fix problems on B612 AI Photo&Video Editor [android]

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—— Run into issues on B612 AI Photo&Video Editor? Get help pending when official support gets back to you!

B612 AI Photo&Video Editor
Info:
company: SNOW Corporation
: dl_b612_support@snowcorp.com
: b612.snow.me
: 8th Fl., Krafton tower4, 117, Bundangnaegok-ro, Bundang-gu, Seongnam-si, Gyeonggi-do
Chat with our AI-based B612 AI Photo&Video Editor Support
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Camera issue

Photo quality decreased

Fix: Ensure that you are saving your edited photos in the highest quality available. Go to the settings menu and look for options related to expo... ⇲
 
Settings issue

No auto-save for edits

Fix: Make it a habit to manually save your work frequently while editing. Set a timer or reminder to save every few minutes to avoid losing progr... ⇲

Video duration limit is frustrating

Fix: Edit your videos into shorter segments that fit within the duration limit. You can combine these segments later using a different video edit... ⇲
 
UI issue

Inability to swipe to next photo

Fix: Check if there is a setting that enables swipe gestures in the app's settings menu. If not, try tapping on the left or right edges of the sc... ⇲

New layout is confusing

Fix: Take some time to explore the new layout. Familiarize yourself with where tools and features are located by experimenting with them. OR L... ⇲

Filters not visible when switching options

Fix: Try restarting the app to refresh the filters. This can help in loading them properly. OR Clear the app's cache to remove any temporary f... ⇲
 
Payments issue

VIP options prompt for purchase again

Fix: Log out of your account and log back in to refresh your subscription status. This can sometimes resolve issues with prompts for purchases.... ⇲
 
Bugs issue

Stickers not functioning

Fix: Restart the app to see if the stickers load properly after a fresh start. Sometimes, a simple restart can resolve temporary glitches. OR... ⇲

Face filters not working

Fix: Ensure that your device's camera permissions are enabled for the app. Go to Settings > Apps > B612 > Permissions and make sure the camera is... ⇲

Touch up option fails

Fix: Restart the app and try using the touch-up option again. Sometimes, a restart can resolve temporary issues. OR If the touch-up option con... ⇲

Skin whitening feature not working

Fix: Adjust the intensity of the skin whitening effect. Sometimes, setting it too high can cause it to appear ineffective or glitchy. OR Try u... ⇲

Blurry eyes after editing

Fix: Adjust the sharpness settings after applying edits to enhance clarity. Look for a sharpness or clarity tool in the app. OR Try using the... ⇲
 
Crashes issue

B612 AI Photo&Video Editor crashes frequently

Fix: Free up storage space on your device. Go to Settings > Storage and delete unnecessary files or apps to ensure B612 has enough resources to r... ⇲
 
Loading issue

Effects not loading

Fix: Check your internet connection. Some effects may require a stable internet connection to load. Switch to Wi-Fi if you're on mobile data. O... ⇲
 
Storage issue

Can't save edited photos

Fix: Check your device's storage space. If it's full, you won't be able to save new files. Free up space and try saving again. OR Ensure that... ⇲
 
Slow issue

Long processing time for edits

Fix: Reduce the resolution of the photos you are editing. Lower resolution images may process faster than high-resolution ones. OR Close other... ⇲
 
Syncing issue

No quick way to send photos from Google Photos

Fix: Manually download the photos from Google Photos to your device's gallery, then open them in B612 for editing. OR Use the share feature in... ⇲
 
Customization issue

Undo feature is lacking

Fix: Make sure to save different versions of your edits as you go. This way, you can revert to a previous version if needed. OR Consider using... ⇲

Inability to edit multiple faces

Fix: Edit one face at a time and save the edited photo before moving on to the next face. This ensures that each edit is applied correctly. OR... ⇲

Repetitive filters and stickers

Fix: Explore other editing apps that offer a wider variety of filters and stickers to enhance your creativity. OR Create your own custom stick... ⇲
 
Freezing issue

B612 AI Photo&Video Editor gets stuck during use

Fix: Close other applications running in the background to free up resources on your device, which can help prevent the app from freezing. OR... ⇲
 
Audio issue

Music options limited to app's selection

Fix: Use a different app to add music to your videos after editing in B612. There are many free video editing apps available that allow you to im... ⇲
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 what users are saying
Good experience
80.1%

Bad experience
14.6%

Neutral
5.3%

~ from our NLP analysis of 7,446,296 combined software ratings.

 Private Data B612 AI Photo&Video Editor collects from your Android
  1. retrieve running apps
  2. approximate location (network-based)
  3. precise location (GPS and network-based)
  4. read the contents of your USB storage
  5. modify or delete the contents of your USB storage
  6. take pictures and videos
  7. record audio
  8. view Wi-Fi connections
  9. view network connections
  10. control flashlight
  11. full network access
  12. control vibration
  13. prevent device from sleeping
  14. Google Play license check
  15. receive data from Internet

  Cost of Subscriptions
  1. $0.99 - $39.99 per item