Fix Citrix Secure Access errors on android

I have a problem with Citrix Secure Access
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Login
Stays on login screen after password error

🛠️ Ensure that you are entering the correct credentials. If you are unsure, reset your password through... show fix »
No support for custom logins

🛠️ If your organization uses custom logins, check with your IT department to ensure that the app is con... show fix »
Invalid ID/password error

🛠️ Double-check your login credentials for any typos. If you are unsure, reset your password through th... show fix »
Unable to login after multiple attempts

🛠️ If you are locked out due to multiple failed login attempts, wait for a specified period before tryi... show fix »
 
Updates
Not updated for Android

🛠️ Check the Google Play Store for any available updates for Citrix Secure Access. If an update is avai... show fix »
OTP function broken after update

🛠️ Ensure that your device's date and time settings are correct, as incorrect settings can affect OTP g... show fix »
No token option after update

🛠️ Check the app settings to see if the token option has been moved or hidden in the latest update. Som... show fix »
 
Network
VPN not working after update

🛠️ Try disconnecting and reconnecting the VPN within the app. Sometimes, a simple toggle can resolve co... show fix »
Unable to connect VPN after upgrade

🛠️ Check your internet connection to ensure it is stable. If you are on Wi-Fi, try switching to mobile... show fix »
Shows connected but not actually connected

🛠️ Disconnect and reconnect the VPN within the app. Sometimes, the app may show a false connection stat... show fix »
Connection string issues

🛠️ Check the connection settings within the app to ensure that the server address and other parameters... show fix »
Connected but no network access

🛠️ Disconnect from the VPN and reconnect to see if this resolves the issue. Sometimes, a simple toggle... show fix »
Connection error message

🛠️ Check your internet connection to ensure it is stable. If you are on Wi-Fi, try switching to mobile... show fix »
 
Compatibility
App not functioning on Android after recent release

🛠️ Uninstall the app and then reinstall it from the Google Play Store. This can resolve issues caused b... show fix »
OTP functionality broken on Android

🛠️ Ensure that your device has a stable internet connection, as OTPs often require internet access to b... show fix »
 
Bugs
Requires device restart to use

🛠️ If the app requires a restart, try to identify if there are any other apps running in the background... show fix »
 
Screen
White screen issue

🛠️ Clear the app's cache and data by going to Settings > Apps > Citrix Secure Access > Storage > Clear... show fix »
 
UI
Tokens screen not set as landing screen

🛠️ Check the app settings to see if there is an option to set the tokens screen as the default landing... show fix »
 
Camera
QR scan not working

🛠️ Ensure that your device's camera is functioning properly. Test the camera with other apps to confirm... show fix »
 
Registration
Push registration failed

🛠️ Check your device's internet connection to ensure it is stable. A poor connection can prevent push n... show fix »
 
Settings
No option to enter OTP

🛠️ Ensure that you are on the correct login screen where the OTP input field should appear. If it is no... show fix »
Token number not appearing

🛠️ Check if you are logged into the correct account that has access to the tokens. If you have multiple... show fix »
No support for second level OTP

🛠️ Check with your IT department to see if second-level OTPs are supported and if there are any specifi... show fix »
 
Security
Server certificate not trusted

🛠️ Ensure that your device's date and time settings are correct, as incorrect settings can lead to cert... show fix »
 
Support
Poor customer support

🛠️ Utilize any available self-help resources within the app or on the official website, such as FAQs or... show fix »
 
Downloads
Download issues

🛠️ Ensure that your device has enough storage space available for downloads. Go to Settings > Storage t... show fix »
Download issues on specific devices

🛠️ Ensure that the specific device has enough storage space available for downloads. Go to Settings > S... show fix »
 
Installation
Restricted installation on Chrome OS

🛠️ Check if your Chrome OS device supports Android apps. If it does, ensure that you have enabled the o... show fix »
 
Messages
OTP not received despite attempts

🛠️ Check your device's notification settings to ensure that notifications from Citrix Secure Access are... show fix »
  Have a specific Problem? Resolve Issue below:


 Contact Support
Developer:
Citrix Systems, Inc
Email:
  androidvpnsupport@citrix.com
Website:
🌐 discussions.citrix.com
Terms/Privacy:
⚔️ https://www.citrix.com/about/legal/privacy/
 Private Data Citrix Secure Access collects from your Android
  1. read phone status and identity
  2. read the contents of your USB storage
  3. modify or delete the contents of your USB storage
  4. take pictures and videos
  5. view Wi-Fi connections
  6. view network connections
  7. full network access
  8. run at startup
  9. prevent device from sleeping
  10. receive data from Internet

 Breakdown of Software Ratings
Positive experience
76.6%

Negative experience
23.1%

Neutral
0.0%

~ from our NLP analysis of 632 combined software ratings.