fix problems on MANGO [android]

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—— Run into issues on MANGO? Get help pending when official support gets back to you!

MANGO - Online fashion
Info:
company: MANGO
: android.development@mango.com
: shop.mango.com
Chat with our AI-based MANGO Support
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Bugs issue

Items removed from cart unexpectedly

Fix: 1. Check for session timeouts: If you are inactive for a long time, your session may time out, causing items to be removed. Try to complete... ⇲

Cart empties at checkout

Fix: 1. Ensure you are logged in: Make sure you are logged into your account before adding items to your cart, as being logged out can cause the... ⇲

Tracking information not functional

Fix: 1. Refresh the tracking page: Sometimes, simply refreshing the tracking page can update the information. OR 2. Check your order status: G... ⇲

Bugs when editing cart items

Fix: 1. Clear app cache: Go to Settings > Apps > MANGO > Storage > Clear Cache to remove any temporary data that might be causing bugs. OR 2.... ⇲
 
Freezing issue

MANGO freezes during checkout

Fix: 1. Clear the app cache: Go to your device's Settings > Apps > MANGO > Storage > Clear Cache. This can help resolve temporary issues causing... ⇲
 
UI issue

Inability to remove items from favorites

Fix: 1. Check for app updates: Go to the Google Play Store and see if there’s an update available for the MANGO app, as updates often fix bugs.... ⇲

No option to go back to the top

Fix: 1. Use your device's back button: If the app does not have a back-to-top button, you can use your device's back button to navigate back to t... ⇲
 
Payments issue

Payment issues with multiple methods

Fix: 1. Verify payment method details: Ensure that the payment information you entered is correct, including card number, expiration date, and CV... ⇲

Error messages during payment

Fix: 1. Check your internet connection: Ensure you have a stable internet connection, as poor connectivity can lead to payment errors. OR 2. T... ⇲

No option for in-store pickup payment

Fix: 1. Check for app updates: Ensure you have the latest version of the app, as new features may be added in updates. OR 2. Use the website:... ⇲
 
Customization issue

Limited filter options

Fix: 1. Use the search bar: Instead of relying solely on filters, try using the search bar to find specific items or categories. OR 2. Check f... ⇲

No promotions section in the app

Fix: 1. Check the homepage: Promotions may be featured on the homepage or in specific categories, so browse through the app to find them. OR 2... ⇲
 
Loading issue

Size charts do not load

Fix: 1. Check your internet connection: A weak connection can prevent size charts from loading. Ensure you have a stable connection. OR 2. Cle... ⇲
 
Network issue

Connection errors when returning items

Fix: 1. Ensure you are connected to the internet: Check your Wi-Fi or mobile data connection to ensure it is stable. OR 2. Restart the app: Cl... ⇲
 
Syncing issue

Wishlist not synced across devices

Fix: 1. Ensure you are logged into the same account: Make sure you are using the same account on both devices to sync your wishlist. OR 2. Ref... ⇲
 
Compatibility issue

Inconsistent language versions

Fix: 1. Check app language settings: Go to the app settings and ensure the language is set to your preferred option. OR 2. Reinstall the app:... ⇲
 
Support issue

Customer service response delays

Fix: 1. Check FAQs: Before reaching out, check the app's FAQ section for common issues and solutions that may resolve your query. OR 2. Use in... ⇲
 
Crashes issue

MANGO crashes on mobile

Fix: 1. Clear app cache: Go to Settings > Apps > MANGO > Storage > Clear Cache to remove any temporary files that may be causing crashes. OR 2... ⇲
 
Updates issue

Default address not updating

Fix: 1. Double-check the address format: Ensure that the new default address is entered correctly and saved properly in the app settings. OR 2... ⇲
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 what users are saying
Good experience
87.0%

Bad experience
6.9%

Neutral
6.0%

~ from our NLP analysis of 75,789 combined software ratings.

 Private Data MANGO collects from your Android
  1. approximate location (network-based)
  2. precise location (GPS and network-based)
  3. take pictures and videos
  4. view network connections
  5. full network access
  6. run at startup
  7. control vibration
  8. prevent device from sleeping
  9. receive data from Internet