fix problems on HSL [android]

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—— Run into issues on HSL? Get help pending when official support gets back to you!

HSL - tickets & route planner
Info:
company: Helsingin seudun liikenne
: sovellus@hsl.fi
: www.hsl.fi
Chat with our AI-based HSL Support
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Glitches issue

Glitchy interface

Fix: 1. Restart the app: Close the app completely and reopen it. This can sometimes resolve temporary glitches. 2. Clear the app cache: Go to Se... ⇲
 
Bugs issue

Routes reset when app minimized

Fix: 1. Use the 'Save Route' feature: If available, save your route before minimizing the app. This way, you can quickly access it when you reope... ⇲
 
Loading issue

Tickets fail to load

Fix: 1. Check your internet connection: Ensure you have a stable internet connection, as poor connectivity can prevent tickets from loading. 2.... ⇲
 
Payments issue

Payment processing errors

Fix: 1. Check payment details: Ensure that your payment information is entered correctly, including card number, expiration date, and CVV. 2. Us... ⇲

Inconsistent ticket purchasing

Fix: 1. Ensure app is updated: Make sure you are using the latest version of the app, as updates can fix bugs related to ticket purchasing. 2. C... ⇲

Inability to use NFC or mobile wallets for payment

Fix: 1. Check app settings: Look for any payment settings within the app that may allow you to enable NFC or mobile wallet payments. 2. Ensure N... ⇲
 
Permissions issue

Location permission prompts without opt-out

Fix: 1. Adjust location settings: Go to your device's Settings > Apps > HSL > Permissions and adjust location settings to 'Allow only while using... ⇲
 
Slow issue

Slow journey planner

Fix: 1. Clear the app cache: Go to Settings > Apps > HSL > Storage > Clear Cache to remove any temporary files that may be slowing down the journ... ⇲
 
Settings issue

HSL does not remember user settings

Fix: 1. Check app settings: Look for an option to save user settings within the app. Ensure you are saving any changes made. 2. Clear the app ca... ⇲
 
Messages issue

Verification codes not received

Fix: 1. Check your phone number: Ensure that the phone number you provided is correct and can receive SMS messages. 2. Resend the verification c... ⇲
 
Battery issue

High battery consumption

Fix: 1. Limit background activity: Go to Settings > Apps > HSL > Battery and restrict background activity to save battery life. 2. Reduce screen... ⇲
 
Crashes issue

HSL stops working randomly

Fix: 1. Clear the app cache: Go to Settings > Apps > HSL > Storage > Clear Cache to remove any corrupted data that may be causing the app to stop... ⇲
 
Account issue

Difficult account creation process

Fix: 1. Follow the prompts carefully: Ensure you are filling out all required fields accurately and completely. 2. Use a different browser or de... ⇲
 
Customization issue

No dark mode option

Fix: 1. Use system-wide dark mode: If your device supports dark mode, enable it in your device settings. Some apps automatically adjust to this s... ⇲
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 what users are saying
Bad experience
46.6%

Good experience
46.6%

Neutral
5.6%

~ from our NLP analysis of 23,335 combined software ratings.

 Private Data HSL collects from your Android
  1. approximate location (network-based)
  2. precise location (GPS and network-based)
  3. access extra location provider commands
  4. read phone status and identity
  5. read the contents of your USB storage
  6. modify or delete the contents of your USB storage
  7. take pictures and videos
  8. view Wi-Fi connections
  9. view network connections
  10. pair with Bluetooth devices
  11. access Bluetooth settings
  12. full network access
  13. run at startup
  14. draw over other apps
  15. control vibration
  16. prevent device from sleeping
  17. Google Play license check
  18. download files without notification
  19. receive data from Internet