fix problems on MARTI [android]

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—— Run into issues on MARTI? Get help pending when official support gets back to you!

MARTI: TAG & Scooter
Info:
company: Martı Teknoloji
: destek@marti.tech
: www.marti.tech
Chat with our AI-based MARTI Support
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Payments issue

Payment errors and difficulties adding credit cards

Fix: Double-check that your credit card information is entered correctly, including the card number, expiration date, and CVV. Ensure that your c... ⇲

High costs compared to competitors

Fix: Look for promotional codes or discounts that may be available within the app or through marketing emails. Sometimes, apps offer first-time u... ⇲
 
Registration issue

Slow and cumbersome registration process

Fix: Ensure you have a stable internet connection during the registration process. If the app is slow, try switching from Wi-Fi to mobile data or... ⇲
 
Support issue

Inconsistent customer service response

Fix: Utilize the in-app support feature if available, as it may provide quicker responses. Check if there are FAQs or help sections that address... ⇲

Inability to contact support effectively

Fix: Use the in-app support feature to submit a ticket or request assistance. Make sure to provide detailed information about your issue to facil... ⇲

Lack of English-speaking support agents

Fix: If you require assistance in English, try using translation tools or apps to communicate your issue clearly when contacting support. OR C... ⇲
 
Bugs issue

Scooter availability and maintenance problems

Fix: Check the app frequently for scooter availability in your area, as inventory can change rapidly. If you notice a lack of scooters, consider... ⇲

Difficulties with ending rides

Fix: Ensure you are following the correct procedure to end a ride as outlined in the app's help section. This may include parking the scooter in... ⇲
 
Account issue

Mandatory Turkish phone number requirement

Fix: If you do not have a Turkish phone number, consider using a virtual phone number service that provides international numbers. This can help... ⇲
 
Network issue

Poor GPS functionality

Fix: Ensure that your device's location services are enabled and set to high accuracy. Go to Settings > Location > Mode and select 'High accuracy... ⇲
 
Settings issue

No clear parking guidelines

Fix: Check the app for any guidelines or maps that indicate where scooters can be parked. If this information is not available, consider looking... ⇲
 
Freezing issue

Frequent app jamming

Fix: Close any background applications that may be consuming resources on your device. This can help free up memory and improve app performance.... ⇲

Unresponsive app during critical functions

Fix: If the app becomes unresponsive, try force-closing it by going to Settings > Apps > MARTI > Force Stop. Then reopen the app to see if the is... ⇲
 
UI issue

Inadequate user interface for inputting phone numbers

Fix: When entering your phone number, ensure you are using the correct format, including the country code. If the interface is not user-friendly,... ⇲
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 what users are saying
Good experience
55.5%

Bad experience
39.1%

Neutral
4.9%

~ from our NLP analysis of 60,251 combined software ratings.

 Private Data MARTI collects from your Android
  1. read your contacts
  2. approximate location (network-based)
  3. precise location (GPS and network-based)
  4. directly call phone numbers
  5. read phone status and identity
  6. read the contents of your USB storage
  7. modify or delete the contents of your USB storage
  8. take pictures and videos
  9. view Wi-Fi connections
  10. view network connections
  11. send sticky broadcast
  12. change network connectivity
  13. connect and disconnect from Wi-Fi
  14. control flashlight
  15. full network access
  16. control Near Field Communication
  17. run at startup
  18. control vibration
  19. prevent device from sleeping
  20. read Google service configuration
  21. receive data from Internet
  22. Modify Google service configuration
  23. Read Google settings
  24. Modify Google settings