fix problems on Knowledge Is Power [android]

​

—— Run into issues on Knowledge Is Power? Get help pending when official support gets back to you!

Knowledge is Power
Info:
company: PlayStation Mobile Inc.
: help@uk.playstation.com
: www.playstation.com
: PlayStation Mobile Inc. 2207 Bridgepointe Parkway San Mateo, CA 94404 United States
Chat with our AI-based Knowledge is Power Support
   Hello! How can I assist you?  

characters left:
 
Network issue

Inability to reconnect after disconnection

Fix: 1. Restart the app: Close the app completely and reopen it to attempt to reconnect. 2. Check your internet connection: Ensure you have a st... ⇲

Frequent disconnections during gameplay

Fix: 1. Check your internet connection: Ensure you have a stable internet connection. Switch between Wi-Fi and mobile data to see if the issue pe... ⇲
 
Updates issue

Lack of updates for Android

Fix: 1. Check for app updates: Regularly check the Google Play Store for updates to the app. 2. Enable auto-updates: Go to the Google Play Store... ⇲
 
Compatibility issue

Compatibility issues with newer devices

Fix: 1. Check system requirements: Ensure your device meets the minimum system requirements for the app. This information can usually be found on... ⇲

Unplayable on certain devices

Fix: 1. Check device compatibility: Ensure your device meets the app's minimum requirements listed on the Google Play Store. 2. Clear app cache... ⇲
 
Slow issue

Lag during specific tasks

Fix: 1. Close background apps: Close any unnecessary apps running in the background to free up system resources. 2. Lower graphics settings: If... ⇲

Slow-paced gameplay on console version

Fix: 1. Check game settings: Look for any settings within the game that may allow you to adjust the pace of gameplay. 2. Engage with the game: T... ⇲
 
Gameplay issue

Long cutscenes between questions

Fix: 1. Look for settings: Check if there are options in the app settings to skip or shorten cutscenes. 2. Use a faster device: If possible, try... ⇲

No option to skip power plays

Fix: 1. Check game settings: Look for any settings within the game that may allow you to skip or fast-forward power plays. 2. Engage with the po... ⇲

Limited question variety in categories

Fix: 1. Explore all categories: Ensure you have explored all available categories within the app for a wider variety of questions. 2. Provide fe... ⇲
 
Customization issue

Limited character customization options

Fix: 1. Explore all customization options: Ensure you have explored all menus and settings within the app for any hidden customization features.... ⇲
 
Settings issue

No Ukrainian language support

Fix: 1. Check language settings: Go to the app settings to see if there is an option to change the language. 2. Use a translation app: While pla... ⇲
 
Loading issue

Knowledge is Power not launching on some devices

Fix: 1. Clear app cache and data: Go to Settings > Apps > Knowledge is Power > Storage > Clear Cache and Clear Data. This can help resolve issues... ⇲
  Have a specific Problem? Resolve Your Issue below:
characters left:


 what users are saying
Good experience
55.9%

Bad experience
38.8%

Neutral
4.9%

~ from our NLP analysis of 23,808 combined software ratings.

 Private Data Knowledge is Power collects from your Android
  1. read the contents of your USB storage
  2. modify or delete the contents of your USB storage
  3. take pictures and videos
  4. view Wi-Fi connections
  5. view network connections
  6. change network connectivity
  7. control flashlight
  8. full network access
  9. prevent device from sleeping