fix problems on The Official Liverpool FC App [android]

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—— Run into issues on The Official Liverpool FC App? Get help pending when official support gets back to you!

The Official Liverpool FC App
Info:
company: Liverpool Football Club
: customerservices@liverpoolfc.com
: www.liverpoolfc.com
: Anfield Road, Anfield, Liverpool, L4 0TA
Chat with our AI-based The Official Liverpool FC App Support
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Compatibility issue

Fullscreen option doesn't work on certain devices

Fix: Ensure that your device's software is up to date. Go to Settings > System > Software Update and check for any available updates. If your dev... ⇲
 
Search issue

Difficult to find full matches

Fix: Navigate to the 'Matches' or 'Video' section of the app. If full matches are not listed, check if there is a filter or sorting option that m... ⇲
 
Settings issue

No place to enter draws or codes

Fix: Check the app's main menu or settings for a 'Promotions' or 'Offers' section where you might be able to enter codes. If there is no such sec... ⇲
 
UI issue

Touch the Sign feature inactive

Fix: Ensure that your app is updated to the latest version. Go to the Google Play Store, search for the Liverpool FC App, and check for updates.... ⇲

Small font size

Fix: Check if the app has a font size adjustment option in the settings. If available, increase the font size to make it more readable. If not, y... ⇲

Request to join club button non-functional

Fix: Ensure that the app is updated to the latest version. If it is, try restarting the app or your device to see if that resolves the issue. O... ⇲
 
Login issue

Login issues with credential refresh

Fix: Try logging out of the app and then logging back in. Go to the settings or account section of the app and select 'Log Out'. After logging ou... ⇲
 
Registration issue

Error accepting terms of service

Fix: Ensure that you have a stable internet connection. If the error persists, try clearing the app's cache by going to Settings > Apps > Liverpo... ⇲

Cannot proceed past terms and conditions screen

Fix: If you are stuck on the terms and conditions screen, try tapping on the 'Accept' button multiple times or check if there is a scroll bar tha... ⇲
 
Updates issue

Inconsistent fixture list updates

Fix: Check your internet connection and refresh the fixture list by pulling down on the screen. If the issue persists, clear the app's cache as m... ⇲

Outdated player bios and stats

Fix: Check if there is an option to refresh or update player information within the app. If not, try clearing the app's cache to see if that upda... ⇲

Match day information lacks day of the week

Fix: Check if there is a settings option to customize how dates are displayed. If not, you may need to manually note the day of the week based on... ⇲
 
Data issue

No data available under news tab

Fix: Check your internet connection to ensure it is stable. If the connection is fine, try refreshing the news tab by pulling down on the screen.... ⇲
 
Slow issue

Slow loading times

Fix: Check your internet connection and try switching between Wi-Fi and mobile data to see if that improves loading times. Additionally, close an... ⇲
 
Freezing issue

Frequent freezes and glitches

Fix: Try closing the app completely and restarting it. If the app continues to freeze, clear the app's cache or data as mentioned earlier. OR... ⇲
 
Video issue

Video streaming not working

Fix: Check your internet connection to ensure it is stable. If the connection is fine, try restarting the app or your device. Also, ensure that t... ⇲

Highlights of games not available

Fix: Navigate to the 'Highlights' section of the app and refresh the content by pulling down on the screen. If highlights are still missing, chec... ⇲
 
Bugs issue

Overall app functionality poor

Fix: Try clearing the app's cache and data to improve overall performance. Go to Settings > Apps > Liverpool FC App > Storage > Clear Cache and C... ⇲
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 what users are saying
Good experience
68.8%

Bad experience
22.6%

Neutral
7.9%

~ from our NLP analysis of 9,503 combined software ratings.

 Private Data The Official Liverpool FC App collects from your Android
  1. read your contacts
  2. approximate location (network-based)
  3. precise location (GPS and network-based)
  4. read phone status and identity
  5. read the contents of your USB storage
  6. modify or delete the contents of your USB storage
  7. take pictures and videos
  8. record audio
  9. view Wi-Fi connections
  10. view network connections
  11. connect and disconnect from Wi-Fi
  12. control flashlight
  13. full network access
  14. change your audio settings
  15. run at startup
  16. reorder running apps
  17. draw over other apps
  18. prevent device from sleeping
  19. Google Play license check
  20. receive data from Internet

  Cost of Subscriptions
  1. $1.26 - $39.03 per item