fix problems on SecureGo Plus [android]

​

—— Run into issues on SecureGo Plus? Get help pending when official support gets back to you!

SecureGo plus
Info:
company: Atruvia AG
: securegoplus@atruvia.de
: www.securegoplus.de
: GAD-Straße 2-6 48163 Münster
Chat with our AI-based SecureGo plus Support
   Hello! How can I assist you?  

characters left:
 
Syncing issue

migration from old app fails

Fix: Ensure that both the old and new versions of the app are updated to the latest versions. If migration fails, try backing up your data from t... ⇲

data transfer fails on device change

Fix: Before changing devices, ensure that you have backed up all necessary data from SecureGo plus. Use the app's built-in backup feature if avai... ⇲
 
Login issue

complicated login process

Fix: To simplify the login process, consider using a password manager to store your credentials securely. This way, you can autofill your login d... ⇲
 
Security issue

inferior to SMS for banking

Fix: If you find SecureGo plus less reliable than SMS for banking, consider using SMS for critical transactions while using SecureGo for less sen... ⇲

requires passphrase for every transaction

Fix: Check if the app has an option to remember your passphrase for a certain period or for specific transactions. If not, consider using a passw... ⇲

excessive verification for simple tasks

Fix: If the app requires excessive verification, check the settings to see if you can adjust the security level for certain tasks. If not, consid... ⇲

overly complicated process

Fix: To simplify your experience, create a checklist of steps you need to follow for common tasks within the app. This can help you navigate the... ⇲
 
Privacy issue

password visible while typing

Fix: To prevent your password from being visible while typing, look for an eye icon in the password field. Tapping this icon usually toggles the... ⇲

not open source

Fix: While SecureGo plus is not open source, you can enhance your security by using additional security measures such as enabling two-factor auth... ⇲
 
UI issue

no option to copy TAN to clipboard

Fix: If the app does not allow copying the TAN, you can manually write it down or take a screenshot (if allowed by your device's security setting... ⇲

confusing app names

Fix: To avoid confusion, create a folder on your device's home screen specifically for banking apps and label it clearly. You can also rename the... ⇲

UI unresponsive

Fix: If the UI is unresponsive, try closing the app completely and reopening it. If that doesn't work, clear the app's cache and data by going to... ⇲
 
Updates issue

unable to receive codes after update

Fix: Ensure that your device's notification settings allow SecureGo plus to send notifications. Go to 'Settings' > 'Apps' > 'SecureGo plus' > 'No... ⇲

functionality issues after update

Fix: If you experience functionality issues after an update, try clearing the app's cache and data. Go to 'Settings' > 'Apps' > 'SecureGo plus' >... ⇲
 
Bugs issue

bugs prevent online payments

Fix: If you encounter bugs during online payments, first clear the app's cache and data by going to 'Settings' > 'Apps' > 'SecureGo plus' > 'Stor... ⇲
 
Slow issue

slow and bulky performance

Fix: To improve performance, clear the app's cache and data. Go to 'Settings' > 'Apps' > 'SecureGo plus' > 'Storage' and select 'Clear Cache' and... ⇲
 
Crashes issue

SecureGo plus crashes on opening

Fix: If the app crashes upon opening, try clearing the app's cache and data. Go to 'Settings' > 'Apps' > 'SecureGo plus' > 'Storage' and select '... ⇲
 
Camera issue

QR code scanning not functional

Fix: If the QR code scanner is not working, ensure that your camera permissions are enabled for SecureGo plus. Go to 'Settings' > 'Apps' > 'Secur... ⇲

QR reader not working

Fix: Ensure that the app has permission to access your camera. Go to 'Settings' > 'Apps' > 'SecureGo plus' > 'Permissions' and enable camera acce... ⇲
 
Registration issue

activation code not working

Fix: If your activation code is not working, double-check that you are entering it correctly, including any special characters. If it still fails... ⇲
 
Compatibility issue

bank not found in system

Fix: If your bank is not found in the system, ensure that you are using the latest version of the app. If it still does not appear, check the app... ⇲
  Have a specific Problem? Resolve Your Issue below:
characters left:


 what users are saying
Bad experience
54.0%

Good experience
38.1%

Neutral
7.9%

~ from our NLP analysis of 18,524 combined software ratings.

 Private Data SecureGo plus collects from your Android
  1. approximate location (network-based)
  2. precise location (GPS and network-based)
  3. take pictures and videos
  4. view network connections
  5. full network access
  6. prevent device from sleeping
  7. receive data from Internet