show fix »
App is slow and unresponsive

🛠️ Clear the app cache by going to your phone's settings, selecting 'Apps', finding Gojek, and tapping... show fix »
Inaccurate live tracking and timing

🛠️ Ensure that your GPS is enabled and functioning properly. Check your location settings and make sure... show fix »
Slow app performance compared to competitors

🛠️ Close other apps running in the background to free up resources on your device, which may improve ap... show fix »
 
Search
Difficulties in finding drivers

🛠️ Move to a more open area if you are in a location with limited visibility, as this can help drivers... show fix »
Difficulties in finding drivers

🛠️ Try changing your pickup location to a more accessible area, such as a main road or landmark, where... show fix »
Difficulties in searching for addresses

🛠️ Try typing the address in different formats (e.g., including or excluding street types like 'St' or... show fix »
 
Support
Poor customer service response

🛠️ Use the in-app chat feature for quicker responses, as it may be prioritized over email or phone inqu... show fix »
Unreliable food delivery service

🛠️ Order from restaurants with higher ratings and reviews to increase the likelihood of timely delivery... show fix »
Limited driver availability during peak times

🛠️ Plan your rides in advance and book during off-peak hours when driver availability is higher. OR... show fix »
Poor handling of user complaints

🛠️ Document your complaint clearly and concisely, providing all necessary details to ensure it is addre... show fix »
Drivers frequently cancel orders

🛠️ Check the driver's rating before accepting the ride. Higher-rated drivers are less likely to cancel.... show fix »
Poor customer service response

🛠️ Utilize the in-app chat feature for quicker responses, as it may be prioritized over email or phone... show fix »
Unreliable payment processing

🛠️ Ensure that your payment method is valid and has sufficient funds. Check your bank account or card d... show fix »
High cancellation rates by drivers

🛠️ Consider booking rides during less busy times to reduce the likelihood of cancellations, as drivers... show fix »
Difficulty in accessing settings

🛠️ Navigate to the main menu of the app, usually represented by three lines or dots, to find the settin... show fix »
Inadequate support for visually impaired users

🛠️ Enable accessibility features on your device, such as TalkBack, to assist with navigation within the... show fix »
Unreliable food delivery service

🛠️ Check the restaurant's ratings and reviews before placing an order to ensure quality service. OR... show fix »
Limited options for international users

🛠️ Explore the app's settings to see if there are options to change your location or preferences for in... show fix »
Poor customer service response

🛠️ Utilize the in-app chat feature for quicker responses, as it may be prioritized over email or phone... show fix »
Unreliable food delivery service

🛠️ Order from restaurants that are known for quick service and have good reviews for delivery times.... show fix »
High cancellation rates by drivers

🛠️ Consider placing orders during less busy times when drivers may be more willing to accept them. OR... show fix »
 
Payments
Issues with order refunds

🛠️ Keep a record of your order details and any communication regarding the refund to ensure you have al... show fix »
Complicated payment processing

🛠️ Ensure that your payment method is correctly set up in the app by going to the payment settings and... show fix »
High cancellation fees

🛠️ Review the cancellation policy before booking to understand the fees and avoid unnecessary cancellat... show fix »
Issues with order refunds

🛠️ Keep a record of your order details and any communication regarding the refund. This can help you tr... show fix »
Confusing order confirmation process

🛠️ Take your time to review the order summary before confirming. Ensure all details are correct to avoi... show fix »
Limited payment options

🛠️ Check if you can link a different payment method, such as a different credit card or a digital walle... show fix »
 
Settings
Inconsistent saved address functionality

🛠️ Regularly update and verify your saved addresses in the app to ensure they are accurate and complete... show fix »
No automatic receipt emailing

🛠️ Manually save your receipts by taking screenshots or using the app's order history feature to access... show fix »
Inconsistent saved address functionality

🛠️ Regularly update your saved addresses to ensure they are accurate. Go to the 'Saved Addresses' secti... show fix »
Unclear pricing and additional charges

🛠️ Review the pricing details in the app before confirming your order. Look for any notes on additional... show fix »
Inconsistent receipt delivery

🛠️ Check your app settings to ensure that receipt delivery is enabled and that your email or phone numb... show fix »
Issues with saved addresses

🛠️ Delete and re-add your saved addresses to ensure they are correctly stored in the app. OR Double-... show fix »
 
Crashes
Frequent app crashes or bugs

🛠️ Make sure your device's operating system is up to date, as compatibility issues can cause crashes.... show fix »
Frequent app crashes

🛠️ Make sure your device has enough storage space. Delete unnecessary apps or files to free up space, w... show fix »
 
Customization
Lack of dark mode for accessibility

🛠️ Use a third-party app that provides a dark mode overlay for your device, which can help reduce eye s... show fix »
Limited accessibility features

🛠️ Explore your device's accessibility settings to enable features like TalkBack or Voice Access, which... show fix »
Lack of dark mode for accessibility

🛠️ Use a third-party app that enables dark mode for all apps on your device, which can help reduce eye... show fix »
 
UI
Confusing user interface

🛠️ Take some time to explore the app's features and settings to familiarize yourself with its layout an... show fix »
Inability to easily rate restaurants

🛠️ After your order is completed, navigate to your order history and find the option to rate the restau... show fix »
Unclear merchant details before order submission

🛠️ Read the reviews and ratings of the restaurant before placing your order to get a better understandi... show fix »
Complicated user interface

🛠️ Familiarize yourself with the app by exploring each section. Spend a few minutes navigating through... show fix »
Inability to easily reorder items

🛠️ Check if the app has a 'Reorder' feature in your order history. This can simplify the process of ord... show fix »
Confusing user interface

🛠️ Familiarize yourself with the app by exploring each section and using the help or tutorial features... show fix »
Unclear merchant information before order submission

🛠️ Check the restaurant's profile for additional details, such as menu items and reviews, before placin... show fix »
 
Permissions
Inability to use fingerprint for transactions

🛠️ Check your device settings to ensure that fingerprint recognition is enabled and properly set up for... show fix »
 
Ads
Excessive ads and marketing clutter

🛠️ Look for an option in the app settings to minimize ads or opt-out of marketing notifications. OR... show fix »
 
Bugs
Inaccurate live tracking and timing

🛠️ Ensure that your GPS is enabled and functioning properly. You can do this by checking your location... show fix »
Lack of real-time driver location updates

🛠️ Ensure that your app has the latest updates installed, as updates often include improvements to trac... show fix »
Drivers frequently cancel orders

🛠️ Try to place your order during peak hours when more drivers are available. This can reduce the likel... show fix »
App crashes or logs out unexpectedly

🛠️ Clear the app cache by going to your device settings, selecting 'Apps', finding Gojek, and choosing... show fix »
Frequent bugs and errors

🛠️ Regularly update the app to the latest version to benefit from bug fixes and improvements. OR Uni... show fix »
Inability to reorder due to app errors

🛠️ Try manually recreating the order instead of using the reorder function, as this may bypass the erro... show fix »
  Have a specific Problem? Resolve Issue below:


 Contact Support
Developer:
PT. GoTo Gojek Tokopedia Tbk
Email:
  info@gojek.com
Website:
🌐 www.gojek.com
Terms/Privacy:
⚔️ http://www.gojek.com/privacy-policy/
 Private Data Gojek collects from your Android
  1. find accounts on the device
  2. read your contacts
  3. modify your contacts
  4. approximate location (network-based)
  5. precise location (GPS and network-based)
  6. directly call phone numbers
  7. read call log
  8. read phone status and identity
  9. read the contents of your USB storage
  10. modify or delete the contents of your USB storage
  11. take pictures and videos
  12. record audio
  13. view Wi-Fi connections
  14. view network connections
  15. pair with Bluetooth devices
  16. change network connectivity
  17. control flashlight
  18. full network access
  19. change your audio settings
  20. control Near Field Communication
  21. run at startup
  22. control vibration
  23. prevent device from sleeping
  24. install shortcuts
  25. read Google service configuration
  26. receive data from Internet

 Breakdown of Software Ratings
Positive experience
83.8%

Negative experience
13.8%

Neutral
2.3%

~ from our NLP analysis of 6,028,849 combined software ratings.