Fix SecureGo Plus errors on android

  GAD-Straße 2-6 48163 Münster
I have a problem with SecureGo Plus
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Syncing
migration from old app fails

🛠️ Ensure that both the old and new versions of the app are updated to the latest versions. If migratio... show fix »
data transfer fails on device change

🛠️ Before changing devices, ensure that you have backed up all necessary data from SecureGo plus. Use t... show fix »
 
Login
complicated login process

🛠️ To simplify the login process, consider using a password manager to store your credentials securely.... show fix »
 
Security
inferior to SMS for banking

🛠️ If you find SecureGo plus less reliable than SMS for banking, consider using SMS for critical transa... show fix »
requires passphrase for every transaction

🛠️ Check if the app has an option to remember your passphrase for a certain period or for specific tran... show fix »
excessive verification for simple tasks

🛠️ If the app requires excessive verification, check the settings to see if you can adjust the security... show fix »
overly complicated process

🛠️ To simplify your experience, create a checklist of steps you need to follow for common tasks within... show fix »
 
Privacy
password visible while typing

🛠️ To prevent your password from being visible while typing, look for an eye icon in the password field... show fix »
not open source

🛠️ While SecureGo plus is not open source, you can enhance your security by using additional security m... show fix »
 
UI
no option to copy TAN to clipboard

🛠️ If the app does not allow copying the TAN, you can manually write it down or take a screenshot (if a... show fix »
confusing app names

🛠️ To avoid confusion, create a folder on your device's home screen specifically for banking apps and l... show fix »
UI unresponsive

🛠️ If the UI is unresponsive, try closing the app completely and reopening it. If that doesn't work, cl... show fix »
 
Updates
unable to receive codes after update

🛠️ Ensure that your device's notification settings allow SecureGo plus to send notifications. Go to 'Se... show fix »
functionality issues after update

🛠️ If you experience functionality issues after an update, try clearing the app's cache and data. Go to... show fix »
 
Bugs
bugs prevent online payments

🛠️ If you encounter bugs during online payments, first clear the app's cache and data by going to 'Sett... show fix »
 
Slow
slow and bulky performance

🛠️ To improve performance, clear the app's cache and data. Go to 'Settings' > 'Apps' > 'SecureGo plus'... show fix »
 
Crashes
app crashes on opening

🛠️ If the app crashes upon opening, try clearing the app's cache and data. Go to 'Settings' > 'Apps' >... show fix »
 
Camera
QR code scanning not functional

🛠️ If the QR code scanner is not working, ensure that your camera permissions are enabled for SecureGo... show fix »
QR reader not working

🛠️ Ensure that the app has permission to access your camera. Go to 'Settings' > 'Apps' > 'SecureGo plus... show fix »
 
Registration
activation code not working

🛠️ If your activation code is not working, double-check that you are entering it correctly, including a... show fix »
 
Compatibility
bank not found in system

🛠️ If your bank is not found in the system, ensure that you are using the latest version of the app. If... show fix »
  Have a specific Problem? Resolve Issue below:


 Contact Support
Developer:
Atruvia AG
Email:
  securegoplus@atruvia.de
Website:
🌐 www.securegoplus.de
Terms/Privacy:
⚔️ https://atruvia.de/datenschutzerklaerung-securego-plus-android
 Private Data SecureGo plus collects from your Android
  1. approximate location (network-based)
  2. precise location (GPS and network-based)
  3. take pictures and videos
  4. view network connections
  5. full network access
  6. prevent device from sleeping
  7. receive data from Internet

 Breakdown of Software Ratings
Negative experience
54.0%

Positive experience
38.1%

Neutral
7.9%

~ from our NLP analysis of 18,524 combined software ratings.