fix problems on SharkClean [android]

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—— Run into issues on SharkClean? Get help pending when official support gets back to you!

SharkClean
Info:
company: SharkNinja
: Consumer-Services@sharkninja.com
: www.sharkninja.com
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Settings issue

Inability to use app while vacuum is charging

Fix: Check if the app has a feature that allows you to control the vacuum while it is charging. If not, you may need to wait until it is fully ch... ⇲

Cannot schedule multiple cleanings

Fix: Check if the app has an option to create multiple schedules. If not, you may need to manually set the schedule each time you want to clean.... ⇲

SharkClean does not allow user control during cleaning

Fix: Check the app settings to see if there is an option to enable user control during cleaning. Some apps have this feature hidden in the settin... ⇲
 
Notifications issue

Notifications do not clear after being viewed

Fix: Try clearing the app's cache by going to Settings > Apps > SharkClean > Storage > Clear Cache. This may help reset the notification system.... ⇲

Old notifications keep reappearing

Fix: Clear the app cache by going to Settings > Apps > SharkClean > Storage > Clear Cache. This can help reset the notification system. OR Che... ⇲
 
Customization issue

No option to clean specific rooms

Fix: Use the mapping feature to create zones. If the app allows you to set up zones, you can designate specific areas for cleaning. OR If the... ⇲

Limited to one saved map

Fix: If the app allows, try deleting the existing map and creating a new one. This may help if you need to reset the cleaning area. OR Conside... ⇲

Inability to modify map without re-exploring

Fix: After creating a map, look for an option in the app to edit or adjust the map settings. Some apps allow for minor adjustments without re-exp... ⇲
 
Bugs issue

Mapping function is inaccurate

Fix: Ensure that the vacuum is fully charged and that there are no obstacles in the cleaning area that could interfere with mapping. Run a full c... ⇲

No-go zones are ignored

Fix: Revisit the no-go zone settings in the app and ensure they are properly configured. Sometimes, reapplying the zones can help the vacuum reco... ⇲

Spot clean feature is non-functional

Fix: Ensure that the vacuum is fully charged and that there are no obstructions in the area you want to spot clean. Then, try activating the spot... ⇲
 
Freezing issue

SharkClean freezes or crashes

Fix: Update the app to the latest version available in the Google Play Store, as updates often fix bugs that cause freezing or crashing. OR If... ⇲
 
Slow issue

Slow app performance

Fix: Clear the app cache by going to Settings > Apps > SharkClean > Storage > Clear Cache. This can help improve performance by removing unnecess... ⇲

Long delays in saving maps

Fix: Ensure that your device has sufficient storage space available, as low storage can cause delays in saving data. Clear unnecessary files if n... ⇲
 
Compatibility issue

Difficult to pair vacuum with app

Fix: Ensure that Bluetooth is enabled on your smartphone and that the vacuum is in pairing mode. Follow the instructions in the app carefully to... ⇲

SharkClean fails to recognize existing vacuum

Fix: Ensure that the vacuum is powered on and in pairing mode. Restart both the vacuum and the app to refresh the connection. OR Check for any... ⇲
 
Network issue

SharkClean fails to connect to Wi-Fi

Fix: Double-check your Wi-Fi credentials in the app settings to ensure they are correct. If necessary, re-enter your Wi-Fi password. OR Restar... ⇲
 
Installation issue

SharkClean requires constant reinstallation to function

Fix: Ensure that your device's operating system is up to date, as compatibility issues can cause the app to malfunction. Update your device if ne... ⇲
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 what users are saying
Good experience
82.2%

Bad experience
13.7%

Neutral
4.1%

~ from our NLP analysis of 37,362 combined software ratings.

 Private Data SharkClean collects from your Android
  1. approximate location (network-based)
  2. precise location (GPS and network-based)
  3. read the contents of your USB storage
  4. modify or delete the contents of your USB storage
  5. take pictures and videos
  6. view Wi-Fi connections
  7. view network connections
  8. pair with Bluetooth devices
  9. access Bluetooth settings
  10. change network connectivity
  11. connect and disconnect from Wi-Fi
  12. full network access
  13. run at startup
  14. prevent device from sleeping
  15. receive data from Internet